Where to start ... our room was dirty to put it bluntly and a number of things did not work very well. The bathroom sink leaked water onto the counter; the bathtub drained very poorly, leaving one to stand in an inch or so of soapy water; the refrigerator was tilted forward such that the door could barely be pried opened (we tried to remedy that, with minimal success, by placing towels underneath the fridge); the bed spreads were stained; and the counters, mirrors, and night stands were pretty grimy. I spent a lot of time cleaning and sanitizing with lysol. On the plus side, when we requested a resupply of towels, etc, the staff was prompt and accurate in responding to our request.