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Castle Hotel, Autograph Collection

4.0 star property

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Photo gallery for Castle Hotel, Autograph Collection

Banquet hall
Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Lobby
Exterior
Room, 2 Queen Beds, Tower | Premium bedding, pillow-top beds, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service

Explore the area

Map
8602 Universal Boulevard, Orlando, FL, 32819
  • The Orlando Eye at ICON Park
    ‪5 min walk‬
  • SEA LIFE Orlando Aquarium
    ‪5 min walk‬
  • Orange County Convention Center
    ‪1 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪19 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Roll-in Shower)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Mobility Accessible, Tub)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Room, 2 Queen Beds, Tower | Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds, Tower

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio, 1 King Bed with Sofa bed

Executive Studio, 1 King Bed with Sofa bed | Premium bedding, pillow-top beds, in-room safe, desk

Executive Studio, 1 King Bed with Sofa bed

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Tower

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Castle Hotel, Autograph Collection

Pet-friendly hotel connected to a shopping centre in Orlando with an outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Castle Hotel, Autograph Collection offers 213 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, designer toiletries and complimentary toiletries.

This Orlando hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us they can't get enough of Castle Hotel, Autograph Collection's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from The Orlando Eye at ICON Park. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 25+ Mbps)
  • Enjoy American cuisine while dining at The Guild
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 10-minute walk of The Orlando Eye at ICON Park and SEA LIFE Orlando Aquarium
  • Dogs welcome for a fee (restrictions apply)
Castle Hotel, Autograph Collection offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 6 meeting rooms. Event space at this hotel measures 9203 square feet (855 square metres) and includes conference space. A terrace, multilingual staff, and laundry facilities are also featured at the business-friendly Castle Hotel, Autograph Collection. For a fee, parking is available. A complete renovation of Castle Hotel, Autograph Collection was completed in May 2022.

This Orlando hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 11:00 AM and at the weekend from 7:00 AM to 11:00 AM.
The Guild – This restaurant specialises in American cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 35 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 25 for adults and USD 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Guild

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 9,203 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1995
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Renovated entire property - May 2022
  • Rooftop garden
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 14 for children
  • Uncovered self-parking fee: USD 35 per night (in/out privileges)
  • Valet parking fee: USD 45 per night
  • Pet fee: USD 150 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Castle Autograph Collection
Castle Autograph Collection Orlando
Castle Hotel Autograph Collection
Castle Hotel Autograph Collection Orlando
Holiday Inn Resort Orlando - The Castle Hotel Orlando

Castle Hotel, Autograph Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 624 out of 1003 reviews
Rating 8 - Good. 190 out of 1003 reviews
Rating 6 - Okay. 89 out of 1003 reviews
Rating 4 - Poor. 54 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

John, Baton Rouge

Business traveller
Disliked: Staff & service, property conditions & facilities
It was just blah. Wouldn’t stay here again it wasn’t my speed.
Stayed 2 nights in Jan 2025

10/10 Excellent

Frankie

Stayed 1 night in Mar 2025

2/10 Terrible

Maribel

Travelled with family
It’s now worth the money. It’s rated 4 star hotel but it’s not at all. When I check in the room was dirty I found candy wrapper in the floor and also the sheets was not iron and it was messy. They send someone to clean and change the sheets. It was inconvenient. I asked if they have complimentary bottle water but they says no unless your in higher suites. I’ve been to 3 star hotel and the service is way better so I guess only 3 start hotel will gives you complimentary water bottle but not 4 stars hotel.
Stayed 3 nights in Mar 2025

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
My room was never cleaned throughout my stay. Talked to the front desk and they didn’t listened to my requests
Stayed 3 nights in Feb 2025

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities
Love it, we’re definitely planning to go back!
Stayed 3 nights in Dec 2024

2/10 Terrible

Shirley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good!!
Stayed 1 night in Feb 2025

4/10 Poor

Lina, Pompano Beach

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Did not like cc machines one next to the other at check in. 2 guests being checked in at the same time with no privacy. NO WATER in rooms, no espresso machines in rooms! Would not recommend!
Stayed 1 night in Feb 2025

4/10 Poor

Chris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I stayed 2 nights before a cruise. First night I had to sleep on a couch because the bedding wasn’t ready after I requested sheets and covers TWICE! They gave it to me on day 2 and I had no problem then.
Stayed 2 nights in Feb 2025

10/10 Excellent

SAMRAT

Travelled with family
Liked: Amenities
Nice hotel, chill style, professional staff, great vibes.
Stayed 3 nights in Feb 2025

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Adeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My daughter and I found ourselves in a bit of a predicament before checking into The Castle. We had initially stayed at a different hotel where she suffered a severe allergic reaction. To make matters worse, the hotel was in extremely poor condition. The next morning, we quickly decided to leave and booked The Castle within an hour. Upon arrival, an African-American gentleman with glasses at the front desk was incredibly hospitable and welcoming. He kindly allowed us to check in a little early so I could store my daughter's medications in the refrigerator. His kindness and understanding meant so much to us, and I truly appreciate his generosity. The Castle itself was absolutely beautiful so clean and well-maintained, especially for a 30-year-old hotel. It was a joy to stay there! We've been before, but this experience was extra special. Thank you again for making a stressful situation so much better!
Stayed 2 nights in Feb 2025

4/10 Poor

Kara

Stayed 1 night in Feb 2025

10/10 Excellent

Erika

Stayed 2 nights in Feb 2025

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Megacon weekend

It was what we needed. To be close as possible to the convention center and for it to be a nice place. Its not the ritz but it not a holiday inn either.
Stayed 2 nights in Feb 2025

4/10 Poor

Thomas

Travelled with family, Business traveller
Disliked: Amenities
The pictures look so much better than that actually was.
Stayed 2 nights in Jan 2025

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a great stay
Stayed 1 night in Jan 2025

8/10 Good

Corwin

Liked: Cleanliness, property conditions & facilities
.
Stayed 1 night in Dec 2024

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Dec 2024

2/10 Terrible

GAGANDEEP

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Their gym was not open in the morning. Went twice to check but they said come back so could not work out not even single day. Had to call the reception 2-3 times for house keeping and towel service. We had to pay $90 for the parking even though we went for the conference and parking is suppose to be free. Did not like the ambiance.
Stayed 3 nights in Jan 2025

6/10 Okay

Mario Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2025

10/10 Excellent

Emese

Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are nice and polite
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa M

Stayed 1 night in Jan 2025