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Signia by Hilton Orlando - An Official Walt Disney World® Hotel

4.0 star property

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Photo gallery for Signia by Hilton Orlando - An Official Walt Disney World® Hotel

Outdoor pool, pool cabanas (surcharge), pool umbrellas
Property video
Lobby
Ballroom
Daily to-go breakfast for a fee

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Pool
  • Room service
  • Spa

Explore the area

View in a map
14100 Bonnet Creek Resort Lane, Orlando, FL, 32821
  • Disney Springs™
    ‪4 min drive‬
  • Epcot®
    ‪6 min drive‬
  • Disney's Hollywood Studios®
    ‪6 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed, Allergy Friendly

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Allergy Friendly

9.0 out of 10
Wonderful
(2 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Disney Hollywood Studios View 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Disney Hollywood Studios View 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Disney Hollywood Studios View 1 King Bed Guestroom

Premium bedding, in-room safe, desk, blackout curtains

Disney Hollywood Studios View 1 King Bed Guestroom

8.6 out of 10
Excellent
(7 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

Room, 2 Queen Beds, Allergy Friendly | Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Allergy Friendly

8.0 out of 10
Very good
(3 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Top Floor 1 King Bed - 18th Floor

Minibar

Top Floor 1 King Bed - 18th Floor

9.8 out of 10
Exceptional
(21 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Disney View)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed (Disney View)

  • 193 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Top Floor 2 Queen Beds - 18th Floor

Premium bedding, in-room safe, desk, blackout curtains

Top Floor 2 Queen Beds - 18th Floor

9.2 out of 10
Wonderful
(34 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

View from room

Junior Suite, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite High Floor 1 King Bed

View from room

Junior Suite High Floor 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton Wellness Room)

Room, 1 King Bed (Peloton Wellness Room) | Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Peloton Wellness Room)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

9.2 out of 10
Wonderful
(19 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Roll-In Shower)

View from room

Junior Suite, 1 King Bed (Roll-In Shower)

8.0 out of 10
Very good
(2 reviews)
  • 78 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 193 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Presidential Room, 1 King Bed, Accessible (Roll-in Shower)

  • 267 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Disney Springs View 1 King Bed Guestroom

Premium bedding, in-room safe, desk, blackout curtains

Disney Springs View 1 King Bed Guestroom

8.0 out of 10
Very good
(10 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Premium bedding, in-room safe, desk, blackout curtains

Presidential Suite, 1 King Bed

  • 267 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

9.6 out of 10
Exceptional
(4 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(26 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub (Roll-in Shower)

9.0 out of 10
Wonderful
(16 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Nature Preserve)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds (Nature Preserve)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Disney View)

Designer toiletries, hair dryer, towels

Room, 1 King Bed, Accessible (Disney View)

10.0 out of 10
Exceptional
(1 review)
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Nature Preserve)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Nature Preserve)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

8.0 out of 10
Very good
(4 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Disney Springs View 2 Queen Beds

Premium bedding, in-room safe, desk, blackout curtains

Disney Springs View 2 Queen Beds

7.6 out of 10
Good
(8 reviews)
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

Wyndham Grand Orlando Resort Bonnet Creek

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, 2,775 reviews
The price is €180
includes taxes & fees
22 Sept - 23 Sept
Wyndham Grand Orlando Resort Bonnet Creek

About this property

Signia by Hilton Orlando - An Official Walt Disney World® Hotel

Family-friendly hotel with 12 restaurants and 2 hot tubs
12 restaurants, a full-service spa and a golf course are available at this hotel. A theme park shuttle is free. Additionally, an outdoor pool, 2 poolside bars and 3 bars/lounges are on-site. Housekeeping is available on request.
Signia by Hilton Orlando - An Official Walt Disney World® Hotel offers 1009 accommodations with MP3 docking stations and laptop-compatible safes. This accommodation offers separate sitting areas. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can play rounds at the 18-hole golf course. 2 hot tubs are on site along with an outdoor pool. In addition to a kids' pool, other recreational amenities include a lazy river, a waterslide, a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 22 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the pool at Signia by Hilton Orlando - An Official Walt Disney World® Hotel . During your stay, you're just a quick walk from Waldorf Astoria Golf Club. Features include a free theme park shuttle, plus 12 restaurants and 2 poolside bars.
  • Enjoy Asian cuisine at ZETA ASIA, one of the property's 12 restaurants and 3 bars/lounges
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self-parking available for a fee
  • Splash around at the lazy river or swim in the outdoor pool
  • Indulge with hot stone massages, reflexology or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, a 24-hour gym and a sauna
  • Guests have great things to say about the pool and the helpful staff
  • 7 minutes by car from Disney Springs™ and 8 minutes from Disney's Typhoon Lagoon Water Park
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
Signia by Hilton Orlando - An Official Walt Disney World® Hotel offers its guests a full-service spa, a golf course, and 2 hot tubs. There are 12 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee.

A business centre and 70 meeting rooms are available. Event space at this hotel measures 240000 square feet (22297 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a 24-hour fitness centre are also featured at the family-friendly Signia by Hilton Orlando - An Official Walt Disney World® Hotel . Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 11:00 AM.
ZETA ASIA – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
La Luce – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
MUSE – This coffee shop serves breakfast, lunch and dinner. Open daily.
Bull & Bear – Overlooking the golf course and pool, this restaurant only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Beech – Overlooking the pool, this restaurant specialises in American cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 3 miles
  • Free theme park shuttle
  • Parking on site (USD 40 per day; includes in/out privileges)
  • Valet parking on site (USD 57 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: USD 18 to 25 for adults and USD 10 to 15 for children
  • 12 restaurants
  • 2 poolside bars
  • 3 bars/lounges
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Beech
  • Bull & Bear
  • La Luce
  • MUSE
  • ZETA ASIA

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Lazy river
  • Outdoor pool
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free theme park shuttle
  • In-room cot
  • In-room refrigerator
  • Lazy river
  • Outdoor pool
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 70 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (240,000 square foot of space)

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 22 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (86 centimetre high)
  • Lift (104 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (84 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 2009
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 2 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 18 to 25 for adults and USD 10 to 15 for children
  • Fee for in-room wireless Internet: USD 0.00 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per night (rates may vary)
  • Self-parking fee: USD 40 per day (in/out privileges)
  • Valet parking fee: USD 57 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
Guests will receive smart lock details.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bonnet Creek Orlando
Bonnet Creek Orlando Hilton
Bonnet Creek Resort Orlando
Bonnet Resort Orlando
Hilton Bonnet Creek
Hilton Bonnet Creek Resort
Hilton Creek Orlando
Hilton Orlando Bonnet Creek
Hilton Orlando Bonnet Creek Resort
Hilton Orlando Creek Bonnet
Hilton Orlando Bonnet Creek Hotel Orlando

Signia by Hilton Orlando - An Official Walt Disney World® Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 650 out of 1003 reviews
Rating 8 - Good. 164 out of 1003 reviews
Rating 6 - Okay. 95 out of 1003 reviews
Rating 4 - Poor. 46 out of 1003 reviews
Rating 2 - Terrible. 48 out of 1003 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Jason

Stayed 1 night in Jun 2025

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in May 2025

10/10 Excellent

Luz A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was excellent
Stayed 1 night in May 2025

4/10 Poor

Maria, Windermere

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really run down...the pool was the worst...we did the lazy river and all around there was so much trash in the bushes...from bottles, cans, glasses... They also have a lot of cute ducks walking around the property...and I love them...but they all get in the pool and the amount of 'duck poop' floating was disgusting...we did not got back into the pool and we saw a lot of people doing the same...the positive thing is that you can use the pool at Waldorf next door...and it's soooo much nicer, cleaner and less chaotic...
Stayed 3 nights in May 2025

8/10 Good

Genna

Stayed 7 nights in May 2025

10/10 Excellent

Daniel

Stayed 5 nights in May 2025

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel & amenities
Stayed 4 nights in May 2025

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here was top notch. Great experience. Staff were on top of their game. Facility was awesome.
Stayed 1 night in May 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
They charge $50 per day to park, not per stay, so expect to pay more for parking then you do the room!
Stayed 1 night in May 2025

10/10 Excellent

Shawana

Liked: Cleanliness, staff & service

Excellent Choice

It was a pleasure and wonderful visit.
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel. Best lazy river ever
Stayed 1 night in May 2025

10/10 Excellent

Durell

Stayed 2 nights in May 2025

10/10 Excellent

Durell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ver clean and the service was great
Stayed 3 nights in May 2025

10/10 Excellent

Dominique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great experience
Stayed 4 nights in May 2025

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2025

10/10 Excellent

Jennifer

Stayed 5 nights in May 2025

4/10 Poor

Annalise

Travelled with family
Liked: Room comfort
Disliked: Staff & service
I rarely write reviews, but our Memorial Day weekend at the Signia Hilton in Orlando was so frustrating that I felt compelled to share. The food and drinks were the highlight of our stay—every meal was exceptional, and the cocktails were phenomenal. However, the experience was overshadowed by excessive fees, poor management, and operational shortcomings. On top of the $50 daily resort fee and $40 nightly self-parking charge, we were hit with an outrageous $150 EV charging fee set by the hotel. Despite speaking with manager Lacey who did credit us the daily parking charge, the issue with the charger remained unresolved. The Lazy River, a key draw for us, was difficult to enjoy due to guests hoarding pool floats, which staff didn’t address until Monday. The manager at the pool bar Monday was wonderful! Trash and towel shortages further detracted from the experience, with effective solutions only implemented on our last day. The resort fee included a promotion at La Luce offering free kids’ meals with adult entrées, but this wasn’t applied, and the waitress was dismissive when we inquired. Additionally, the main bar in the lobby was closed until 5 p.m. daily, even during peak holiday hours, leaving only the pool bar as an option. We initially planned to extend our stay but decided to leave early due to these persistent issues. While the food and drinks were fantastic, the excessive/hidden fees, mismanagement, and lack of attention to guest needs made this stay disappointing.
Stayed 3 nights in May 2025

10/10 Excellent

Brianne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is good, the quality of service.
Stayed 3 nights in May 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience and customer service. We were allowed an early check-in and all amenities including room were in great condition and cleanliness. My only recommendation especially during a hot holiday weekend is to stock up on ice cream at the coffee shop as there were non left by evening time. Other than that, we had a great family weekend.
Stayed 2 nights in May 2025

10/10 Excellent

GIRISHCHANDRA, lutz

Liked: Cleanliness, amenities, property conditions & facilities
16 th floor golf club fairway view
Stayed 3 nights in May 2025

8/10 Good

Cynthia Renee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Paula

Stayed 1 night in May 2025

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025