6/10 Okay
Dawn
Travelled with family
19 Oct 2025
Liked: Cleanliness, property conditions & facilities
First, the good things: it's in a good location with ample parking. Taken as a whole, it seemed clean and in good condition. The breakfast area was nice; seating was spacious, pretty good offerings, and it was clean and well kept up. The bed was comfortable, as were the pillows. There were ample towels and the bathroom was well appointed. It was pretty quiet as well.
Now, the negatives. The room seemed mostly clean, but as if it was really well cleaned recently but then maybe used lightly since then. There were crumbs by the coffee machine. Since you see that as soon as you walk in, that's a turnoff. The shower was bright white tile, so the huge curl of black body hair on the wall really stood out. Like, Helen Keller probably could have seen it. The shower itself was great after I rinsed that away and tried to pretend it never happened.
I also have a real pet peeve with hotels that can't supply one or two bottles of water per room. It's like, $0.25-50 per bottle. You're charging $250-350 per room per night. It screams corporate greed and stinginess.
The HVAC didn't work.
The staff was not friendly, bordering on hostile. Except one male desk clerk who was pleasant, and one maintenance man who was very warm, friendly and greeted us enthusiastically every time we saw him, who was honestly the best part of this hotel.
This hotel isn't providing the level of service you'd expect for a place asking $350/night on a Saturday in Oswego. Won't stay again.
Dawn
Stayed 2 nights in Oct 2025