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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Lobby
Lobby
Property amenity
Exterior
Suite, 1 King Bed, Patio, Lake View (with Sofabed) | Pillow-top beds, iron/ironing board, free cots/infant beds

Reviews

7.8 out of 10
Good

Popular amenities

  • Hot tub
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Place, Mushroom House
    ‪5 min drive‬
  • Place, Castle Farms
    ‪10 min drive‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪58 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.6 out of 10
Good
(14 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, 928 reviews
The price is €65
includes taxes & fees
9 Nov - 10 Nov
AmericInn by Wyndham Charlevoix

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

Hotel with free breakfast, near Lake Michigan
An indoor pool, a 24-hour business centre and Access to hot tub are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with iPod docking stations and MP3 docking stations. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Charlevoix hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the free breakfast at Charlevoix Inn & Suites SureStay Collection by Best Western. During your stay, you're just a quick walk from Lake Charlevoix. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • Guests speak favourably about the location and the breakfast
  • Just a 5-minute walk from Lake Charlevoix and 7 minutes on foot from Artform Fabricating
Charlevoix Inn & Suites SureStay Collection by Best Western offers its guests an indoor pool and Access to hot tub. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. Free breakfast is served daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 9:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 381 out of 1015 reviews
Rating 8 - Good. 309 out of 1015 reviews
Rating 6 - Okay. 186 out of 1015 reviews
Rating 4 - Poor. 104 out of 1015 reviews
Rating 2 - Terrible. 35 out of 1015 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy Travels

The room was clean and spacious, the staff was great and everything looked nice and well taken care of. The pool was a little chilly but I adjusted.
Stayed 1 night in Jul 2025

10/10 Excellent

Lori

Stayed 1 night in Jul 2025

8/10 Good

Terese, Chesapeake

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful. The hotel was very quiet. The breakfast had several options of hot and cold items, fresh fruit, and 24 hour coffee, tea and hot chocolate . Our room was clean, however, the sink faucet was off center & too small for the sink. The shower was very nice. And the room came with a refrigerator and microwave, which was nice..
Stayed 1 night in Jul 2025

10/10 Excellent

Cathleen

Stayed 1 night in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay, quiet, secure, well tended, great staff Would stay again with a better rate. Breakfast was OUTSTANDING
Stayed 1 night in Jul 2025

8/10 Good

Cindy

Liked: Amenities
Friedly
Stayed 1 night in Jul 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all friendly, efficient, and absolutely great! The hotel is quite nice as well, but their team made it top notch.
Stayed 1 night in Jul 2025

6/10 Okay

Adam

Liked: Cleanliness, room comfort
Disliked: Staff & service
So person at front desk was nice enough but didn’t know anything about the area. This was kink of confusing as it seem to be a small town in the middle on nowhere. If the price is right I would stay again. If you wanted to go out and have a few drinks you would need a designated driver as it was not close to town.
Stayed 1 night in Jul 2025

8/10 Good

Shiloh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Gregory

Stayed 1 night in Jul 2025

6/10 Okay

Cindy

Travelled with family
Breakfast could be better. Not enough hot water to get thru a hot shower.
Stayed 1 night in Jul 2025

10/10 Excellent

Paula

Stayed 4 nights in Jun 2025

6/10 Okay

Curt

Liked: Amenities
Clean room and friendly staff. We had put a sign on our door for fresh towels and room to be cleaned and it wasn’t. Little disappointed that our room was not cleaned or given fresh towels. I think the hotel could use little updates . Enjoyed the free coffee.
Stayed 2 nights in Jul 2025

8/10 Good

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was enjoyable.
Stayed 1 night in Jul 2025

8/10 Good

Jana, Edmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older property; housekeeping is Excellent!! Room was super clean!
Stayed 1 night in Jul 2025

10/10 Excellent

John

Liked: Cleanliness
Hassle free check-in/check-out.
Stayed 2 nights in Jun 2025

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Matt

Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2025

8/10 Good

Russell A

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean but the beds were too soft
Stayed 1 night in Jun 2025

6/10 Okay

Deborah, Wauconda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I chose an accessible room with a roll in shower because we are older and have a hard time stepping into a tub. The bathroom and shower were huge and could easily accommodate a wheelchair. But, there is nowhere in the shower to place your shampoo or body wash (no shelf or ledge). It is inconvenient to put it on the floor when you have mobility issues. The shower was the hand held type on a hose. The problem was that there was nowhere to hang it in order to shower. There is a bracket but the shower head doesn't fit in it. So, I had to wash my hair with one hand while holding the showerhead. It was so frustrating and I ended up getting water all over the bathroom floor. The bed was comfortable and the room was clean but a little dated. Over night it rained and the parking lot had two giant puddles and some guests had to walk through several inches of water while carrying all their stuff to get to their cars. Fortunately, our car was in a dry spot The breakfast was actually pretty good and plentiful.
Stayed 1 night in Jun 2025

6/10 Okay

Patricia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Pool needed desperate cleaning, bugs and centipedes in the water ceiling not in good shape part of the ceiling covers were removed and it was filthy. You couldn’t use it. I would like a partial refund for that. Also I booked one room, they booked two. I booked two nights they booked one.
Stayed 2 nights in Jun 2025

6/10 Okay

Wanda

Travelled with partner
Nothing special.
Stayed 1 night in Jun 2025

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and great location. Indoor pool and hot tub were relaxing.
Stayed 1 night in Jun 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel was small and cozy. staff very nice and sweet. enjoyed my stay. super close to downtown which was awesome for my stay because of the marathon! highly recommend.
Stayed 3 nights in Jun 2025