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Charlevoix Inn & Suites SureStay Collection by Best Western

2.0 star property

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Photo gallery for Charlevoix Inn & Suites SureStay Collection by Best Western

Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds
Lobby
Pool
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View in a map
800 Petoskey Ave, Charlevoix, MI, 49720
  • Place, Lake Charlevoix
    ‪7 min walk‬
  • Place, Lake Chalevoix Depot Beach
    ‪13 min walk‬
  • Place, Mt. McSauba Recreation Area
    ‪16 min walk‬
  • Airport, Pellston, MI (PLN-Pellston Regional)
    ‪64 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(30 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave (Pet Friendly)

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (1st Floor;Pet Friendly)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

7.8 out of 10
Good
(15 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Walk-in Shower)

8.2 out of 10
Very good
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

Pillow-top beds, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (Pet Friendly)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Standard Room, 1 Queen Bed, Refrigerator & Microwave, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Refrigerator & Microwave, Courtyard View (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite, 1 King Bed, Patio, Courtyard View (with Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby
AmericInn by Wyndham Charlevoix
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  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
4.1 out of 5, Very good, 1,001 reviews
The price is €65
includes taxes & fees
26 Apr - 27 Apr
AmericInn by Wyndham Charlevoix

About this property

Charlevoix Inn & Suites SureStay Collection by Best Western

A 24-hour business centre, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a computer station, express check-out and tour/ticket assistance.
Charlevoix Inn & Suites SureStay Collection by Best Western offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. Beds feature pillowtop mattresses. 39-inch LED televisions come with premium cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they enjoy the free breakfast at Charlevoix Inn & Suites SureStay Collection by Best Western. During your stay, you're just a quick walk from Lake Charlevoix. Features include free WiFi in public areas and free self-parking, plus a 24-hour business centre.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a 24-hour business centre and a computer
  • Guests speak favourably about the location and the breakfast
  • Just a 5-minute walk from Lake Charlevoix and 7 minutes on foot from Artform Fabricating
A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is available daily. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at Charlevoix Inn & Suites SureStay Collection by Best Western. Free self parking is available.

This Charlevoix hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 9-hole adjacent golf course
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 39-inch LED TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and outdoor lighting
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlevoix Inn
Charlevoix Hotel Charlevoix
Charlevoix Inn And Suites
Charlevoix Inn Suites
Charlevoix Inn Suites SureStay Collection by Best Western

Charlevoix Inn & Suites SureStay Collection by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1002 reviews
Rating 8 - Good. 295 out of 1002 reviews
Rating 6 - Okay. 184 out of 1002 reviews
Rating 4 - Poor. 101 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Easy simple place
Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Stayed 1 night in Dec 2025

10/10 Excellent

JOHN, FENTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice stay. Only down side was the pool area is under construction, and not accessible.
Stayed 1 night in Dec 2025

6/10 Okay

Tammy

pool was not in working order customers should be notified before reserving a room otherwise all was good
Stayed 1 night in Dec 2025

8/10 Good

Casey

Liked: Cleanliness, amenities
Cleanliness. Liked the walk in shower. Bed was comfortable.
Stayed 1 night in Dec 2025

2/10 Terrible

Sufi

Disliked: Cleanliness, property conditions & facilities
They charged before staying.
Stayed 1 night in Dec 2025

10/10 Excellent

Pam

Liked: Cleanliness, amenities, property conditions & facilities
Nice room good check-in. Would come back again
Stayed 3 nights in Nov 2025

6/10 Okay

Nicholas, Beaver Island

Liked: Staff & service
Disliked: Property conditions & facilities
Good breakfast. Breakfast staff very attentive!
Stayed 1 night in Nov 2025

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfy cozy little room. Great hotel.
Stayed 1 night in Nov 2025

10/10 Excellent

Kiersten

Stayed 2 nights in Oct 2025

10/10 Excellent

Bela

Liked: Cleanliness, staff & service, amenities
Staff helpful changing my check in date
Stayed 1 night in Nov 2025

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were staying there because my mom was having knee surgery. I requested (twice) a room as close as I could get. They put us on the 2nd floor, down the hall. There was a bed bug on the bathroom floor this morning. Never! Again!
Stayed 2 nights in Nov 2025

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice to have real scrambled eggs. I got put in a handicapped room. The shower was slightly warm. That was the worst part.
Stayed 2 nights in Nov 2025

10/10 Excellent

Carol

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Regarding staff the desk clerk in the afternoon when I checked in was very unfriendly. But , the man overseeing the breakfast was wonderful ! He made up for the desk clerk. Overall I had a great stay .
Stayed 1 night in Oct 2025

4/10 Poor

Janice

Travelled with family
Disliked: Cleanliness, amenities
Room, ammenities
Stayed 2 nights in Oct 2025

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean. Nice breakfast selection. Would absolutely stay again!
Stayed 2 nights in Oct 2025

6/10 Okay

Nicholas

Travelled with family
Disliked: Property conditions & facilities
Good staff. Rooms and building very dated.
Stayed 4 nights in Oct 2025

10/10 Excellent

Dominique

Stayed 4 nights in Oct 2025

10/10 Excellent

Zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great amenities, comfortable bed!
Stayed 1 night in Oct 2025

6/10 Okay

Heather

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A hot tub was not working and had not been working for at least a month we were told. However, when we booked it that information was not given. Or we would not have booked there. The bathrooms are just a toilet and a small shower stall so if you're a pretty big person you are not going to be comfortable. The rack over the toilet was not fastened well and there was a hair on one of the towels. We tried to use the heater and it stank so badly we could only run the fan to try to keep the air moving in the room. The room looks like it's been updated but there are things that have not been addressed and they don't show that in the photos. The staff was wonderful and friendly. We did not use the breakfast so I can't comment on that part.
Stayed 1 night in Oct 2025

6/10 Okay

Megan

Travelled with partner
Liked: Cleanliness
I felt that the price we paid did not reflect the room. I would have gladly paid $100 for a night here, not nearly $300. Granted, we did come on a Saturday night during peak fall season but the price was still too high. The rooms were clean, but a king sized bed would have been more comfortable. I also appreciated the hot breakfast options but the quality was just average. I wouldn't consider it walkable to downtown Charlevoix.
Stayed 1 night in Oct 2025

10/10 Excellent

Marvin

Stayed 1 night in Oct 2025

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was comfortable, clean and quiet. Staff was friendly and responsive. The breakfast was good with ample choices. The accommodations were worth the price; I would stay here again.
Stayed 1 night in Oct 2025

4/10 Poor

William

Disliked: Staff & service, property conditions & facilities
Hot tub not working Room was by some hot water pipes that made a loud banging noise for several hours
Stayed 1 night in Oct 2025

10/10 Excellent

Angela, East China

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025