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Best Western Downtown Phoenix

2.5 star property

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Photo gallery for Best Western Downtown Phoenix

Outdoor pool, pool loungers
Free daily buffet breakfast
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Housekeeping
  • Gym

Explore the area

View in a map
620 N 6th St, Phoenix, AZ, 85004
  • Phoenix Convention Center
    ‪7 min walk‬
  • Chase Field
    ‪14 min walk‬
  • PHX Arena
    ‪14 min walk‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(8 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.4 out of 10
Very good
(11 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(101 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.2 out of 10
Very good
(26 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Bathtub

9.2 out of 10
Wonderful
(9 reviews)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(67 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

Hampton Inn & Suites Phoenix Downtown

  • Breakfast included
  • Pet-friendly
  • Free WiFi
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4.6 out of 5, Wonderful, 1,530 reviews
The price is €105
includes taxes & fees
8 Sept - 9 Sept
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About this property

Best Western Downtown Phoenix

Hotel with free breakfast, near Chase Field
An outdoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include Access to hot tub, coffee/tea in a common area and a business centre.
Best Western Downtown Phoenix offers 90 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of Best Western Downtown Phoenix's great location. During your stay, you're just a quick walk from Arizona Center. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort, cleanliness and comfy beds
  • Within a 15-minute walk of Phoenix Convention Center and Chase Field
Best Western Downtown Phoenix offers its guests an outdoor pool, Access to hot tub, and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1002 reviews
Rating 8 - Good. 257 out of 1002 reviews
Rating 6 - Okay. 100 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 46 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was great all around! It was the court case we were worried about. Thanks
Stayed 1 night in Jun 2025

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Concierge was friendly and welcoming. Charging for parking is an absolute scam. I'd understand if this property was in the heart of downtown or used a garage/valet , but they have their own dedicated parking lot. Makes no sense. $40 for a weekend for parking is atrocious. Shame on you. They deduct the parking from your deposit/hold. Breakfast was super mid. I understand a free hotel breakfast, but it was nothing special. I don't expect much from fake eggs, and typical hotel fair, but this was on the worse end of things. Rooms were a bit dingy and the lighting was super dim. Even with all lights on, the room felt....dark. Grates on windows added to the overall dark feeling. AC unit on the wall did nothing, and you had to use the actual control on the AC unit. But ours was missing the knob. So it was either freezing, or off. No in between. When I mentioned this I was just offered apologies. Because it's downtown, you need a key to get in. Wouldn't stay here again. Would use the $40 i spent on parking and get something nicer, and closer to Chase Field.
Stayed 2 nights in May 2025

10/10 Excellent

Christine Louise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very spacious, great breakfast and within walking distance of many restaurants and attractions.
Stayed 3 nights in May 2025

10/10 Excellent

Haydee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint is not enough carts to take luggage. I have no other complaints.
Stayed 1 night in May 2025

2/10 Terrible

Jim

Disliked: Cleanliness, property conditions & facilities

Not coming back

Hotel room doors kept getting slammed at 1am, 2am, 6am, couldn’t sleep. People Running up and down the hallways. The curtains in the room don’t block out the morning sun. Can’t close them all the way. Pay for parking? Really? Rip off.
Stayed 1 night in May 2025

10/10 Excellent

Gerardo

Stayed 3 nights in May 2025

10/10 Excellent

tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it👍
Stayed 1 night in May 2025

6/10 Okay

ORASIO

Business traveller
Disliked: Amenities
Thought it was a Holiday Inn ... its a Best Western now and it drasrically changed in the last 5 years.
Stayed 2 nights in May 2025

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, property conditions & facilities
Beautiful and clean hotel. Very secure. Friendly desk staff.
Stayed 1 night in May 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

4/10 Poor

Claus

Business traveller
Disliked: Property conditions & facilities, room comfort
.
Stayed 1 night in May 2025

10/10 Excellent

Adam

Stayed 1 night in May 2025

6/10 Okay

Shanelle

Travelled with family
Liked: Cleanliness
Every host up until the day of check out was nice and very helpful but i asked for a late check out and the lady that day was very rude.
Stayed 2 nights in May 2025

10/10 Excellent

Amrin

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk and the manager were very nice
Stayed 1 night in May 2025

8/10 Good

JAE HO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Andrew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laid back and close to ball park
Stayed 3 nights in May 2025

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Michael

Stayed 1 night in May 2025

4/10 Poor

Shannon

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

SAVE YOURSELF-STAY ELSEWHERE

Felt pretty misled. Her suite was not a sweet. It was two tiny beds with a pull out that had a mattress about one inch thick with every single spring nearly poking through. There were no extra bedding for the pullout bed and when we called down to get it they wouldn't even deliver it to the room we had to go pick it up. Which is fine but I am paralyzed and in a wheelchair so that doesn't make it very convenient when you were elevator is not meant for much more than one person. We waited almost one hour to check in. There was some lady who was an employee from some other BW anne was trying to get her discount but didn't have enough money and was trying to pay with 6000 cards and instead of moving out of the way and waiting to get her things together your receptionist decided it would be okay to keep everyone waiting in the line while this lady sorted out her personal business. One person working on a Saturday night at 8:00 PM. On a weekend of a holiday and a baseball game in town. Disappointed and I will never go here again, and I will make sure that the person who recommended me knows what happened, and they won't be attending either. They stay with you through their company so I will be contacting their company and letting them know my experience. For the price and inconvenience you guys get five negative stars. There was zero handicapped parking available so my family had to drop me off at the front. You need some help an organization at this facility.
Stayed 1 night in May 2025

8/10 Good

James

Travelled with family
Stayed 2 nights in May 2025

6/10 Okay

Francisco

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
La propiedad es buena pero la limpieza no encontré un papel sucio de tras de la puerta del baño y un aguja en alfombra y es peligroso por qué yo viaje con niños y un vaso de nieve sucio al lado del buró y si reporte la habitación pero no me dieron solución solo una tarjeta donde tenía que reportar y la aguja se la entregué al personal de limpieza
Stayed 2 nights in May 2025

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 2 nights in May 2025

10/10 Excellent

Diana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay, but I would recommend backup check-in and check-out staff. The timing of actually going into our room was an hour plus after 3 pm check in.
Stayed 1 night in May 2025

10/10 Excellent

Gino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very helpful
Stayed 1 night in May 2025