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Best Western Downtown Phoenix

2.5 star property

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Photo gallery for Best Western Downtown Phoenix

Outdoor pool
Free daily buffet breakfast
Lobby
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available

Explore the area

View in a map
620 N 6th St, Phoenix, AZ, 85004
  • Place, Arizona Center
    ‪3 min walk‬
  • Place, Phoenix Convention Center
    ‪7 min walk‬
  • Place, Chase Field
    ‪14 min walk‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible

7.6 out of 10
Good
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(6 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(120 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 2 Queen Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout curtains

Suite, 2 Queen Beds, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(27 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Bathtub

9.0 out of 10
Wonderful
(10 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(85 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(13 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed) | In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

King Room

  • Sleeps 2
  • Free Wi-Fi

King Room with Mobility Accessible Roll-In Shower

  • Sleeps 2
  • Free Wi-Fi

King Room with Mobility Accessible Tub

  • Sleeps 2
  • Free Wi-Fi

Suite-1 King Bed,Non-Smoking,Separate Bedroom,Jetted Tub,Sofabed,Wet Bar,Microwave and Refrigerator

  • Sleeps 3
  • Free Wi-Fi

Suite-1 King Bed,Non-Smoking,Sofabed,Wet Bar,Microwave and Mini-Refrigerator

  • Sleeps 3
  • Free Wi-Fi

Queen Room with Two Queen Beds

  • Sleeps 4
  • Free Wi-Fi

Suite-2 Queen Beds,Non-Smoking,Sofabed,Wet Bar,Microwave and Mini-Refrigerator

  • Sleeps 5
  • Free Wi-Fi

Accessible-Suite 2 Queen,Mobility Accessible,Communication Assistance,Bathtub,Microwave and Refrigerator,Sofabed,Non-Smoking

  • Sleeps 5
  • Free Wi-Fi

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Exterior
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About this property

Best Western Downtown Phoenix

An outdoor pool, a 24-hour fitness centre and a 24-hour business centre are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a business centre and a meeting room are on-site.
Best Western Downtown Phoenix offers 90 accommodations with a safe and coffee/tea makers. 32-inch flat-screen televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 14 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of Best Western Downtown Phoenix's great location. During your stay, you're just a quick walk from Arizona Center. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free buffet breakfast served daily
  • Free WiFi
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, a 24-hour business centre and a meeting room
  • On-site recreation includes a 24-hour gym
  • Guests really like the accommodation for the overall comfort, comfy beds and cleanliness
  • Within a 15-minute walk of Phoenix Convention Center and Chase Field
Best Western Downtown Phoenix offers its guests an outdoor pool and a 24-hour fitness centre. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily. A terrace, multilingual staff, and coffee/tea in common area are also featured at Best Western Downtown Phoenix. For a fee, parking is available.

Smoking is allowed in designated areas at this Phoenix hotel.

Guests are served a free buffet breakfast on weekdays from 6:00 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 18 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Dining table
  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 1998
  • Designated smoking areas
  • Fireplace in lobby
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is possible if rooms are available. P

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 18 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve high chair
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't served at Best Western Downtown Phoenix.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel
Holiday Inn Hotel Downtown-Ballpark
Holiday Inn Express Hotel Phoenix Downtown-Ballpark
Holiday Inn Express Hotel Downtown-Ballpark
Holiday Inn Express Phoenix Downtown-Ballpark
Holiday Inn Express Downtown-Ballpark
Best Western Downtown Phoenix Phoenix
Best Western Downtown Phoenix Hotel Phoenix
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark
Express Phoenix Ballpark
Holiday Inn Express Hotel Suites Phoenix Downtown Ballpark

Best Western Downtown Phoenix Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 604 out of 1065 reviews
Rating 8 - Good. 274 out of 1065 reviews
Rating 6 - Okay. 99 out of 1065 reviews
Rating 4 - Poor. 40 out of 1065 reviews
Rating 2 - Terrible. 48 out of 1065 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Woman at the desk was wonderful.
Stayed 1 night in Jan 2026

8/10 Good

Robert

Stayed 1 night in Jan 2026

10/10 Excellent

Peter

Stayed 2 nights in Nov 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service
Everyone was very nice. Breakfast options were good even for my picky eater
Stayed 4 nights in Jan 2026

10/10 Excellent

Sunny

Stayed 1 night in Jan 2026

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
The front desk staff was great and helpful :)
Stayed 3 nights in Jan 2026

4/10 Poor

Tina

Ok
Stayed 1 night in Jan 2026

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast - The biscuits and gravy were really good. There was also fresh fruit, bagels, bread, cereal, a waffle station, bacon, and eggs (powdered, but understandable due to the avian flu outbreak). Staff/Building - The staff was helpful and checking in/out was super easy. They also have luggage storage, which is a definite plus. You either need a key card just to get into the building or you need to be buzzed in by the front desk. No random people could just walk in off the street, so I felt safe here. There is a small market/shop between the front desk and the elevator for any essentials or snacks you need. Room - The bed was very comfortable. The shower was good. I had to search a little to locate the hair dryer (it was in a drawer under the tv). The curtains don't close to block the sun, so if you're not a morning person, you might want to bring an eye mask. The wifi is good enough for streaming Netflix and Youtube, but maybe not for gaming (I have yet to stay in a hotel that has free wifi fast enough for online gaming, but I still check). I only had to wait for an elevator once. Most times, I could get on it right away. Location - It's across the street from the Arizona Center, which has shopping, dining, and a movie theater. It's also walking distance to the science center and some historical buildings. If you like ghost tours, many of them start around that square. It's also very close to the airport, about 20 or 25 minutes (by car, not walking).
Stayed 2 nights in Jan 2026

8/10 Good

Lorenzo

Stayed 1 night in Jan 2026

6/10 Okay

TtERRY

Travelled with partner
Liked: Property conditions & facilities
Acceptable - marginal concerning cleanliness, front desk clerk on second night was great and a keeper - professional, great customer service etc.
Stayed 2 nights in Jan 2026

10/10 Excellent

Danielle

Liked: Cleanliness, amenities, property conditions & facilities
Big clean room with microwave small fridge and nice shower
Stayed 4 nights in Dec 2025

8/10 Good

David and Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
The front desk staff were all very friendly. The breakfast was good and enough for me. Our room was spacious but quite worn and old looking. The bed was good. The bath towels were thin and scratchy. The hand towels were new and soft. The bathtub was not in good shape and stained. The sink, floor, and toilet bowl had chips in them. It was quiet at night. Also, we were surprised by the $18+ for overnight parking. We weren’t expecting that even though after closer inspection I saw it listed on their page.
Hole in curtain
Cracked tile in the bathroom
Stained tub
Stayed 1 night in Jan 2026

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La opinión general de nuestra estancia es muy buena, se respeto la reserva realizada y sin contratiempos logramos acceder a nuestra habitación la cual fue cómoda, limpia y bien ubicada
Stayed 6 nights in Jan 2026

10/10 Excellent

Robin

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely spotless, staff very helpful.
Stayed 1 night in Jan 2026

10/10 Excellent

Marina

Stayed 1 night in Jan 2026

6/10 Okay

Kate

Travelled with family, Business traveller
Liked: Amenities
Staff were great. It was good for a few days. Easy access to airport and Hwy.
Stayed 4 nights in Jan 2026

10/10 Excellent

Xolani

Stayed 2 nights in Jan 2026

10/10 Excellent

Leanne

Travelled with family and small children
Liked: Amenities
Room was very comfortable, bathroom clean, breakfast was really good , great variety, location was very good minutes of everything we needed , staff was very helpful and nice
Stayed 2 nights in Jan 2026

8/10 Good

brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very helpful. Room was dated but clean! Very close to the airport and plus for us!
Stayed 1 night in Jan 2026

10/10 Excellent

Reanna

Stayed 1 night in Jan 2026

2/10 Terrible

Crystal

Disliked: Staff & service
The fact that you need to be 21 years old to check in is a ridiculous policy that needs to be made very clear when booking. They call a 20 year old a minor, yet are willing to throw that minor out onto the streets at midnight.
Stayed 5 nights in Jan 2026

6/10 Okay

Marcos, Reseda

Travelled with family
Liked: Amenities
Room & service were average, sheets were clean but worn with a couple of small tears. Bathroom had a mildew smell due to no vent exhaust fan. Noisy as far as hearing everyone's door slam and traffic noise. Buffet breakfast a plus, lots of options.
Stayed 1 night in Jan 2026

10/10 Excellent

Stacy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff is all very friendly. The rooms are kinda older but they are larger and fit our needs. Went to a concert at Morgatage Matchup walked there and back. About a mile both ways, not too bad.
Stayed 1 night in Jan 2026

10/10 Excellent

Teshanna, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2026

2/10 Terrible

Josue

Business traveller
Disliked: Amenities
I was given the wrong room. I booked a 2 queen bedroom. They gave me 1 king bed room. Room was for two co-workers Final invoice was under wrong name.
Stayed 1 night in Jan 2026

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