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Best Western Plus Berkshire Hills Inn & Suites

2.5 star property

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Lobby sitting area
Property amenity
Property amenity
Exterior
Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Gym
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

View in a map
1350 W Housatonic St, Pittsfield, MA, 01201
  • Place, Hancock Shaker Village
    ‪2 min drive‬
  • Place, Bousquet Ski Area
    ‪5 min drive‬
  • Place, Colonial Theater
    ‪6 min drive‬
  • Airport, Pittsfield, MA (PSF-Pittsfield Municipal)
    ‪4 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(19 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

7.2 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed)

Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Non Smoking, Fireplace (with Sofabed)

  • Sleeps 6
  • 1 King Bed, 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed with Sofa bed, Non Smoking, Jetted Tub (with Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(24 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Suite-1 King 1 Double, Non-Smoking, 2 Room, Fireplace, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 6

Suite-1 King 2 Double Beds, Non-Smoking, 2 Room, Sofabed, Microwave and Refrigerator, Wi-Fi

  • Sleeps 6

Suite-1 King Bed, Non-Smoking, Sofabed, Work Desk, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

View all photos for Suite-1 King Bed, Non-Smoking, Sofabed, Whirlpool, Fireplace, Microwave and Refrigerator, Wi-Fi

In-room safe, individually decorated, individually furnished, desk

Suite-1 King Bed, Non-Smoking, Sofabed, Whirlpool, Fireplace, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

Accessible-2 Double, Mobility Accessible, Bathtub, Microwave and Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

2 Double Beds, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 4

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, Sofabed, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave and Refrigerator, Work Desk, Wi-Fi

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Bathtub, Sofabed, Microwave And Refrigerator, Wi-Fi, Non-Smoking

  • Sleeps 4

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About this property

Best Western Plus Berkshire Hills Inn & Suites

Hotel with free breakfast, near Hancock Shaker Village
A fitness centre, a snack bar/deli and a 24-hour business centre are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and conference space are on-site.
Best Western Plus Berkshire Hills Inn & Suites offers 59 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 37-inch LCD televisions come with premium digital channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Pittsfield hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus Berkshire Hills Inn & Suites. During your stay, you'll be close to Hancock Shaker Village. Enjoy features like free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as an off-lead area.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Just a 2-minute drive from Hancock Shaker Village and 5 minutes from Bousquet Ski Area
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-lead area
There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and a meeting room are available. Event space at this hotel measures 362 square feet (34 square metres) and includes conference space. A fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Berkshire Hills Inn & Suites. Self parking is free.

This Pittsfield hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:30 AM and at the weekend from 7:00 AM to 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Games
  • Gym
  • Ski passes
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 362 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Built in 2001
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per pet, per day
  • Only dogs are allowed
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
Tax ID - C0001582360
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 4 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Berkshire
Best Western Berkshire Hills
Best Western Berkshire Hills Inn
Best Western Berkshire Hills Inn Pittsfield
Best Western Berkshire Hills Pittsfield
Best Western Berkshire Inn
Best Western Plus Berkshire Hills Inn Pittsfield
Best Western Plus Berkshire Hills Inn
Best Western Plus Berkshire Hills Pittsfield
Best Western Plus Berkshire Hills
Best Western Berkshire Hills Hotel Pittsfield
Ramada Limited Hotel Pittsfield
Best Western Plus Berkshire Hills Inn Suites
Best Western Berkshire Hills Inn Suites
Plus Berkshire Hills & Suites
Best Western Plus Berkshire Hills Inn & Suites Hotel
Best Western Plus Berkshire Hills Inn & Suites Pittsfield
Best Western Plus Berkshire Hills Inn & Suites Hotel Pittsfield

Reviews

Best Western Plus Berkshire Hills Inn & Suites Reviews

8.6

Excellent

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 481 out of 1004 reviews
Rating 8 - Good. 347 out of 1004 reviews
Rating 6 - Okay. 123 out of 1004 reviews
Rating 4 - Poor. 30 out of 1004 reviews
Rating 2 - Terrible. 23 out of 1004 reviews

Reviews

10/10 Excellent

Frances

Liked: Amenities
I stayed at this hotel last summer, and I was happy to come back. The front desk staff are very nice. They have convenience items available near the front desk, as well as regular and frozen foods. Full breakfast is served 6:30 - 9:30 am, and it's a feature I look for.
Stayed 1 night in Sep 2025

10/10 Excellent

Douglas M.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were super helpful. Bright, cheerful, and professional. Positive experience all around.
Stayed 1 night in Aug 2025

10/10 Excellent

laurie

Travelled with partner
Liked: Amenities
Roomy room
Stayed 1 night in Aug 2025

8/10 Good

Sari

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Good value for price Parking a bit tight.
Stayed 1 night in Aug 2025

6/10 Okay

madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people at Best Western., but breakfast lacked choices or I would say the food should have been at the breakfast area sooner than later...
Stayed 1 night in Aug 2025

2/10 Terrible

Lauren

Stayed 1 night in Aug 2025

6/10 Okay

Hannah

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

4/10 Poor

Jun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was terrible. The baked goods were stale, and the hot food (French toast, eggs, and sausage patties) was dried up.
Stayed 1 night in Aug 2025

6/10 Okay

Lijuan

Liked: Cleanliness
Disliked: Staff & service
The buffet breakfast
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay. Staff were super friendly. Comfy beds. Great area
Stayed 4 nights in Aug 2025

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always comfortable and great customer service.

Comfortable bed. Great service as always. Don't stay anywhere else when I have to travel to the Berkshires.
Stayed 2 nights in Aug 2025

8/10 Good

EDWARD

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was well maintained. Breakfast was ok. We stayed two nights but we were disappointed as the wasn't any maid service to make bed or fresh towels.
Stayed 2 nights in Aug 2025

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities
Poor wifi, Nothing around, limited parking
Stayed 1 night in Aug 2025

4/10 Poor

Stephanie, Westbury

Travelled with partner
Disliked: Amenities
We checked in and found dirty towels and used coffee pods in the room. We had to ask three times over two days to get clean towels and coffee pods. Staff was inconsistent…some were accommodating while others were dismissive. Would not stay here again.
Stayed 6 nights in Aug 2025

6/10 Okay

Steven

Disliked: Staff & service
Sheets and garbage bags in hallway. Disgusting
Stayed 1 night in Aug 2025

10/10 Excellent

Kenneth R.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and excellent staff.
Stayed 2 nights in Jul 2025

6/10 Okay

Jill

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
The room was freezing when we walked in and could not control the ac. Later, the carpeting was wet. The person at the front desk moved us to another room.
Stayed 1 night in Aug 2025

6/10 Okay

Ruth

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Property is in need of spiffing up and deep cleaning, particularly carpets. wall paper peeling around air conditioner, mold present. Dust on lamps and on main ice machine. Open dumpster outside our window. Mold in bottom of room ice container issues with sink stopper. The three issues we submitted to management were promptly addressed. Liked the quiet and proximity to Tanglewood. Overpriced for value.
Stayed 1 night in Aug 2025

10/10 Excellent

Valerie

Liked: Amenities
Dog friendly
Stayed 1 night in Jul 2025

8/10 Good

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated the free coffee and tea all day and night
Stayed 1 night in Jul 2025

8/10 Good

Susannah

Stayed 2 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was exactly what we needed after a busy day. Highly recommend the king suites for families with multiple kids. Accomdated our crew comfortably. Staff could not have been nicer.
Stayed 1 night in Jul 2025

6/10 Okay

Chip, holly springs

Travelled with partner
Liked: Staff & service
We were provided an upgrade when we arrived and that was very appreciated. The room was very spacious and clean. However, when someone filled the room above us it was awful, we could hear every step and movement and were woken up late at night when they came in late in the evening in the am.
Stayed 4 nights in Jul 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, room comfort
The accommodations were clean and well maintained but the furnishings were a little worn.
Stayed 1 night in Jul 2025