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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Sun deck
View from property
Lobby sitting area
Poolside bar
Indoor wedding

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • Place, El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Place, Gran Coyote Golf
    ‪8 min drive‬
  • Place, Tres Rios Ecopark
    ‪9 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.8 out of 10
Excellent
(8 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | Minibar, in-room safe, desk, blackout curtains

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

9.2 out of 10
Wonderful
(126 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe Sea View

8.4 out of 10
Very good
(7 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body wraps, massages or manicures and pedicures at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the helpful staff and the beach
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1694 out of 2754 reviews
Rating 8 - Good. 626 out of 2754 reviews
Rating 6 - Okay. 256 out of 2754 reviews
Rating 4 - Poor. 87 out of 2754 reviews
Rating 2 - Terrible. 91 out of 2754 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Dat Phat

Liked: Cleanliness, amenities
Yes pool was good.
Stayed 5 nights in Oct 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, our stay was good, but there were definitely a few areas that could be improved. Communication at check-in was lacking, esp considering we paid extra to upgrade to Privilege. One of the travel desk reps gave us misinformation about jet skis being available at the hotel. We found them ourselves at the end of the beach. The food was about what you’d expect at an all-inclusive resort — not better or worse than others. That said, we did receive great service from the wait staff throughout our stay. be prepared to tip everyone who serves you; that’s simply how it works at most AI’s in Mexico. The room was nice & clean, but extremely cold & it seemed like the thermostat didn’t do anything to control the temperature. The Privilege upgrade was decent overall. I’m not sure the butler service is worth the extra cost, though the butlers themselves were very kind & helpful. The separate Privilege restaurant & designated seating areas by the pool & beach were a nice touch & added to the experience. One thing I appreciated is that this isn’t a timeshare property, so there was no hassle from anyone trying to sell you something. The nightly entertainment was okay — they cater to a certain crowd w/mostly EDM/techno music. It keeps the energy up but leaves out those who prefer variety. I’ve seen better shows at other resorts. The spa was small but nice. All in all, it wasn’t a bad stay, but with so many great places to choose from in Mexico I’d try somewhere else next time.
Bedroom
Bathroom
Living area
Free bottle of wine and treats at check in with Expedia/privilege
Stayed 5 nights in Oct 2025

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service
Dated
Stayed 4 nights in Oct 2025

10/10 Excellent

Jacquelyn Raquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time getting a massage! It was amazing at their spa! I highly recommend and they have deals! Relaxing and the staff treated us well. I loved Ocean Maya Royale! Definitely amazing for an all inclusive resort for adults! The drinks were delicious and food was delicious. They also offer tour excursions which my husband and I did. Prepare for a tour with water, a charger, a back pack, swimwear, sandals, snacks, and mosquito repellent. Bring mosquito repellent to the resort too. I love the little animals roaming around. They are harmless. All the staff were nice and welcoming. They accept tips in dollars and pesos. The ice cream bar by the pool was nice and they also have a pool bar. If seaweed doesn’t bother you (depends on season, we went in October) then I highly recommend the beach. It’s walkable. The water is neutral and warm temperature. The sand is soft. For our honeymoon, it was such a perfect vacation for our first time outside the USA. We felt safe too!
Lobby
Room
Patio area outside lobby
Pool 1
Stayed 5 nights in Oct 2025

10/10 Excellent

Lynise Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

jinell

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely enjoy this property again!
Stayed 4 nights in Oct 2025

10/10 Excellent

Butch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were clean and well maintained daily. The staff was very helpful and very friendly. The different restaurants and themed nights made the food more even better.
Stayed 6 nights in Oct 2025

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, clean property
Stayed 7 nights in Jul 2025

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, its definitely not the Hyatt Zillara but it is very good. The property is a bit dated, however, it is very well kept and the staff is awesome. The restaurants could use a few more servers. Overall, i rate it 8/10.
Stayed 5 nights in Oct 2025

10/10 Excellent

Tamaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, very friendly staff.
Stayed 11 nights in Oct 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the property is small. The staff keeps me coming back. Kendall, Margarita with the cenote tour, Jorge, Cheeky Baby, Manuel, Eber, Octavio and so many others!
Stayed 7 nights in Oct 2025

8/10 Good

Madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Oct 2025

10/10 Excellent

Nira

Stayed 4 nights in Sep 2025

10/10 Excellent

Alex, East Orange

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. The food was good. The staff is very nice and welcoming. The rooms were nice and big. The pool area and beach is nice. A lot of activities they have to keep you occupied in your stay there. Other great activities you can pay for. All in all great vacation! Would love to go again!
Stayed 4 nights in Oct 2025

6/10 Okay

Paula Jean

Stayed 6 nights in Sep 2025

10/10 Excellent

kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The privalage benefits were outstanding and the staff were all awesome. We spent a week for our honeymoon and it was perfect. Im definitely looking forward to going back again.
Stayed 5 nights in Oct 2025

10/10 Excellent

Golan

Stayed 2 nights in Oct 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 5 nights in Oct 2025

8/10 Good

Maitripal

Stayed 8 nights in Oct 2025

4/10 Poor

Rocky

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall on the lower end of an all inclusive.
Stayed 5 nights in Oct 2025

2/10 Terrible

Jenifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room temperature was good, but the Jacuzzi tub on our porch was filthy and the maintenance of the patio and the yard were not good. The grass was overgrown and so were the bushes.
Stayed 5 nights in Sep 2025

10/10 Excellent

Hector Felipe

Stayed 4 nights in Oct 2025

6/10 Okay

Karen, Little Rock

Travelled with partner
Disliked: Amenities, property conditions & facilities
This property is kept to an “okay” standard. The room was clean but I felt it could be sanitized better and not feel so sticky even after cleaning. The air conditioning was appropriate and kept the room cool. Dining areas were warm for the most part. The food was not up to standard in my opinion. Everything was bland and always seemed picked over at any time. Very disappointing because I chose this resort due to its proximity to the airport and the adults only option. Alcoholic drinks were the usual watered down variety. Wine by the bottle (only) was incredibly expensive and over priced for cheap wine. Restaurants could not be booked unless you are a Privilege member so if you wanted to dine at one of the three options there was always a lengthy wait. If you care about the quality of food make a different selection. This is not a place for flavorful cuisine. Entertainment needs to be improved all around. The staff are nice enough but not overly enthusiastic about the work they do in a tourist-based resort. I will not return nor would I recommend this place. It was just okay!
Main lobby
View of villas
Wildlife
Stairway to main buffet - La Hacienda
Stayed 6 nights in Oct 2025