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Ocean Maya Royale - Adults Only - All Inclusive

5.0 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
Indoor wedding
5 restaurants, breakfast, lunch, dinner served; international cuisine
2 outdoor pools, pool umbrellas
Privilege Romance Suite | Living area | 32-inch LCD TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Parking included
  • Room service
  • Housekeeping

Explore the area

View in a map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪5 min drive‬
  • Tres Rios Ecopark
    ‪7 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

8.4 out of 10
Very good
(5 reviews)
  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Romance Suite

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View | 1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe Sea View

8.0 out of 10
Very good
(6 reviews)
  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

1 bedroom, minibar, in-room safe, desk

Maya Superior Deluxe

9.0 out of 10
Wonderful
(102 reviews)
  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

9.0 out of 10
Wonderful
(8 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite | 1 bedroom, minibar, in-room safe, desk

Privilege Honeymoon Junior Suite

8.6 out of 10
Excellent
(4 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, 2,562 reviews
The price is €172
includes taxes & fees
7 Sept - 8 Sept
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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa. Other services include sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self-parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to body scrubs, facials or manicures and pedicures at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, a gym and a sauna
  • Guests have great things to say about the pool and the location
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square metres) and includes conference space. A fitness centre, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

La Hacienda – This poolside buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
El Charro – This poolside restaurant specialises in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita – Overlooking the ocean, this restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Yookoso – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required. Open daily.
Blue Moon – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorised water sports, land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Theme parties

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

More

  • 2 floors
  • 32 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1512 out of 2475 reviews
Rating 8 - Good. 568 out of 2475 reviews
Rating 6 - Okay. 228 out of 2475 reviews
Rating 4 - Poor. 83 out of 2475 reviews
Rating 2 - Terrible. 84 out of 2475 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca Ann

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The entertainment and staff went above and beyond to make our experience amazing, especially Kenddell— he brought the energy every day and made our group feel so very welcomed and special. We loved our stay!
Stayed 7 nights in May 2025

10/10 Excellent

Juan, Sauk Village

Stayed 4 nights in Jun 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we had an amazing visit. We will definitely be back to this resort next year.
Stayed 4 nights in May 2025

10/10 Excellent

Andrew Wilken

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

James Lee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Let me start by saying this isnt a perfect resort. There were small things involving condition and maintenance. But overall we loved this resort! We didn't do the Privilege option, but we always felt privileged. Never had an issue getting into the specialty restaurants (we went early as walk ins) and we always treated with friendliness and a desire to make sure we had what we needed. In our opinion, the good was great! The grounds were clean and there appeared to be plenty of staff. Our room needed some TLC, but we loved it. HUGE bathroom and shower and the fridge was stocked daily just as we asked it to be. The pool and beach areas were very well kept - though the moss was unfortunately an issue during our trip. We plan to miss the moss if possible and return to this lovely resort again in the future!
Stayed 9 nights in May 2025

4/10 Poor

Chelsea

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool closes too early. Bars close too early
Stayed 5 nights in May 2025

8/10 Good

Teresa

Liked: Staff & service
Stayed 6 nights in May 2025

8/10 Good

Michael John

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed the staff-everyone was great!
Stayed 4 nights in May 2025

8/10 Good

Margaret Susan

Beautiful, yet small resort
Stayed 7 nights in May 2025

10/10 Excellent

MaKala

Liked: Cleanliness
Stayed 7 nights in May 2025

10/10 Excellent

KELLY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort offers a quiet vacation environment. The pool area includes a shallow section suitable for sitting in the water, and there are many pool loungers on the pool ledge. However, it may be challenging to find a pool chair after 10am. The spa is well-maintained, and the staff are both friendly and knowledgeable. Specific staff members, including Alfredo, Gricelda, and Lupe, provided attentive service. Although the staff are very helpful, the smaller size of the resort means that food options are limited. Those with simple eating preferences might find themselves eating the same meals daily. Despite this, the restaurant staff are wonderful and the food quality is good. The buffet provides a variety of options, and the sports bar stands out for its excellent service. The bar features multiple screens showing NHL and NBA playoffs, and the food is delicious. Alfredo, our butler and concierge, greatly enhanced our stay. His meticulous attention to detail and dedication to ensuring all our needs were met was exceptional.
Sunrise
Stayed 10 nights in May 2025

8/10 Good

Brandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean Maya Royale was truly an incredible experience. The hotel met all of our needs, but it was the staff that made the experience unforgettable. Kenddell, our FABULOUS activities instructor came to work each day with so much joy and energy. He made sure to connect with guests on an individual level and, despite the thousands of people he must meet, he remembered my group of friends during our entire stay and made us feel so special. I have never seen an employee get an entire pool to participate in water aerobics, but Kenddell did and it was so so much fun. His professionalism, humor, and dedication to this job was unmatched. He also made us bracelets to remember him by, accompanied us to Coco Bongo and ensured our safe return back to the resort, and still performed all of his duties with ease. He truly is a gem that makes Ocean Maya what it is. Margarita was also wonderful and helped us plan a beautiful catamaran excursion. She was always a friendly face around the resort and greeted us on a daily basis. We will never forget her spirit and kindness. Oscar, the Coco Bongo coordinator, was so funny, helpful, and considerate. He kept us laughing on a daily basis and made sure we had the best time on our night out. I cannot speak highly enough about the staff of this hotel, they are all truly incredible human beings. As for the hotel itself, the property was clean and pleasant. My only complaint was the food!
Stayed 5 nights in May 2025

10/10 Excellent

Attah

Stayed 4 nights in May 2025

8/10 Good

FRANCISCO

Stayed 5 nights in Apr 2025

8/10 Good

Victor, Jackson Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful but the beaches with zargazo and the smell of it was very disappointed.
Stayed 5 nights in May 2025

8/10 Good

Liz

Liked: Cleanliness
Stayed 4 nights in May 2025

10/10 Excellent

Samuel

Stayed 6 nights in May 2025

10/10 Excellent

Relyncia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was welcoming and so helpful! Everything we needed was on the resort. They had transportation options to travel off the resort too. They offered a great variety of food options. Everything was great!
Stayed 4 nights in May 2025

10/10 Excellent

Kasandra Lee Marchildon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was amazing!
Stayed 7 nights in May 2025

8/10 Good

Megan Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort and room was very clean and activities staff always made for an enjoyable day. Food was very good as well. The only negative was that my brother’s toilet constantly had issues even though they didn’t put down any paper as instructed. I strongly suggest that during check-in, customer service people make clients aware that toilet paper is not to be placed in the toilets as we have never stayed in a Mexican all inclusive where that was an issue - and we have stayed at several over the years. We have experienced it in other countries, but not Mexico.
Stayed 6 nights in May 2025

8/10 Good

JEANNETTE

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
The whole reservation system for restaurants needs to done better
Stayed 5 nights in May 2025

10/10 Excellent

Cherith Brooke

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly loved my experience here. Staff was great. I was confused on our package we had. Staff said we were the privileged status but it turned out we really weren’t once we tried to enter certain areas at the resort. But overall, a wonderful time and experience
Stayed 3 nights in May 2025

6/10 Okay

Michael D

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2025

8/10 Good

Cynthia

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The staff is amazing! Loved the engagement team and their energy. The event programming is diverse and entertaining --from live music to foam parties. The food is also good and they have a diverse menu. It's a pretty location on a mostly private beach area. The cons -- 1) there is no onsite club or nightime hangout place to dance. You need to go out to Playa del Carmen for that. 2) unfortunately the amount of sargassum (seaweed) made it impossible to enjoy the beach. The fishy rotten smell is noticeable. I know this is something out of the hotel's control, and I saw the efforts to clean and keep it under control. However, I would have liked to know the state of it prior to booking. The hotel also makes you sign a waiver about the seaweed.
Stayed 6 nights in May 2025

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 4 nights in May 2025