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Terrasse Hotel Playa del Carmen

3.5 star property

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Photo gallery for Terrasse Hotel Playa del Carmen

Rooftop terrace
Reception
Outdoor pool, pool loungers
Deluxe Double Room, 2 Double Beds | View from room
Rooftop terrace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Avenida 10 entre calle 56 y 58, Playa del Carmen, QROO, 77710
  • Place, Mamitas Beach
    ‪8 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪11 min walk‬
  • Place, Punta Esmeralda Beach
    ‪7 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪95 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | View from room

Deluxe Double Room, 2 Double Beds

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room, 1 Queen Bed

Deluxe Double Room, 1 Queen Bed | View from room

Deluxe Double Room, 1 Queen Bed

8.6 out of 10
Excellent
(9 reviews)
  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | View from room

Deluxe Double Room, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Double Room, 2 Double Beds

View from room

Premium Double Room, 2 Double Beds

  • 22 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Double Room, 1 King Bed

Premium Double Room, 1 King Bed | Premium bedding, down duvets, minibar, in-room safe

Premium Double Room, 1 King Bed

7.4 out of 10
Good
(3 reviews)
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Terrasse Hotel Playa del Carmen

Art Deco hotel with rooftop terrace and spa services
This hotel features an outdoor pool, a rooftop terrace and coffee/tea in a common area. WiFi in public areas is free. Additionally, spa services, a microwave in a common area and a 24-hour front desk are on-site. Change of towels is available on request
Terrasse Hotel Playa del Carmen offers 22 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. 55-inch Smart televisions come with digital channels and Netflix.

Bathrooms include a shower and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.
Our customers tell us that they can't get enough of the helpful staff at Terrasse Hotel Playa del Carmen. During your stay, you'll be within walking distance of Playa 88. Enjoy features like free WiFi in public areas, plus an outdoor pool and a rooftop terrace.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Take a swim in the outdoor pool
  • Amenities include a front desk safe, multilingual staff and a lift
  • Just a 3-minute drive from Playa 88 and a few minutes from Punta Esmeralda Beach
  • Airport shuttle service available for a fee
As a guest of Terrasse Hotel Playa del Carmen, you'll find an outdoor pool, a rooftop terrace, and spa services. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, tour/ticket assistance, and coffee/tea in common area are also featured at Terrasse Hotel Playa del Carmen. A complete renovation of Terrasse Hotel Playa del Carmen was completed in December 2020.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen hotel.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Coffee and tea in common areas

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in public areas
  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift

More

  • 1 building
  • 6 floors
  • Art Deco architecture
  • Communal living room
  • Designated smoking areas
  • Renovated entire property - December 2020

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Terrasse Hotel Playa del Carmen

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2500 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Terrasse Hotel Playa del Carmen offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Terrasse Hotel Spa
Terrasse Del Carmen Del Carmen
Terrasse Hotel Playa del Carmen Hotel
Terrasse Hotel Playa del Carmen Playa del Carmen
Terrasse Hotel Playa del Carmen Hotel Playa del Carmen

Terrasse Hotel Playa del Carmen Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 107 out of 180 reviews
Rating 8 - Good. 44 out of 180 reviews
Rating 6 - Okay. 16 out of 180 reviews
Rating 4 - Poor. 7 out of 180 reviews
Rating 2 - Terrible. 6 out of 180 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff always g Very personable, cleansing staff pleasant. Rooms fair priced.
Stayed 1 night in Sep 2025

8/10 Good

Tyler

Stayed 1 night in Sep 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio fue muy bueno, la habitación igual a las fotos y muy a gusto. Todo muy limpio y tranquilo. 5⭐️
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, very attentive if we needed anything. Beds were a little hard and pillows could use a refresh. Very close to the best beach in Playa Del Carmen so we appreciated that. Overall it's a wonderful small hotel that's a little out of the way to enjoy the 5th Avenue experience but if you don't mind a stroll its well worth staying at, and you can't beat the price.
Stayed 9 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Mirla works at the front desk. My 3rd day she efficiently moved my room to the back and stored my luggage for when I returned. I found the dogs barking a little annoying, where some people may not even notice. Mirla also helped me with the bike rental at the hotel. Thank you for excellent service.
Stayed 4 nights in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely!!Not far from the restaurants and the beach.
Stayed 5 nights in Feb 2025

10/10 Excellent

Gary

Stayed 1 night in Mar 2025

10/10 Excellent

Carol

Stayed 13 nights in Feb 2025

10/10 Excellent

jehuel

Stayed 1 night in Feb 2025

10/10 Excellent

mitchell

Great staff, nice quiet hotel.
Stayed 7 nights in Jan 2025

6/10 Okay

Robin

The rooms are small and the bed is not comfortable. It’s very basic.
Stayed 3 nights in Jan 2025

4/10 Poor

Timothy M, Scottsdale

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shout out to the morning staffer - she was the best thing about staying at this hotel, hands-down. Very helpful, friendly, informative, and just genuinely sweet soul. The noise around the property was tough. Dogs barking all day & night. The pictures must have been taken years ago. The room was run down, water leaking from faucet, visible mold in the bathroom and on the ceiling. Ants were all over the bathroom and other dead bugs. The safe beeped on-stop and although this was reported no remedy was provided - I had to stuff wet towels on it to drown out the noise. The patio furniture was not cleaned the entire stay. The pool had dead flies, bees, and other insects floating in it daily, never skimmed. The location was close to several restaurants within walking distance. The beach was a 30-minute walk or 10-minute cab ride. The elevator was slow and sketch. The website showed an on-site restaurant but apparently it had been closed for months. The room smelled of mildew.
Stayed 12 nights in Jan 2025

2/10 Terrible

Daniel

Disliked: Cleanliness, amenities, property conditions & facilities
La Terrasse Hotel, Playa del Carmen – A Filthy Scam This so-called 4-star hotel is a complete joke—I refused to stay after seeing the disgusting conditions. Rooms: Beyond Unsanitary • Pubic hair on the bed sheets—clearly unwashed. • Bodily fluids on the sink—absolutely revolting. • Moldy, musty bathroom & dust everywhere—zero cleanliness standards. • Second room was just as filthy—this wasn’t a one-time mistake. Rooftop Pool: A Slimy Disaster • Walls stained brown with dirt—clearly uncleaned for ages. • Pool water was murky and slimy—completely unusable. • Looked abandoned and nothing like the photos. Polite But Powerless Staff The staff were nice but helpless—they knew how bad it was but couldn’t do anything. No refund, no solution—just fake apologies. Final Verdict: AVOID AT ALL COSTS. This is not a 4-star hotel—it’s a dirty, deceptive mess. The false advertising is a scam, and they just take your money with no intention of delivering a quality stay. Do yourself a favor and book elsewhere.
Stayed 5 nights in Jan 2025

10/10 Excellent

Connor, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, very pleased with the hotel. excellent value for the price. I would highly recommend this to anyone looking for a nice hotel at a reasonable price. 5 stars.
Stayed 2 nights in Jan 2025

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was place was great, not far from 5th Avenue. Staff were super nice and attentive/helpful. Location was great and felt safe. In front of a Sunday market so it was wholesome to see them prep their stands. Nice spot for our tour guides to find and pick us up. Overall, the stay was excellent! Will visit again soon!
Stayed 3 nights in Dec 2024

10/10 Excellent

Kaiwen

Liked: Cleanliness, property conditions & facilities
Great place!
Stayed 1 night in Nov 2024

8/10 Good

Luis Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities

Pésimo

Fue la peor experiencia, muchísimo ruido de las personas que limpiaban la habitación desde antes de las 8 am en los pisos de arriba, se escuchaba como arrastraban todo, barrían, me cambiaron de habitación y lo mismo en la terraza, el internet pésimo, agua fría para bañarse, la plancha horrible no sirve, el aire acondicionado tampoco, cero puedes descansar
Stayed 2 nights in Oct 2024

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel Terrasse is a hip little hotel off the beaten path of Playa del Carmen. It looked and felt like new construction and is surrounded by construction zones. While close to 5th Avenue, it's not the bustling tourist district at all (give it 5 years) so restaurant and shopping choices are limited. The neighborhood feels very much like one in transition. The beach is several blocks away (it appeared much closer on maps). At the hotel, the staff were very nice, but there were several problems with our rooms - leaking AC, doors that wouldn't lock, staff break (smoking) room next door, grim views. We ended up leaving after one night as they were unable to fulfil our reservation for two rooms fit for stay.

6/10 Okay

Paula

Travelled with partner
Liked: Cleanliness
It was all ok except for the noise that kept us up all night from the street outside. A dog barked all night!!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and felt safe. The bed needs to be replaced because it dips on both sides of it. I had to sleep in the middle to avoid the dips. Everything else was good
Stayed 5 nights in Mar 2024

6/10 Okay

Scott

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Feb 2024

10/10 Excellent

araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff, clean hotel, will definitely stay there again!
Stayed 7 nights in Feb 2024

6/10 Okay

Mohammed

Stayed 6 nights in Feb 2024