6/10 Okay
JOYCE
2 Sept 2025
We got a message from the desk attendant at about 9 pm saying they would pre-register us. When we arrived at 10:30 pm the office was closed and we couldn’t get our room key. Apparently the office closed at 10:00 pm. We were not notified ahead of time that we needed to check in prior to 10 pm. There was a night bell to ring, but no one responded. We called the phone number from the earlier message and got no response. We continued trying to get a response until 11:00 and finally left. A few minutes after we left, the desk attendant returned our call and met us in the office to get us the key. We were then told we were lucky they didn’t give our room to someone else. Very poor communication!
JOYCE
Stayed 1 night in Aug 2025























