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Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

3.0 star property

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Photo gallery for Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Exterior
Exterior
Property amenity
Property amenity
Bar (on property)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Housekeeping
  • Bar

Explore the area

View in a map
800 Jefferson Rd, Rochester, NY, 14623
  • Place, Monroe Community College
    ‪14 min walk‬
  • Place, Marketplace Mall
    ‪15 min walk‬
  • Place, Tim Hortons Iceplex
    ‪3 min drive‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Accessible (Communications)

7.8 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible (Mobility, Accessible Tub)

8.2 out of 10
Very good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

8.6 out of 10
Excellent
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.2 out of 10
Very good
(40 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(43 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Wet Bar)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed with Sofa bed (Wet Bar)

7.4 out of 10
Good
(13 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room

  • Sleeps 2
  • 1 Single Bed

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Exterior
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4.5 out of 5, Wonderful, 1,006 reviews
The price is €86
includes taxes & fees
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About this property

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

Hotel in Rochester with fitness centre and 24-hour front desk
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers 120 air-conditioned accommodations with coffee/tea makers and a hairdryer. 37-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Rochester hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests aged under 18 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Hotel & Suites Rochester - Marketplace by IHG. During your stay, you'll be within walking distance of Marketplace Mall. Features include free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi and wired Internet
  • Free self-parking and Motorhome/coach/lorry parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from University of Rochester and 8 minutes from Rochester Institute of Technology
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 4300 square feet (399 square metres) and includes conference space. The business-friendly Holiday Inn Hotel & Suites Rochester - Marketplace by IHG also features coffee/tea in common area, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.

This 3-star Rochester hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 9:30 AM.
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/lorry parking on site

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 9:30 AM for a fee
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 4,300 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift (122 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250.00 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Pool use is for registered hotel guests only.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Marketplace
Holiday Inn Hotel Rochester
Holiday Inn Hotel Rochester Marketplace
Holiday Inn Marketplace
Holiday Inn Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace
Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel
"Holiday Inn Hotel Suites Rochester Marketplace an IHG Hotel"
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Hotel

Reviews

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 430 out of 1002 reviews
Rating 8 - Good. 293 out of 1002 reviews
Rating 6 - Okay. 145 out of 1002 reviews
Rating 4 - Poor. 66 out of 1002 reviews
Rating 2 - Terrible. 68 out of 1002 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always stay here when we drop off or pick up our son for college. The rooms are always clean and hotel itself is very spacious. Continental breakfast is complimentary when we're here. Not sure about other times of year. The area is walkable to many restaurants and stores.
Stayed 1 night in Aug 2025

6/10 Okay

Russell

Stayed 1 night in Aug 2025

6/10 Okay

Olivia

Travelled with family
Disliked: Staff & service

Holding $100 for up to 30 days.

The front desk wasn't all that helpful and also the $100 that they hold for up to 30 days, what I was told at the front desk, was concerning when you are on a trip. I have never had that experience. They usually take the credit card in case of incidentals but no one has held it up to 30 days.
Stayed 1 night in Aug 2025

10/10 Excellent

Flora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable!

Most comfortable pillows ever
Stayed 1 night in Aug 2025

2/10 Terrible

Kirsty

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

8/10 Good

Chelyssa

Liked: Cleanliness, amenities, property conditions & facilities
The property had its pros and cons. Pros: its not far from shopping or restaurants. Its right off a major highway so you have plenty of restaurants and coffee shops to choose from. Wegmans and walmart are about a 5-7 min drive away, while Costco is more of a 10-15 min drive. RIT is a 10 minute ride while U of R is more 15. There is a 5 minute ride either way to the highway and about 10 minute drive to the NYS thruway enterance. The place was overall clean when I got in. People seemed to be chilling all. Overall, for a pregnant mom traveling alone, I felt safe. Room comes with a microwave and a microfridge. There is a chair to relax and one to work. They have guest laundry on-site along with a pool, an elevator and a separate room off the lobby for breakfast. Even with me being near a keyholder entrance and exit, it was pretty quiet. Cons: my fridge worked well overall. My drinks stayed cold but it was broken in a few spot at the top. One of me bedside lamps didn't work, which was fine for me, I just stayed on the other side of the bed but if you are traveling as couple of family, its something to look out for. Breakfast was hit or miss. I booked through expedia, so breakfast was free for me but as an IHG member, they have a notice saying IHG members pay $12 and non members pay $13. Breakfast was hit and miss. I came down at 9am on sat and sun. Sat was good, sun was sparce for food. Its hard to find staff. I would wait 5-7 minutes for someone in the front
Stayed 2 nights in Aug 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed was so comfortable
Stayed 1 night in Aug 2025

2/10 Terrible

Prabudhya Roy

Stayed 2 nights in Aug 2025

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

8/10 Good

Rebekah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was fine. Our room was an "older style" room. There were some items that coule use a face-lift. Bathroom soap dispenser looked as if it was just used and not cleaned. Breakfast was not bad for the price.
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Annie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Environment
Stayed 1 night in Aug 2025

6/10 Okay

SYAM

Travelled with partner
Bed was terrible. Rooms & hall ways kind of dark appearance with all the wall papers and dark carpets. Not pleasant looking.
Stayed 1 night in Jul 2025

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon entering the room we found the rug soaking wet. Tried calling front desk but phone was not working. Walked to front desk and was told we could check out and that was our only option. Wallpaper on walls peeling. Very unhappy.
Stayed 1 night in Aug 2025

10/10 Excellent

Damone

Stayed 1 night in Aug 2025

2/10 Terrible

Karthik

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was overbooked and had to search for new hotel 11 in the night
Stayed 1 night in Aug 2025

8/10 Good

loni

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was rude about breakfast
Stayed 1 night in Jul 2025

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
The lighting is so dark. Hallways were dirty. This place could definitely use some upgrades. I usually stay at the hotel across the street but decided to give this place a try. I’ll go back to my old place. It’s the same price.
Stayed 1 night in Jul 2025

10/10 Excellent

MAHALA

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, Friendly Staff, The building was so clean, pool area was amazing, free cookies, great breakfast ( they need a waffle maker 👨‍🍳). Great location that’s near all.
Stayed 1 night in Aug 2025

8/10 Good

LIZANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Very satisfied
Stayed 1 night in Aug 2025

8/10 Good

Jacob

Liked: Amenities
Nice location for shops
Stayed 1 night in Jul 2025

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed Rochester property very much
Stayed 1 night in Jul 2025

10/10 Excellent

Edgar

Travelled with family
Stayed 1 night in Jul 2025

10/10 Excellent

Elasia

Stayed 1 night in Jul 2025