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Hyatt Regency Rochester

3.5 star property

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Photo gallery for Hyatt Regency Rochester

Exterior
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe
Bar (on property)
Front of property – evening/night
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Reviews

7.4 out of 10
Good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
125 East Main Street, Rochester, NY, 14604
  • Place, Rochester Riverside Convention Center
    ‪2 min walk‬
  • Place, Blue Cross Arena
    ‪6 min walk‬
  • Place, Strong
    ‪8 min walk‬
  • Airport, Rochester, NY (ROC-Greater Rochester Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (High Floor)

7.4 out of 10
Good
(6 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

7.4 out of 10
Good
(19 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View

7.6 out of 10
Good
(12 reviews)
  • River view
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Skyline)

Suite, 1 King Bed (Skyline) | Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Suite, 1 King Bed (Skyline)

  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (High Floor)

8.0 out of 10
Very good
(4 reviews)
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

7.8 out of 10
Good
(60 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (High Floor)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (High Floor)

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View

7.0 out of 10
Good
(9 reviews)
  • River view
  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

King Room with ADA Shower

  • Sleeps 4

Superior Suite

  • Sleeps 4

Two Queen Room High Floor

  • Sleeps 4

Two Queen Room with River View

  • Sleeps 4

Two Queen Room

  • Sleeps 4

King Room

  • Sleeps 4

King Room with River View

  • Sleeps 4

King Room High Floor

  • Sleeps 2

King Room with River View High Floor

  • Sleeps 4

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Lobby
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4.1 out of 5, Very good, 861 reviews
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About this property

Hyatt Regency Rochester

Hotel connected to the convention centre in Rochester with a restaurant
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hyatt Regency Rochester offers 341 accommodations with a safe and free newspapers. Pillowtop beds feature down duvets. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Rooms have partially open bathrooms. Bathrooms include a shower, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hyatt Regency Rochester. During your stay, you'll be connected to the convention centre and just a quick walk from Strong. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy American cuisine while dining at CORSO ~ Italian Casual
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Rochester Riverside Convention Center and 7 minutes on foot from Blue Cross Arena
  • Dogs welcome for a fee (restrictions apply)
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and meeting rooms.

WiFi is free in public spaces. A fitness centre, a terrace, and a vending machine are also featured at the business-friendly Hyatt Regency Rochester. Parking is available for a fee.

This 3.5-star Rochester hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11 AM.
CORSO ~ Italian Casual – This restaurant specialises in American cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar. Happy hour is offered.
CORSO ~ Bar – On-site bar. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered parking on site (USD 16 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11 AM on weekends; USD 10 to 22 for adults and USD 9 to 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • CORSO ~ Bar
  • CORSO ~ Italian Casual

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (183 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (92 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 25 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 60 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 22 for adults and USD 9 to 15 for children
  • Covered self-parking fee: USD 16 per day (in/out privileges)
  • Pet fee: USD 60 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hyatt Regency Hotel Rochester
Hyatt Regency Rochester
Hyatt Rochester
Rochester Hyatt
Rochester Hyatt Regency
Hyatt Regency Rochester Hotel Rochester
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Hotel
Hyatt Regency Rochester Rochester
Hyatt Regency Rochester Hotel Rochester

Hyatt Regency Rochester Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 394 out of 1000 reviews
Rating 8 - Good. 213 out of 1000 reviews
Rating 6 - Okay. 174 out of 1000 reviews
Rating 4 - Poor. 115 out of 1000 reviews
Rating 2 - Terrible. 104 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Very clean room and friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Nov 2025

10/10 Excellent

Tuyisenge, Albuquerque

Stayed 2 nights in Oct 2025

10/10 Excellent

Damariely morales

Liked: Cleanliness, staff & service, property conditions & facilities
Cleanļ lip
Stayed 2 nights in Oct 2025

2/10 Terrible

jeffrey, New York

Disliked: Staff & service
the property had absolutely no service. Nobody helped with luggage. Luggage elevator was broken. I had to get the luggage cart, take two elevators, load up the cart and take two elevators back. Restaurant service was terrible. Do not stay.
Stayed 1 night in Oct 2025

10/10 Excellent

jeremy david

Stayed 1 night in Oct 2025

8/10 Good

Alicia

Travelled with family
Disliked: Staff & service

Great hotel, needs to be 'greener'

Room was great. Need to be more environmentally friendly.
Stayed 2 nights in Oct 2025

2/10 Terrible

MUTHUSAMY, Jonesboro

Stayed 3 nights in Sep 2025

6/10 Okay

Michael

Travelled with family
Lobby is very nice including bar and restaurant. Rooms are a bit dated, specifically: Dirty tub drain, AC was uncontrollable, dark/poor lighting in room and corridors, elevator area. Door passkey would not work from Garage entry. Hotel overbooked, initially given single king over two queens which were booked for 4 people. Checked in at 11:30pm, five deep at the check-in counter and only one staff member who was stressed with a phone ringing off the hook, very slow check-in. Probably would not stay again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Stayed 1 night in Oct 2025

2/10 Terrible

Lorraine

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Front desk staff was the worse, was not told about breakfast and I booked 2 queen beds and when I arrived I was told only a king bed was available. Terrible service!
Stayed 2 nights in Sep 2025

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It feels and looks like an un kept property. Carpeting in the hallways is dirty and needs replacement. It makes the hallways smell bad. The bed is ultra soft; awful to sleep. Although the room did not have carpeting, it smelled old and musty. Not with the money.
Stayed 3 nights in Oct 2025

6/10 Okay

Timothy

Disliked: Cleanliness, room comfort
The rooms were far from clean and the beds were not conferrable and the pillows were flat. The towels were rough and scratchy not very soft at all. The room had a sticky feel far from clean for the price.
Stayed 2 nights in Oct 2025

8/10 Good

LISA, Niagara Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Parking ramp is somewhat of an obstacle course but you feel safe and secure. Hotel lobby and room was very clean. Breakfast had some issues like rotting bananas. The fruit for yogurt was just about empty. The French toast sticks were hard as a rock. Staff was very nice and accommodating.
Stayed 1 night in Oct 2025

10/10 Excellent

Deana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was vry clean, the lobby was nice an always smelled good only thing i wish they had a microwave in the room. I loved how you had to have a code to get in and out of garage with made things safer
Stayed 2 nights in Oct 2025

2/10 Terrible

Brendan

Disliked: Cleanliness, property conditions & facilities
Room bathroom had a toilet issue where water was leaking into bathroom floor. Hotel was unable to move me into another room
Stayed 2 nights in Oct 2025

10/10 Excellent

Penny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check in to check out, it was perfect. We had tickets to the Arena, and getting to the hotel and getting to the venue was easy. All good.
Stayed 1 night in Oct 2025

10/10 Excellent

Regan

Stayed 1 night in Oct 2025

6/10 Okay

Eric

Liked: Staff & service
The hotel was just ok. We were looking forward to using the pool but turned out to be freezing and the hot tub doesn’t work as it’s boarded up. The pool area wasn’t very clean either. We asked for more soaps etc for the room and no one ever came with them. In general the stay was fine I suppose I just was hoping for more from a Hyatt.
Stayed 2 nights in Oct 2025

2/10 Terrible

Carol

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter staff had attitude made service. I spoke no English second bed was requested took over a day to get showered. Didn’t work completely safe did not work. Refrigerator was frozen over. No privacy tag to hang on door made entered room made bed even with all of our stuff there but did not return the next day to try it again overall dissatisfied with this facility will not return 100%. It will not recommend this property to anyone.
Stayed 3 nights in Oct 2025

8/10 Good

Mandy

Stayed 2 nights in Oct 2025

6/10 Okay

YoungHee, Long Island City

Travelled with family
Disliked: Staff & service, amenities
The elevator was broken and they didn’t provide any alternative solution. Just said they are working on it. Also staff were unfriendly. They were chatting themselves while I was trying to check in and I couldn’t hear what the other staff was saying.
Stayed 2 nights in Oct 2025

4/10 Poor

Angela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointing Front Desk and Security Experience – Not What I Expected from a Hyatt I recently stayed at the Hyatt Regency in Rochester, NY, and unfortunately, my experience was not what I expected from a brand with Hyatt’s reputation. From the moment we arrived, the front desk staff set the wrong tone. They didn’t have my room ready at the check in time as promised by 3pm I didn’t get into a room until 9 O’clock pm the day of my check in.They were not welcoming, seemed disinterested, and came across as rude — not the kind of first impression anyone wants when checking in. Equally disappointing was the security staff, who were unfriendly and unapproachable, which made us feel uncomfortable during our stay. That said, I want to acknowledge the housekeeping team, who were excellent — our room was spotless and they stayed on top of everything throughout our stay. Also, kudos to the bar staff and the morning restaurant crew — they were kind, attentive, and genuinely welcoming, which was a refreshing contrast to the front desk experience. Overall, the service was hit or miss. While some teams clearly take pride in their work, others made the stay feel less than hospitable. Until the front desk and security staff improve their professionalism and attitude, I would think twice before booking here again.
Stayed 4 nights in Sep 2025

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The elevators were mostly not working during our stay, but the staff kindly supported the line using the Service Elevator, - unexpected but effective.
Stayed 1 night in Oct 2025

4/10 Poor

Jeff

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Th
Stayed 1 night in Oct 2025