Great staff. Always there to help. Complementary breakfast was nice. Loved the fruit and yogurts. Would of been nice to have a few more pastry options. There were hotel facilities listed on our booking but not actually available, like the microwave and drinks machine. We saw the space where they should of been next to the ice machine. So don't know what happened there. The hotel was really nice, a little disappointed with the size of the room but the room was nice. The lights are on a dimmer switch but no matter how bright or dim they were always flickering. And out air conditioning unit decided to leak and give us an indoor shower randomly one evening. But other than this no issues at all. Like I said Staff are great, hotel is a good unit to base yourself while visits San Francisco. 10/15min walk away from city centre and location transport links all around. Buses, BART, Muni. All easy to get to from Civic Centre. The neighbourhood that the hotel is located in, is the poorest in SF and there is alot of homeless around, on the same block as the hotel there is a community centre l, which is why the homeless are near by. 90% of them are harmless, leave you to your day. Just walk past and carry on. But there are a few we had odd interactions with. I personally didn't feel comfortable coming back to the hotel after dark. But that's just the Tenderloin Area unfortunately. Not the hotels fault at all. Felt 100% safe and secure in the hotel.