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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast
Lobby
Reception
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Ghirardelli Square
    ‪13 min walk‬
  • Lombard Street
    ‪16 min walk‬
  • Presidio of San Francisco
    ‪16 min walk‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.2 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 12 minutes by foot from Fort Mason and a 2-minute drive from Presidio of San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 151 out of 452 reviews
Rating 8 - Good. 150 out of 452 reviews
Rating 6 - Okay. 79 out of 452 reviews
Rating 4 - Poor. 48 out of 452 reviews
Rating 2 - Terrible. 24 out of 452 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was nice. Very friendly and helpful staff
Stayed 2 nights in Jun 2025

4/10 Poor

Rita

Travelled with family
Disliked: Property conditions & facilities
It was awful people drunk yelling screaming waking me at before 2 and after 3 in the morning could not get back to sleep. Also, others were complaining we were on the side of the obnoxious people.
Stayed 1 night in Jun 2025

4/10 Poor

ISRAEL

Liked: Cleanliness
Disliked: Staff & service
Lo bueno: Lugar viejo pero en buenas condiciones, cama cómoda y en general buena limpieza. Lo malo: es muy ruidoso y todo se escucha, en la reserva mencionan que el estacionamiento es gratuito pero en cuanto llegamos nos cobraron 25 usd la noche por dejarnos estacionar y la ultima noche otro huésped estacionó mal su auto por lo no pudimos estacionar el nuestro, la solución que nos dieron fue que les dejáramos nuestras llaves del auto y que lo estacionáramos en el “pasillo”, grave error porque le dieron un golpe y no nos avisaron, una lástima que los empleados dañen así la imagen del hotel, no regresaría jamás a hospedarme de nuevo.
Stayed 3 nights in Jun 2025

10/10 Excellent

junior

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great area and nice hotel for price.
Stayed 1 night in May 2025

8/10 Good

ming ching

Stayed 6 nights in May 2025

8/10 Good

Jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
This property had no elevator and I was in crutches, but staff was very helpful in helping me with my luggage and bringing to my room. Only complaint, ice machine on 2nd floor, and when asked for late check out, only 30 min more. Other than that, great area and really nice and helpful workers.
Stayed 2 nights in May 2025

4/10 Poor

Kayla

Stayed 1 night in Jun 2025

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2025

2/10 Terrible

Kenna

The quality of the room did not reflect the listing. No parking available upon arrival. Large groups of loud guests coming in and out of many rooms. Ended up immediately booking a different hotel.
Stayed 2 nights in May 2025

2/10 Terrible

FANG YU-MING

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Henrik Jan

Stayed 5 nights in May 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is not to bad, good price, basic breakfast oatmeal, cereal, coffee, juice from a machine, yogurt, but you can make your own waffles mmm. delicious; some drawbacks is a small parking spaces and no elevator but in general it’s nice
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Stayed 1 night in May 2025

8/10 Good

Manoj

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay, good location, basic breakfast and free parking
Stayed 4 nights in May 2025

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2025

6/10 Okay

Julie

Location was pretty good for exploring the wharf area and Golden Gate Bridge area. One of the reasons we picked this hotel is because of the continental breakfast. However, the breakfast had very limited options. My son can't eat dairy, and the ONLY non-dairy option was oatmeal packets, which he doesn't like. (they also had two types of cereal, but no non-dairy milk, waffles, coffee, orange and apple juice, apples, yogurt - no non-dairy options). Even toast or bagels (which I feel like is pretty standard) would've been great. So I ended up having to find breakfast for us anyway. Our first day there we came back around 9pm and our key cards for our room weren't working. When we went to get help, the front desk person wasn't at the office (there was a sign on the locked door saying "back in 10 minutes). We waited for over 20 minutes on the sidewalk in the cold, my son incredibly tired. The person did finally come back and we were able to get into our room, but not the best experience. The refrigerator froze our food. There was no cold water in the sink, only scalding hot water. We had to wash our hands in the tub. We let them know these things - hopefully they get them fixed before the next people use that room! I guess you get what you pay for.
Stayed 4 nights in May 2025

4/10 Poor

Marike

Travelled with group
Liked: Cleanliness
Very noisy, and the front desk staff were not very welcoming/accommodating
Stayed 1 night in May 2025

10/10 Excellent

Amber Kathleen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great stay
Stayed 10 nights in May 2025

4/10 Poor

Ma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
It was too noisy and I reserved this hotel because it offered parking and when I arrived they said that it was limited, that I had to get my own parking.
Stayed 1 night in May 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel bathrooms are new. Rooms were recently painted. Room was very clean. The parking is free, Location in Marina District is good. Hotel is OK.
Stayed 4 nights in May 2025

6/10 Okay

Marianne

The room was clean but the management could have invested in a new shower mat. Everything was no frills for sure but since I only slept there while I visited San Francisco, it was adequate.
Stayed 3 nights in May 2025

6/10 Okay

Sarah

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

6/10 Okay

Suzanne, Barrigada

Liked: Cleanliness, property conditions & facilities
Breakfast area was small and cramped. Located in lobby.
Stayed 1 night in May 2025

4/10 Poor

Samantha

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room looked like the property managers tried to update it but did a poor job. The bathroom shower curtain look like it had been nailed down several times.
Stayed 1 night in May 2025