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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Room service
  • Housekeeping

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Chestnut Street
    ‪3 min walk‬
  • Place, Fort Mason
    ‪11 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪26 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(17 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

Accessible-1 Queen, Mobility Accessible, Communication Assistance, Roll in Shower, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Accessible-1 Double, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 2
  • Free Wi-Fi

Suite-1 King Bed, Non-Smoking, Sofabed, Fireplace, Microwave and Refrigerator, Walk in Shower

  • Sleeps 4
  • Free Wi-Fi

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About this property

SureStay by Best Western San Francisco Marina District

Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 11 minutes by foot from Fort Mason and a 2-minute drive from Lombard Street
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium cable/satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

SureStay by Best Western San Francisco Marina District Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 242 out of 654 reviews
Rating 8 - Good. 194 out of 654 reviews
Rating 6 - Okay. 113 out of 654 reviews
Rating 4 - Poor. 69 out of 654 reviews
Rating 2 - Terrible. 36 out of 654 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Catherine

Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable room, good location
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

jeff

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms,helpful friendly staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Irlanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, limited parking available, walking distance to restaurants and convenience stores
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Safe area to walk day and night. Clean room close to all kinds of shops and restaurants/bars. Staff very friendly.
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Jaswinder

Liked: Amenities, property conditions & facilities
Rooms are okay, parking only for 10/12 cars , staff is good, the breakfast has very limited space.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brianna

Liked: Cleanliness, staff & service
The staff was very helpful and kind. Breakfast was simple but so yummy.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Anil

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, good amenities, great staff
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Chantal

Liked: Cleanliness, staff & service, amenities
This hotel was a great find in San Francisco. It was clean, very helpful staff, comfortable bed, close to restaurants and UCSF. We will stay there again on our next trip to SF.
Stayed 1 night in Dec 2025
Verified

8/10 Good

Anil

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Pooja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was small, but a nice spot for a weekend trip!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lombard street is convenient to go anywhere in the city. The hotel is a very good value for the price.
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Jacob

Disliked: Amenities
Horrible breakfast options, hotel does the job though in terms of stay
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Javon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible, needed a refund because didn’t feel comfortable at all at this hotel. Left the same night I checked in.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

LaTasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast menu included, fresh Waffles, danishes, nutrition bars, variety of yogurt flavors and oatmeal, cereal ,fruit and 24hrs fresh coffee& tea.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Manyu

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, great staff!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Parvana

Liked: Cleanliness, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

love

Liked: Cleanliness, amenities, property conditions & facilities
Clean room .. safe parking
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Muhammad Akmal Bin Mohd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

LY

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff friendly
Stayed 1 night in Nov 2025
Verified

8/10 Good

ANDRES

Liked: Staff & service
We had a problem with the bathroom door locked and somebody from the hotel came to rescue my sister. Good location to walk to Fisherman wharf and Pier 36. Good dining options. Breakfast was ok
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Victoria

Liked: Staff & service, amenities
Disliked: Cleanliness
The floor in the room hadn’t been swept and we kept getting dust and dirt in the sheets.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Sarah

The staff here are great! Super convenient location, it’s really nice to have parking for free, and the rooms are great for what you need to relax at night after visiting the city. The prices are also decent. Overall, it’s great. I’ll be staying here again next time I’m in town!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

jaime

Liked: Cleanliness, staff & service, amenities
great room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities
Great location. Clean rooms. Friendly staff.
Stayed 2 nights in Nov 2025
Verified

4/10 Poor

Timothy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room was clean and manager was nice but a drugged woman came in off the street at breakfast, started to hassle us and the manager simply ignored the situation. I won't stay there again.
Stayed 1 night in Jan 2026

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