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SureStay by Best Western San Francisco Marina District

2.5 star property

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Photo gallery for SureStay by Best Western San Francisco Marina District

In-room safe, desk, laptop workspace, iron/ironing board
In-room safe, desk, laptop workspace, iron/ironing board
Free daily continental breakfast
Lobby
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

View in a map
1940 Lombard St, San Francisco, CA, 94123
  • Place, Ghirardelli Square
    ‪13 min walk‬
  • Place, Lombard Street
    ‪16 min walk‬
  • Place, Palace of Fine Arts
    ‪2 min drive‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪20 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.0 out of 10
Wonderful
(18 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Double Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Fireplace (Walk-in Shower;with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

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About this property

SureStay by Best Western San Francisco Marina District

Hotel with free breakfast, near Fort Mason
Along with a microwave in a common area, this smoke-free hotel has concierge services and dry cleaning. Free continental breakfast and free WiFi in public areas are also provided. Other amenities include a 24-hour front desk, express check-out and tour/ticket assistance.
SureStay by Best Western San Francisco Marina District offers 37 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and coffee/tea makers. Televisions come with premium satellite channels and Netflix. Bathrooms include a combined bath/shower unit and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Our customers tell us that they can't get enough of the helpful staff at SureStay by Best Western San Francisco Marina District. During your stay, you're just a quick walk from Chestnut Street. Free breakfast, free WiFi in public areas and dry cleaning service are available.
  • Free continental breakfast served daily
  • Free WiFi
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 12 minutes by foot from Fort Mason and a 2-minute drive from Presidio of San Francisco
Free breakfast is served daily. WiFi is free in public spaces. A vending machine, tour/ticket assistance, and concierge services are also featured at SureStay by Best Western San Francisco Marina District. A complete renovation of SureStay by Best Western San Francisco Marina District was completed in January 2024.

This San Francisco hotel is smoke free.

Guests are served a free continental breakfast daily from 6:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair-accessible parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1960
  • Eco-friendly cleaning products used
  • Renovated entire property - January 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Howard Johnson Hotel San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District Hotel
Howard Johnson Wyndham San Francisco Marina District
Howard Johnson San Francisco Marina District
Howard Johnson by Wyndham San Francisco Marina District
SureStay by Best Western San Francisco Marina District Hotel
Hotel Howard Johnson by Wyndham San Francisco Marina District
Howard Johnson Wyndham Hotel
Howard Johnson Wyndham

Reviews

SureStay by Best Western San Francisco Marina District Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 167 out of 494 reviews
Rating 8 - Good. 159 out of 494 reviews
Rating 6 - Okay. 91 out of 494 reviews
Rating 4 - Poor. 52 out of 494 reviews
Rating 2 - Terrible. 25 out of 494 reviews

Reviews

6/10 Okay

Lauren

Travelled with group
Stayed 3 nights in Aug 2025

8/10 Good

Jaqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay at Surestay staff was welcoming. Small but cozy hotel. Have some available parking inside first some first serve which is nice! Has visiting places close by!
Stayed 1 night in Aug 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

4/10 Poor

Alda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed sheets and blanket not cleaned . We asked to be changed , which it was . A lot of noise at night . Bathroom has signs of mold around bathtub .
Stayed 1 night in Aug 2025

8/10 Good

Mary, Sherwood

Travelled with partner
Liked: Cleanliness, staff & service
Staff was super friendly and helpful. Building and rooms could use some work. Clean but somewhat dated. Comfortable beds, hot water, everything worked. A little noisy as all doors open to a courtyard. Breakfast was very basic-mostly pre packaged food items.
Stayed 4 nights in Jul 2025

10/10 Excellent

Marco

Stayed 1 night in Jul 2025

6/10 Okay

Laurent

Travelled with family
Liked: Cleanliness

Good stay at San Francisco

Hôtel bien situé dans San Francisco et facile pour visiter à pied, à vélo ou autres. Attention très petit parking (12 à 14 places) avec la règle 1er arrivé - 1er servi. Plusieurs parkings à côté à 32$ les 24h. Hôtel correct avec chambre modeste et pas très grande mais avec bon confort malgré tout. Petit-déjeuner pas terrible avec peu de choix (gaufres, céréales, yaourt, mais que du beurre ou sirop érable pour les gaufres) : peu vraiment mieux faire pour le tarif. Au final nous avons quand même bien profité de SF et avons été prendre qqs petits-déjeuners à l’extérieur (ihop) pour une meilleure qualité.
Stayed 3 nights in Jul 2025

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service
This hotel listed free parking, which was true. It didn't indicate that there were only 8-10 spots available and it is first come first serve. I had to park in a paid parking garage down a block. It would have been nice to know that. The area around the hotel seemed fairly safe but there was a homeless person digging through the garbage at the end of the parking area.
Stayed 1 night in Jul 2025

6/10 Okay

Kathleen

Stayed 3 nights in Jul 2025

10/10 Excellent

Ali

Stayed 1 night in Jul 2025

6/10 Okay

Marnie

Travelled with family
Liked: Cleanliness
Disliked: Room comfort

Good location, small rooms

Good location. Small rooms, especially for the two doubles. Doable for a family of 4 for a few nights, but we were on top of each other and out of space. Parking is not guaranteed, and there's only like 7 spots.
Stayed 3 nights in Jun 2025

2/10 Terrible

Ilaan

Stayed 2 nights in Jul 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best bang for buck

I had my expectations low but this place for the location and price was great, would stay again. Had a microwave and fridge. Main con is the limited parking but it is free.
Stayed 1 night in Jul 2025

8/10 Good

kristy, nampa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location clean comfortable. Breakfast was mainly carbs. Parking not equal to the amount of room.
Stayed 1 night in Jul 2025

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Air conditioner and heater did not work. Roof started leaking and created a puddle. staff Did not accommodate had to check out early. Did not receive a full refund. Horrible experience, very inconveniand was put into an unsafe environment With no remorse from the staff.
Stayed 4 nights in Jul 2025

10/10 Excellent

Natalia

Travelled with family
Liked: Amenities
Limpio, confortable y seguro
Stayed 1 night in Jul 2025

6/10 Okay

jessica

Travelled with partner
Liked: Staff & service
It did the trick. Hot shower was nice. There could have been more blankets.
Stayed 1 night in Jul 2025

4/10 Poor

Wai Ki Becky

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
the sound insulation is too poor, i can hear everything at the hallway, cannot sleep well ...
Stayed 4 nights in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The room was clean and nice and bed was comfortable. Bathroom was clean and towels were good. That's the most important thing to me. Outside of the rooms was kind of dirty and there are the brightest lights I've ever seen that shine in your windows all night and make you think it's day time. The curtains don't block those lights. In fact, our curtain hangers were broken on one end. We also didn't have a stopper in our sink which affects things and I requested to have it fixed but it wasn't done while we were there. Light in shower/toilet room is exceptionally dim. Good area of SF for walking to things but not the greatest block. Front desk people were very nice and helpful. Need more space for breakfast. Always packed. Overall for the price I guess we got what we paid for.
Stayed 3 nights in Jul 2025

8/10 Good

Najmeh

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved the breakfast, and the area felt safe. The room was super clean. However, parking wasn’t always available at night, and it was a bit noisy due to street sounds during the night.
Stayed 2 nights in Jul 2025

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place, room is spacious and maintained it clean. Also it is not right next the street, so you can’t hear the cars. The place is near a lot of good restaurants like Home plate. Although during our stay, we heard screaming and yelling from outside our room in the middle of the night. But will definitely will come back.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Stayed 1 night in Jul 2025

8/10 Good

Megan

Liked: Cleanliness, property conditions & facilities, room comfort

Sure stay

Great location and price. No elevator and crowded breakfast area
Stayed 3 nights in Jul 2025

10/10 Excellent

Angie

Stayed 1 night in Jul 2025

2/10 Terrible

Steve

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever. Fire/smoke damage.

This was the worst hotel stay i’ve had in my life. There some kind of smoke or fire damage in the room which made it difficult to breathe and impossible to sleep the stench was so bad. It wasn’t from smoking. It was clearly the burnt wood smell of a fire. When I checked out they denied there was any damage and refused to refund the rest of my stay. They say they have free parking but only if you’re one of the lucky 8 or 10 guests to fit in their tiny lot under the hotel. The street noise was also pretty bad - I had to keep the window open or I would have suffocated. Open garbage cans literally blocking my room door. Hotels.com should not list this place.
open garbage cans blocking the entryway to my room.
open garbage cans in front of room
“free parking” is first come first serve because they have less than 10 available spots for a 30 room hotel.
Stayed 3 nights in Jul 2025