When I arrived lady at front desk was rude , said a lot my room wasn’t ready , then leaves ? , I asked a different worker if I can cancel and said yes so I left , and I then I still see a charge as if I stayed there & I was told by this rude lady I’m not getting a refund , , so I on top of driving 8 hours , I walked into a beautiful hotel & lady was so polite and was able to assist us in a room & some home made cookies & a nice complimentary dinner , , ,