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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
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Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Laundry
  • Air conditioning
  • Housekeeping
  • Free WiFi
  • Parking included

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Roaring Camp Railroads
    ‪11 min drive‬
  • Santa Cruz Beach Boardwalk
    ‪23 min drive‬
  • Mystery Spot
    ‪24 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪51 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Quality Inn & Suites, Santa Cruz Mountains

Riverfront hotel in Ben Lomond with free parking
An outdoor pool, coffee/tea in a common area and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in and express check-out are on-site. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation is furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites, Santa Cruz Mountains. During your stay, you'll be close to Luminescence Healing Haven. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • 7 minutes by car from Luminescence Healing Haven and 7 minutes from Felton Covered Bridge Park
As a guest of Quality Inn & Suites, Santa Cruz Mountains, you'll find an outdoor pool, barbecue grills, and multilingual staff. WiFi and wired Internet are free in public spaces. Quality Inn & Suites, Santa Cruz Mountains also features tour/ticket assistance, a garden, and a picnic area. The hotel can provide concierge services and wedding services. Free self parking is available.

This Ben Lomond hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 323 out of 854 reviews
Rating 8 - Good. 312 out of 854 reviews
Rating 6 - Okay. 136 out of 854 reviews
Rating 4 - Poor. 50 out of 854 reviews
Rating 2 - Terrible. 33 out of 854 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Meena

Liked: Staff & service
Disliked: Cleanliness
Very strong smell of soap or disinfectant, gave me a migraine
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Liked: Staff & service
Stayed 1 night in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff member was a bright light at the end of a difficult travel day.
Stayed 1 night in May 2025

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities

Felton

Stay was fine but there was not blackout curtain in the room, only the sheer curtain. Glad there was a coffee maker in the room
Stayed 1 night in May 2025

6/10 Okay

Jacqueline

Disliked: Amenities
Garbage in the driveway and on the property. Room needed a coat of paint. Sink was cracked. Toilet was cracked and loose.
Stayed 1 night in May 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🐣
Stayed 3 nights in Apr 2025

8/10 Good

Yue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.
Stayed 1 night in Apr 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 5 nights in Apr 2025

8/10 Good

STEVEN

Liked: Staff & service
Older motel that needs some upgrades
Stayed 7 nights in Apr 2025

10/10 Excellent

Damon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025

6/10 Okay

Edward

Liked: Staff & service
Stayed 3 nights in Apr 2025

4/10 Poor

Kristie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

If you value your safety, don't book

My husband and I traveled to Felton for a concer. We checked into the room, but did not stay the night. This hotel does not have any locks on the doors. No deadbold, no security chain/latch on any of the rooms. I've legitimately never stayed in a hotel that did not have a lock on the inside of the door. Plus there was an added bonus of a creepy guy hanging around the parking lot. The front desk guy was extremely friendly, but I value my safety and chose not to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness
🔥🔥🔥🔥
Stayed 2 nights in Dec 2024

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service
See above
Stayed 1 night in Mar 2025

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place was nice nestled in the woods, but close to the small road town. The check in person was awesome. The bed was a bit hard but sleep able. The towels were plenty and new. We enjoyed our stay
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservations and website stated it had breakfast, but no one was available and area was closed during stay, so no morning coffee...uuuggghhh..
Stayed 2 nights in Feb 2025

4/10 Poor

Lisa

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is really rundown with super thin walls. The staff is wonderful and very friendly, but the rooms need a major renovation. The bathroom was in horrible condition and the floors were dirty. Very comfortable bed, though!
Stayed 3 nights in Feb 2025

10/10 Excellent

Terry, San Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.
Stayed 1 night in Feb 2025

10/10 Excellent

Ana

Travelled with family
Liked: Staff & service
Breakfast could use some help and it was a little strang that it wasn't always set up during Breakfast time and that we were locked out and had to knock several times.
Stayed 3 nights in Jan 2025

6/10 Okay

Kimberli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room wasn’t ready, staff was standing around talking knowing we were waiting for room to be cleaned. Dirty sock in the bed. When speaking to management was basically brushed off.
Stayed 1 night in Oct 2024

10/10 Excellent

Shendi

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing i didn't like was that there was not a plug for the bathtub! Otherwise it was comfy and warm!
Stayed 1 night in Dec 2024

10/10 Excellent

Naomi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property owner was super accommodating and kind. We will always rebook here to visit the San Lorenzo Valley and little Ben Lomond.
Stayed 4 nights in Nov 2024

10/10 Excellent

Cara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024