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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property

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Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping

Explore the area

View in a map
9733 Highway 9, Ben Lomond, CA, 95005
  • Place, Luminescence Healing Haven
    ‪6 min drive‬
  • Place, Felton Covered Bridge Park
    ‪6 min drive‬
  • Place, Henry Cowell Redwoods State Park
    ‪7 min drive‬
  • Airport, San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪58 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(22 reviews)
  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn & Suites, Santa Cruz Mountains

An outdoor pool, coffee/tea in a common area and concierge services are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, express check-in and express check-out are on-site. Housekeeping is available on request.
Quality Inn & Suites, Santa Cruz Mountains offers 25 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and a hairdryer. This accommodation is furnished with king sofa beds. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with cable channels. Bathrooms include baths or showers and complimentary toiletries.

This Ben Lomond hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites, Santa Cruz Mountains. During your stay, you'll be close to Luminescence Healing Haven. Features include free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • 7 minutes by car from Luminescence Healing Haven and 7 minutes from Felton Covered Bridge Park
As a guest of Quality Inn & Suites, Santa Cruz Mountains, you'll find an outdoor pool, barbecue grills, and multilingual staff. WiFi and wired Internet are free in public spaces. Quality Inn & Suites, Santa Cruz Mountains also features tour/ticket assistance, a garden, and a picnic area. The hotel can provide concierge services and wedding services. Free self parking is available.

This Ben Lomond hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 333 out of 885 reviews
Rating 8 - Good. 320 out of 885 reviews
Rating 6 - Okay. 140 out of 885 reviews
Rating 4 - Poor. 55 out of 885 reviews
Rating 2 - Terrible. 37 out of 885 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

Ryan

Stayed 2 nights in Nov 2025

6/10 Okay

Agnes

Stayed 2 nights in Nov 2025

10/10 Excellent

Jonah

Stayed 2 nights in Nov 2025

8/10 Good

Bernd

Liked: Cleanliness, staff & service
Fulfilled the need. Friendly staff.
Stayed 1 night in Nov 2025

4/10 Poor

Alexander

Stayed 1 night in Nov 2025

10/10 Excellent

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice clean rooms
Stayed 1 night in Oct 2025

6/10 Okay

Matthew

Liked: Cleanliness
I have stayed at this hotel many times. It's the most affordable in the Santa Cruz Mountains. But it is a rustic mountain hotel. The shower curtain wants to hang outside the tub and will not stay against the wall of the shower. You constantly are pulling it back. The toilets need work as the seats are loose and it makes a lot of noise filling tank. The furniture was in need of repair of replacement , not duct tape. Overall the room was clean and staff is pleasant..
Stayed 6 nights in Oct 2025

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service
Everything was great! Lots of parking, everything around is nearby. Staff was super helpful!
Stayed 3 nights in Oct 2025

10/10 Excellent

Chantel

Stayed 1 night in Oct 2025

4/10 Poor

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are in desperate need of updating. Very run down bathrooms. Would not stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Mohini

Stayed 1 night in Oct 2025

10/10 Excellent

Leslie

Business traveller
Very friendly and helpful check-in! Comfortable bed and bedding and beautiful location.
Stayed 1 night in Oct 2025

8/10 Good

Irene

Stayed 1 night in Oct 2025

4/10 Poor

Rachel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No coffee or breakfast as promised.

They promised us coffee and breakfast at 8 am and we waited until nearly 8:15 and still nobody was there, the office was locked.
Stayed 1 night in Oct 2025

6/10 Okay

Lyric

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the cleanest.
Stayed 1 night in Sep 2025

4/10 Poor

Mercy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
They told me that the room they were giving me had recently been renovated. I guess there are different definitions to the words recent and renovate than I imagined. Obvious water leaks under pain, dirty walls and ceilings, no stopper in the bathtub, sheets, in lieu of a duvet around the comforter, breakfast room that was only open sometimes during the scheduled open hours, a sink faucet that did not have hot or cold settings as normally found. On the upside, the employee that I typically dealt with was very kind. Parking was easy. The redwoods suttounding it were heavenly. There were tables around the pool to sit and eat at, but i'm pretty sure the pool will not open as it was dirty.
Stayed 3 nights in Sep 2025

4/10 Poor

Kelli

Travelled with group
Disliked: Cleanliness, amenities
We stayed overnight for a concert in Felton and knew pickings were slim in terms of nearby hotels…We agreed that the beds were comfy but what was REALLY disappointing was the lack of cleanliness and attention to detail by the housekeeping services! We planned on showering this AM, but after seeing the condition of the shower (dirt, leaves, and tiny dark hairs from a previous “male guest”) my friend and I declined! We took pictures and showed the front desk at check out to view… They apologized but couldn’t do anything in terms of giving us a discount since I booked through Expedia (a 3rd party app). He said to report the conditions, they will talk to their cleaning staff, and he’d be willing to talk to whoever needed in your management office to get us a discount on our previous charged stay. We will see what ends up happening.
Stayed 1 night in Sep 2025

8/10 Good

Richard C

Stayed 1 night in Jul 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relax and enjoy

Basic amenities, beautiful setting. Get outside and enjoy the Santa Cruz mountains and relax here in the evening!
Stayed 1 night in Sep 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place in a small town.

Friendly service at check-in. Room was good and not too cramped for two adults and two kids. Beds were comfortable.
Stayed 1 night in Aug 2025

2/10 Terrible

Wayne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lied
Stayed 2 nights in Aug 2025

2/10 Terrible

Jonathon

Wasn’t able to attend due to an airlines strike and was told, nothing could be done and I lost all my money. Poor customer service to say the least
Stayed 3 nights in Aug 2025

8/10 Good

Grayce

Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place and the staff were great. We arrived close to midnight after calling to say we were delayed and found a parking space had been reserved and the office still open with a friendly staff member present. Lovely setting. A+++
Stayed 1 night in Aug 2025

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