10/10 Excellent
L
3 Mar 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Barcelo. Lovely receptionist gave us an upgrade to a fabulous room and as a surprise after we returned to our room after a show, we had exquisite truffles with a chocolate dipped strawberry waiting for us. Perfect. Great porter with the coolest moustache I've ever seen. All the staff were polite and friendly - even the on-site cleaning lady with the exception of the concierge. I politely asked him to call us a taxi and he became aggressive saying it was not in his job description and that I should go to reception. I walked away and he shouted after me that "in this hotel, the concierge gives information about the city." Unbelievable and very much below the other staff members' professionalism and service. The hotel and staff are amazing, except for the rude concierge, who should be retrained and if that doesn't work, well then the next step is obvious. Thanks to the rest of the staff for an otherwise great stay.