2/10 Terrible
Lisa
Travelled with family
26 Nov 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I took my daughter and grandson this as i have many many times before. We got ready to go to bed after gambling until nearly 2am. We pulled the covers back and the bed sheets were filthy, still wrinkled like someone just got up from them. Si, the bed wasnt changed at all-on top of the fact it was made up backwards with the sheets on top, was just sickening because the bedding was nasty. I just cant tell you how disgusting that was for my family. Also, the bathroom floor could not be walked on due to some type of oil wet on the floor- maybe hair supplies? Baby oil? I have no clue but my shoes were ruined AND my service dog walked thru it and had to be bathed later on. I called and of course the lady moved us to another room-all this at 2am!! We got no sleep at all- got up and left early. After thousands of dollars i have spent there just this summer really makes me unhappy because ive never experienced this before. Its fair for me to just get a refund for that night because if i dont- i will not be back again. I really enjoyed it there but they do need to do something to prove they care about what i went thru. I dont want a free room, i just want them to do the right thing and issue me a refund for the absolute terrible night.
Lisa
Stayed 1 night in Nov 2025