6/10 Okay
Daniel, Cutler Ridge
Business traveller
22 Aug 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
My stay was turning out very well when I checked in with Erica at the front desk. She arranged a very good room for me away from everyone away from the elevators. I had a very good night's rest. As I was packing my bags and leaving the next day I left and about 20 minutes down the road realize that I had left behind my dirty clothes bag I called the hotel they transferred me to security and Security advised me that they would bring down my dirty clothes from the room and put it at the front desk. Upon arrival to the hotel they advised me that the bag never made it down and that it was never in the room I asked the front desk if I can go up there and check the room they gave me a card and I went up there. The room was already being addressed by housekeeping. All the garbage was already thrown out as well as all the sheets I go out to the cart that was sitting outside the door and lo and behold was my bag with my dirty clothes. Covered in all sorts of sauces and everything from other people's garbage. I did not appreciate this from the hotel. I would have expected whoever grabbed the bag and threw it in the garbage that they would have looked inside and saw that it was not garbage that it was clothing. But this does not reflect at all on the front desk. Only on the security and the housekeeping. Granted there was construction going on outside so it kind of took away from the curb appeal but that did not at all Hinder my stay. I would stay here again
Daniel
Stayed 1 night in Aug 2025
