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The Upper House Hotel

3.0 star property

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Photo gallery for The Upper House Hotel

Exterior
Dining
Front of property – evening/night
Reception
Executive King | Minibar, in-room safe, desk, blackout curtains

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Bar

Explore the area

View in a map
22A Jalan Vervea 10, Simpang Ampat, Penang, 14110
  • Place, Design Village Outlet Mall
    ‪10 min walk‬
  • Place, KOMTAR
    ‪39 min drive‬
  • Place, Gurney Drive
    ‪41 min drive‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪32 min drive‬

Room options

View all photos for Upper King

Minibar, in-room safe, desk, blackout curtains

Upper King

8.0 out of 10
Very good
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Upper Twin

Minibar, in-room safe, desk, blackout curtains

Upper Twin

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier King

Premier King | Minibar, in-room safe, desk, blackout curtains

Premier King

  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier King Room

Minibar, in-room safe, desk, blackout curtains

Premier King Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Upper King Room

Minibar, in-room safe, desk, blackout curtains

Upper King Room

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • Free Wi-Fi

View all photos for Upper Twin Room

Minibar, in-room safe, desk, blackout curtains

Upper Twin Room

  • Sleeps 2
  • Free Wi-Fi

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About this property

The Upper House Hotel

An outdoor pool, a bar/lounge and a poolside bar are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a coffee shop/cafe, self parking and concierge services.
The Upper House Hotel offers 89 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with digital channels. Bathrooms include a shower, bidets and hairdryers.

This Simpang Ampat hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool.
During your stay at The Upper House Hotel, you're just a quick walk from Design Village Outlet Mall. Enjoy features like free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a poolside bar and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Just a 1-minute drive from Design Village Outlet Mall and 6 minutes from Bukit Batu Kawan
There's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. The Upper House Hotel also features an outdoor pool, concierge services, and dry cleaning/laundry services. For a fee, parking is available.

This 3-star Simpang Ampat hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, uncovered parking on site (MYR 5 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 23 for adults and MYR 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Upper House Hotel

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per accommodation, per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MYR 23 for adults and from MYR 15 for children
  • Uncovered self-parking fee: MYR 5 per night (in/out privileges)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

The Upper House Hotel Hotel
The Upper House Hotel Simpang Ampat
The Upper House Hotel Hotel Simpang Ampat

The Upper House Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 17 out of 30 reviews
Rating 8 - Good. 9 out of 30 reviews
Rating 6 - Okay. 4 out of 30 reviews
Rating 4 - Poor. 0 out of 30 reviews
Rating 2 - Terrible. 0 out of 30 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Chin Tong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is clean and comfortable. Room size a bit smaller but just just nice for business travelers. Locations is near to 2nd bridge and easy to access to Bayan Lepas.
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Nur Ain Jong

Liked: Amenities
Near to ikea and even though the room is a bit small, it still has a comfortable bed and basic requirement in the room. Will definitely come back to stay.
Stayed 1 night in Dec 2023
Verified

8/10 Good

AKIKO

Liked: Staff & service, property conditions & facilities
simple, but enough facilities within the hotel and rooms. The best part was breakfast serving Malaysian flavour dishes along with typical western foods. The only thing that I would request is to see if you can do something about shower water to wet toilet area.
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Wee Kang

Liked: Cleanliness, staff & service, property conditions & facilities
Not much shop around the hotel
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice biz hotel.

Newish hotel with nice rooms. No water given in room but to collect at dispenser located outside. Breakfast is poor so don't expect much.
Stayed 2 nights in Jan 2024
Verified

8/10 Good

Dhanabalan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Roger

Liked: Cleanliness, property conditions & facilities, room comfort

Modern choice

It is a modern hotel in a very quiet area. Lots of parking spaces, Ikea and outlet village near by. The room was in good condition and clean. The pool was great. It is even suitable for excercising. We did not like the fact that you need to keep the hot water running for 5 minutes to get a warm shower. It is not enviromentally friendly or practical. Apparently it is a known "feature". The receptionist also did not greet us when we checked in which does not leave a good first impression.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Eng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

First, it looks very high class, nice design, clean and comfort. You can rest assured that your stay will be pleasant and enjoyable. The rooms are designed with comfort in mind, offering cozy beds and pillows. However, they provide two pillows only. I wish to have extra pillows. The room air conditioning is very cool and refreshing environment for me. I like it. In addition, the hot water heaters in the bathroom is excellent. There is a water dispenser available at each floor. Swimming pool is not very big. Wish they have other facilities like gym and sauna.
Stayed 1 night in Jun 2023
Verified

8/10 Good

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hotel, petit dejeuner a revoir

Le petit dejeuner est le seul point negatif.
Stayed 11 nights in Feb 2025
Verified

8/10 Good

Yungming

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
乾淨整潔，早餐有變化。
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

D.N Esham

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD INTERIOR.
Stayed 2 nights in Sep 2022
Verified

8/10 Good

Leong Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

nice

nice property. wish the bar was open.
Stayed 1 night in Jan 2022
Verified

10/10 Excellent

Yee Guan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Has potential

New hotel. Everything was good naturally. Staff is also friendly. Rate should be adjusted to non-peak season considering lower occupancy to attract more travellers. Has potential.
Stayed 1 night in Jan 2022
Verified

6/10 Okay

mariam

Liked: Cleanliness, property conditions & facilities

Too small to stay.

Not meant for us. Too small and compact. Just for sleeping is ok. Cannot stay for too long coz too small.
Stayed 1 night in Dec 2021
Verified

10/10 Excellent

KIM YENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of this hotel, very cozy. Everything is excellent except the breakfast which did not make sense, served curry chicken rice and spaghetti as breakfast
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Wenchieh

Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Wenchieh

Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Nicolas

Stayed 1 night in Mar 2025
Verified

10/10 Excellent

KUOPAO

Stayed 7 nights in Oct 2024
Verified

10/10 Excellent

KUOPAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024
Verified

6/10 Okay

WAIWAH

Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

KUOPAO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2024
Verified

6/10 Okay

Arman

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024

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