2/10 Terrible
Maria
23 Aug 2025
We ended up losing $653.00! A storm was announced to SPI area exactly on the day of our reservation. I tried to get our reservation rescheduled for safety reasons. I could not expose my family to danger if the storm were to really hit SPI. Nor Expedia or the hotel were able to help and we ended up losing our money be it was paid during the reservation. Mind you we had nsurance. It was a nightmare trying to get someone to understand and care enough to, at least, show some empathy . No one was found…and to top it off…they hang up on me to end the conversation. Worst experience at all!! Never again will I try to stay at this hotel. My family deserves better than this! Thank you Comfort Suits at SPI for the unforgettable experience. I was happy to come back and do business with you based on my first experience which was overall ok as I did not need to make any changes on that one but to say on this one it was about my family’s safety due to a nature fact. Definitely not coming back to Comfort Suits at SPI in Texas!!
Maria
Stayed 1 night in Aug 2025


































