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Aparthotel

Citadines Xinghai Suzhou

4.0 star property

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Photo gallery for Citadines Xinghai Suzhou

Laundry room
Bar (on property)
Reception
Deluxe Room, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Parking available
  • 24/7 front desk
  • Housekeeping
  • Gym
  • Air conditioning

Explore the area

View in a map
58 Xinghai Street , Jiacheng Garden, Building 27, Industrial Park, Suzhou, Jiangsu, 215021
  • Gate to the East
    ‪18 min walk‬
  • Jinji Lake
  • Humble Administrator's Garden
    ‪5 min drive‬
  • Wuxi (WUX-Shuofang)
    ‪33 min drive‬

Room options

View all photos for Premier Room, 1 Bedroom

In-room safe, desk, soundproofing, iron/ironing board

Premier Room, 1 Bedroom

  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 Bedroom

Executive Room, 1 Bedroom | Living area | LCD TV

Executive Room, 1 Bedroom

  • 75 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Studio

Executive Studio | In-room safe, desk, soundproofing, iron/ironing board

Executive Studio

  • 43 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | In-room safe, desk, soundproofing, iron/ironing board

Deluxe Room, 1 Bedroom

  • 65 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

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About this property

Citadines Xinghai Suzhou

Aparthotel in Suzhou with fitness centre and 24-hour front desk
This aparthotel features a restaurant, a fitness centre and self parking. WiFi in public areas is free. Other amenities include a business centre, concierge services and dry cleaning. Each apartment provides free WiFi and free wired Internet, an LCD TV with satellite channels, and a kitchen with a fridge, a stovetop and a microwave. Added amenities include a dining area, a sitting area and an electric kettle.
Citadines Xinghai Suzhou offers 167 air-conditioned accommodations with a safe and complimentary bottles of water. This accommodation offers separate sitting areas. LCD televisions come with satellite channels. Accommodation at this 4-star aparthotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include a fitness centre.
During your stay at Citadines Xinghai Suzhou, you'll be within walking distance of Gate to the East. Free WiFi in public areas, a restaurant and a gym are available. This upmarket aparthotel has 167 apartments over 26 floors. Free WiFi and a kitchen are available in each apartment.
  • Each apartment offers a kitchen, a dining area and a sitting area
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • Just a 2-minute drive from Gate to the East and a few minutes from Suzhou Center
  • Airport shuttle service available for a fee
There's a restaurant on site. Public spaces have free WiFi and wired Internet. A business centre and meeting rooms are available. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, multilingual staff, and concierge services are also featured at the business-friendly Citadines Xinghai Suzhou. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Suzhou aparthotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Citadines Xinghai Suzhou has a restaurant on site.

Property amenities

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Car hire
  • Parking on site (CNY 40 per day)
  • Limited on-site parking

Family friendly

  • Children stay free (see details)

Kitchen

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 53 per person
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: CNY 106 per night

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • LCD TV with cable/satellite channels
  • TV in common areas

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Desk
  • Meeting rooms

Comfort

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free newspapers in lobby
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Safe
  • Safe at front desk

Location highlights

  • In a business district
  • In a shopping district

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 167 units
  • 26 floors
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • Soundproofing
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citadines Xinghai Suzhou

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for CNY 106.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 53 per person
  • Airport shuttle fee: CNY 636 per vehicle (one-way)
  • Self-parking fee: CNY 40 per day
  • Rollaway bed fee: CNY 106.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Citadines Suzhou
Citadines Suzhou Xinghai
Citadines Xinghai
Citadines Xinghai Hotel
Citadines Xinghai Hotel Suzhou
Citadines Xinghai Suzhou
Citadines Hotel Suzhou
Citadines Xinghai Suzhou Aparthotel
Citadines Xinghai Aparthotel
Citadines Xinghai Suzhou Suzhou
Citadines Xinghai Suzhou Aparthotel
Citadines Xinghai Suzhou Aparthotel Suzhou

Citadines Xinghai Suzhou Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 62 out of 167 reviews
Rating 8 - Good. 81 out of 167 reviews
Rating 6 - Okay. 19 out of 167 reviews
Rating 4 - Poor. 1 out of 167 reviews
Rating 2 - Terrible. 4 out of 167 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jacob

Liked: Amenities
The property is a bit hard to get to if you don’t know the area. Every time you want in a guard has to open the gate since the hotel is located in a residential area. Two complaints is that the shower head is very unstable and would move often while showering thus spraying water all over the floor. Also the WiFi was slow and I ended up using my own data.
Stayed 8 nights in Apr 2025

6/10 Okay

Nam Fatt

Stayed 3 nights in Nov 2024

10/10 Excellent

Shian

Liked: Cleanliness, amenities, property conditions & facilities
Easy to move around
Stayed 3 nights in Apr 2024

10/10 Excellent

Kien Min

Business traveller
Liked: Cleanliness, room comfort
Excellent experience, with it clean room and convienant location. i will surely book again when i travel to suzhou again. The only bad comment you can give is only the lack of beautiful view. 10/10
Stayed 5 nights in Jan 2024

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Nice location

Nice location, situated near shopping mall
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, room comfort

Good Space

Comfortably size apartment style hotel.
Stayed 1 night in Dec 2020

8/10 Good

Jenna

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort

Clean and spacious hotel

Great clean place in SIP, close and convenient to go everywhere in Suzhou. Room is clean and spacious with separate kitchen and living room.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Property conditions & facilities
It is a short distance from the buzzing of city centre but a quiet setting, peaceful and not too disyane
Stayed 3 nights in Dec 2019

10/10 Excellent

RODRIGO

Travelled with family
Amazing view, people is very kind snd the hotel has Excellent food
Stayed 2 nights in Oct 2019

8/10 Good

John

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Good location, bedroom and living room separate with a kitchenette.
Stayed 2 nights in Mar 2019

10/10 Excellent

Jiachen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great!

Very nice place!!!!!! Great service, i really hope they have more hotels all around the world.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for family stay

Though there was renovation going on in hotel reception area, it was quiet. Carpark limited, shopping 10-15minutes walk away, surrounded by local housing. Breakfast average
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to Move around, Breadfast ok. Shop nearby, All kind of food for your selection.
Stayed 3 nights in Nov 2018

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value and great area

I've stayed here before. Its a nice clean serviced apartment in a nice area. Its only around a ten minute walk to the new Suzhou Centre Mall and Xinghai Square. Its very good value for money. I would prefer it if the bed was a bit bigger but for this hotel is around half the price of similar standard hotels in the area.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good deal

Very nice hotels for the price. One bedroom and one living room. Excellent if you have some discussion.
Stayed 1 night in Oct 2018

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel / apartment

Was a little difficult to find late at night, but once checked in, a great studio/1br apartment. Modern, clean, great amenities in kitchen, and good views. Staff friendly, helpful and speak English well.
Stayed 1 night in Oct 2018

10/10 Excellent

Yew Chung

My Stay at Citadines Suzhou

The rooms are cleaned and spacious. Wifi is good. Hotel is easily accessible by public transport.
Stayed 4 nights in Sep 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideally located quiet place to stay

Citadines is ideally located near bus and Xinghai subway station. It is well equipped, very clean, quiet and with a adequate breakfast enhanced by changing out main options every day.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, good location and good priced.
Stayed 12 nights in Nov 2017

6/10 Okay

Roger

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great service apartment for comfort & value

service apartment venue close proximate to city center, great location to navigate around.