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Embassy Suites Syracuse

3.5 star property

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Photo gallery for Embassy Suites Syracuse

Lobby
Lobby sitting area
Lobby
Lobby
Free daily cooked-to-order breakfast

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
6646 Old Collamer Road South, East Syracuse, NY, 13057
  • Place, AMF Syracuse Lanes
    ‪3 min drive‬
  • Place, Old Erie Canal Historic State Park
    ‪4 min drive‬
  • Place, Destiny USA
    ‪6 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪8 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(85 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive, One King Bed, Non-Smoking

In-room safe, desk, laptop workspace, blackout curtains

Executive, One King Bed, Non-Smoking

  • 48 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, One King Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Suite, One King Bed, Accessible

8.8 out of 10
Excellent
(18 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for 2 Doubles Suite, Non Smoking

2 Doubles Suite, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains

2 Doubles Suite, Non Smoking

9.2 out of 10
Wonderful
(62 reviews)
  • 41 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

Suite, Multiple Beds

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

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About this property

Embassy Suites Syracuse

Along with a restaurant, this hotel has a 24-hour fitness centre and a bar/lounge. Free cooked-to-order breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Other amenities include a snack bar/deli, a business centre and conference space. Housekeeping is available on request.
Embassy Suites Syracuse offers 214 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This East Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
The free breakfast at Embassy Suites Syracuse gets high marks from our customers. During your stay, you'll be close to JMA Wireless Dome. You'll find features such as free WiFi in public areas, free self-parking and a free manager's reception.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 10 minutes by car from Syracuse University and 10 minutes from Destiny USA
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Public spaces have free WiFi.

A business centre and meeting rooms are available. Event space at this hotel measures 5612 square feet (521 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Syracuse. Free self parking is available.

Guests are served a free cooked-to-order breakfast on weekdays from 6:00 AM to 9:00 AM and at the weekend from 7:00 AM to 10:30 AM. The hotel hosts a free manager's reception on selected days.
The Eterie – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • The Eterie

Things to do

  • 24-hour gym
  • Stereo

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 5,612 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1980
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LCD TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children aged 12 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 3 children aged 12 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hotel Syracuse
Embassy Suites Syracuse
Syracuse Embassy Suites
East Syracuse Embassy Suites
Embassy Suites East Syracuse
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse Hotel
Embassy Suites Syracuse East Syracuse
Embassy Suites Syracuse Hotel East Syracuse

Embassy Suites Syracuse Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 554 out of 1001 reviews
Rating 8 - Good. 210 out of 1001 reviews
Rating 6 - Okay. 98 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 63 out of 1001 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Last time was great. This time no wifi and low water pressure.
Stayed 2 nights in Nov 2025

6/10 Okay

Katrin

Stayed 1 night in Nov 2025

10/10 Excellent

Bridget

Stayed 1 night in Oct 2025

8/10 Good

Dennis

Travelled with family
Yes
Stayed 4 nights in Nov 2025

8/10 Good

Nina

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and friendly staff. One of the elevators was down during check out time unfortunately. In regards to the swimming pool shower head was broken & requires to be fixed. Very limited towels available and also, the pool area in general was very cold.
Stayed 2 nights in Nov 2025

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 2 nights in Nov 2025

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was gorgeous the staff was friendly and they had a great restaurant bar area. The only thing I didn’t like was both nights I stayed, there were children running and screaming up and down all the halls/floors of the hotel and bc of the layout it was echoing throughout the whole place. I had to get up early Saturday morning and tried to see if there was anything the front desk could do but they said they couldn’t do anything until after 10 pm.
Stayed 2 nights in Nov 2025

10/10 Excellent

Dawnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast selection was great I appreciated the omelet station. The room was perfect, actually larger than I anticipated. I did check-in via the app and that was seamless, I did wish there was a simpler way to share the room key if someone didn't have the app, other than that miniscule detail, everything was great!
Stayed 1 night in Nov 2025

6/10 Okay

Juan C

Travelled with partner
Liked: Amenities, property conditions & facilities
Cleaner room and bathroom
Stayed 3 nights in Nov 2025

10/10 Excellent

Meggin

Stayed 1 night in Oct 2025

6/10 Okay

Elizabeth, Florence

Stayed 1 night in Oct 2025

10/10 Excellent

Ivy

Stayed 1 night in Oct 2025

10/10 Excellent

Natalie

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was great, service was great
Stayed 2 nights in Oct 2025

10/10 Excellent

Diamond

Liked: Cleanliness, amenities, property conditions & facilities
Great staff clean rooms very peaceful
Stayed 1 night in Nov 2025

10/10 Excellent

Tahjmere

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Nice
Stayed 2 nights in Oct 2025

10/10 Excellent

Ryan, Windsor

Stayed 2 nights in Oct 2025

2/10 Terrible

Amber

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property desperately needs updates. The window locks do not work, there are not even screens on the windows, I had to change rooms twice. There are light cords stretching across the corner of the room, the lamp was hanging off the edge as if it didn’t even go there. The shower in my 3rd room did not get hot, in fact turning the knob to the hottest temp actually meant freezing cold. I learned that the turning it half way is slightly better than freezing so I took cold showers all week. To top it off, I tried to get a spoon from the front desk who then sent me to the bar and she tried to charge me $2 for a utensil after leaving me standing there for over 5 minutes waiting for her to acknowledge me.
Stayed 4 nights in Oct 2025

10/10 Excellent

Tahjmere

Stayed 1 night in Oct 2025

10/10 Excellent

Wilma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Amanda, PARMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Thanks for having us as guests.
Stayed 1 night in Aug 2025

8/10 Good

Elvis

Liked: Cleanliness, staff & service
Staff is friendly. Rooms need little more TLC
Stayed 2 nights in Oct 2025

2/10 Terrible

Byron

Liked: Cleanliness, property conditions & facilities
The property and staff during the daytime were great. At night time the front desk attendant or management was extremely racist to my family from out of town. Many of whom this was their first time visiting Syracuse and it put a bad taste in their mouth and my mouth. We had a sheriff harass us on behalf of the management team saying we were making too much noise. This was not true. We had two kids that were quietly playing uno with adults and the elders of my family sitting talking to each other. I was told upon arrival that we could use the area for my family to congregate and spend time with each other after our family function which was my mother’s retirement party.
Stayed 2 nights in Oct 2025

8/10 Good

Kelley

Stayed 1 night in Oct 2025

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional.
Stayed 3 nights in Oct 2025

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