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Hilton Garden Inn Syracuse

3.0 star property

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Photo gallery for Hilton Garden Inn Syracuse

Lounge
One king one bedroom whirlpool suite | Premium bedding, pillow-top beds, in-room safe, iron/ironing board
Indoor pool
Exterior
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available

Explore the area

Map
6004 Fair Lakes Rd, East Syracuse, NY, 13057
  • Destiny USA
    ‪9 min drive‬
  • Syracuse University
    ‪11 min drive‬
  • JMA Wireless Dome
    ‪12 min drive‬
  • Syracuse, NY (SYR-Hancock Intl.)
    ‪11 min drive‬

Room options

View all photos for Two queen beds

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Two queen beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible

Room, 1 King Bed, Accessible | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for One king one bedroom whirlpool suite

One king one bedroom whirlpool suite | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king one bedroom whirlpool suite

  • Sleeps 3
  • 1 King Bed

View all photos for One king bed junior suite

One king bed junior suite | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed junior suite

  • Sleeps 3
  • 1 King Bed

View all photos for Room, Accessible

Room, Accessible | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, Accessible

  • Sleeps 4
  • 2 Double Beds

View all photos for Accessible one king bed room

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Accessible one king bed room

  • Sleeps 2
  • 1 King Bed

View all photos for One king bed

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed

  • Sleeps 4
  • 1 King Bed

View all photos for One king bed with sofabed

One king bed with sofabed | Premium bedding, pillow-top beds, in-room safe, iron/ironing board

One king bed with sofabed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (With Drinks-Snacks)

Premium bedding, pillow-top beds, in-room safe, iron/ironing board

Room, 1 King Bed (With Drinks-Snacks)

  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Garden Inn Syracuse

Hotel with free parking, in the vicinity of Syracuse University
An indoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, Access to hot tub and coffee/tea in a common area. Housekeeping is available on request.
Hilton Garden Inn Syracuse offers 100 air-conditioned accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Fridges and microwaves are provided. Rooms have partially open bathrooms. Bathrooms include a bath, hairdryers and toothbrushes and toothpaste.

This East Syracuse hotel provides complimentary wired and wireless Internet access. 42-inch LCD televisions come with digital channels. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Syracuse. During your stay, you'll be close to Erie Canal Museum. Free WiFi in public areas, free self-parking and an indoor pool are available.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes a 24-hour gym
  • 10 minutes by car from Erie Canal Museum and 10 minutes from The Oncenter
  • Cats and dogs welcome for a fee
Hilton Garden Inn Syracuse offers its guests an indoor pool, Access to hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. Hilton Garden Inn Syracuse also features gift shops/newsstands, a garden, and a picnic area. Free self parking is available.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and at the weekend from 7 AM to 11:00 AM.
Wild Goose Pub – This restaurant only serves dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6 AM to 10 AM on weekdays and 7 AM to 11:00 AM on weekends; USD 15.95 for adults and USD 10.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Wild Goose Pub

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2002
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Sofa bed

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 1:00 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50 per accommodation, per stay, plus a deposit of USD 150.00 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 15.95 for adults and from USD 10.95 for children
  • Pet deposit: USD 150.00 per stay
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Hotel Syracuse
Hilton Garden Inn Syracuse
Syracuse Hilton Garden Inn
East Syracuse Hilton
Hilton East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel
Hilton Garden Inn Syracuse East Syracuse
Hilton Garden Inn Syracuse Hotel East Syracuse

Hilton Garden Inn Syracuse Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1000 reviews
Rating 8 - Good. 302 out of 1000 reviews
Rating 6 - Okay. 87 out of 1000 reviews
Rating 4 - Poor. 47 out of 1000 reviews
Rating 2 - Terrible. 32 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gavin

Stayed 1 night in Feb 2025

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Easy checkin great room and excellent service
Stayed 1 night in Mar 2025

10/10 Excellent

Keith Mollnow

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Only complaint i have is i wish breakfast was included. Had i know it wasnt i would of picked a different hotel. But other than that it was a good and easy stay.
Stayed 2 nights in Feb 2025

2/10 Terrible

Adri

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom infested with booklice, I thought they were bedbugs until I researched the bugs more. Housekeeping came and took the infested shower curtain, I was told to go to the front desk to speak with the manager, I was told I would receive a refund for the room. Never received said refund, I’ve contacted the hotel and Expedia with no luck because the hotel is denying a refund after they already told me the funds were released. Very unprofessional. My child didn’t even get to bathe before a surgery that was scheduled in the area because of the infestation. Absolutely repulsive.
Stayed 1 night in Feb 2025

10/10 Excellent

jade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Feb 2025

10/10 Excellent

Timothy, Sibley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2025

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and well taken care of. The staff was good and took great care of the customers that were there.
Stayed 1 night in Feb 2025

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Amber

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I was a bit stressed when we first arrived (plans had changed) the front desk was not very friendly. She did eventually help me but again could have been more friendly about it. Room was clean. Myself and son loved the pool and hot tub. Breakfast staff was very kind. Lobby is pretty.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was I reserved a room with a king bed and pullout sofa and ended up with a king bed and rollaway bed.
Stayed 1 night in Feb 2025

10/10 Excellent

Karen

Liked: Cleanliness, property conditions & facilities
Daphne and the pub are awesome. Breakfast needs serious work. They were out of most food, there was no cutlery and they ran out of coffee. The server was slow and disinterested.
Stayed 1 night in Feb 2025

4/10 Poor

Chris

Business traveller
Liked: Cleanliness
Disliked: Staff & service

To many mixups and issues. Not the Hilton i know.

Dogs barking all night. Room mixups that made us have to pack up and move to a different room. Then the manager in the morning checking me out when were just trying to speak with him about the breakfast buffet that was not what was advertised. Just not the Hilton Experiance. I will find another hotel in that area as they treated me like I was second class on the morning shift.
Stayed 1 night in Feb 2025

4/10 Poor

Keain

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
We had issues with toilet it was clogged the entire time had to use public restroom in hallway told staff and never got fixed
Stayed 1 night in Feb 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

2/10 Terrible

Jullian

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I booked online for business for the night, the lady who was checking me in was amazing very sweet. I dropped my bags and left to work. I came back different person than check in, bathtub was dirty, stains on the furniture very upsetting went down stairs and they said nothing they can do so late. I booked for the jacuzzi room wasn’t able to use. Bedding was clean. But rest of it very upsetting.
Stayed 1 night in Feb 2025

8/10 Good

Carrie

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, and our dog enjoyed her first hotel as well:)
Stayed 1 night in Feb 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Sherri, Roaring Spring

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was not bad. The issue I had was the sink was leaking underneath in the bathroom. I don't think it just started when I got there and when housekeeping was cleaning, they should have noticed. Next, it is shocking that the "breakfast" which is basically yogurt, some wrapped fruit, pan of scrambled eggs, etc. (your typical hotel breakfast) was not included. It was embarrassing to not realize. The lady politely explained but that is ridiculous that there is a fee for this.
Stayed 1 night in Feb 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Angelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service when checking in and out!
Stayed 1 night in Jan 2025

10/10 Excellent

chester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and very professional. Rooms were large and well maintained. The bar and restaurant were very nice. The food and the staff were great
Stayed 1 night in Jan 2025

6/10 Okay

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Kathryn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Eva

Stayed 1 night in Jan 2025

2/10 Terrible

Akeela

Disliked: Staff & service, property conditions & facilities
Jacuzzi was broke not working moved room same thing no running water in Jacuzzi not working.
Stayed 1 night in Sep 2024