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Hilton Garden Inn Watertown/Thousand Islands

3.0 star property

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Photo gallery for Hilton Garden Inn Watertown/Thousand Islands

Exterior
Reception
Indoor pool
Reception
Courtyard

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
1290 Arsenal Street, Watertown, NY, 13601
  • Place, Salmon Run Mall
    ‪13 min walk‬
  • Place, Jefferson Community College
    ‪2 min drive‬
  • Place, Kostyk Field
    ‪3 min drive‬
  • Airport, Watertown, NY (ART-Watertown Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds

9.8 out of 10
Exceptional
(13 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(28 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Business Suite, 1 King Bed | In-room safe, desk, iron/ironing board, free cots/infant beds

Business Suite, 1 King Bed

  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Junior Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 22 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 37-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower) | In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 1 King Bed (Drinks & Snacks)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, desk, iron/ironing board, free cots/infant beds

Room, 2 Queen Beds (Drinks & Snacks)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.6 out of 5, Wonderful, 1,008 reviews
The price is €96
includes taxes & fees
29 Jan - 30 Jan
Holiday Inn Express Hotel & Suites Watertown-Thousand Island by IHG

About this property

Hilton Garden Inn Watertown/Thousand Islands

Hotel in Watertown with fitness centre and 24-hour front desk
This hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference centre and Access to hot tub are on-site.
Hilton Garden Inn Watertown/Thousand Islands offers 136 air-conditioned accommodations with a safe and coffee/tea makers. 37-inch flat-screen televisions come with cable channels. Fridges and microwaves are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Hilton Garden Inn Watertown/Thousand Islands. During your stay, you'll be within walking distance of Salmon Run Mall. Enjoy features like free WiFi in public areas and free self-parking, plus an indoor pool.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at The Grille
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Just a 3-minute drive from Salmon Run Mall and a few minutes from Regal Salmon Run
  • Cats and dogs welcome for a fee
Hilton Garden Inn Watertown/Thousand Islands offers its guests an indoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 6351 square feet (590 square metres) and includes a conference centre. A vending machine, multilingual staff, and a garden are also featured at the business-friendly Hilton Garden Inn Watertown/Thousand Islands. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Watertown hotel.

For a fee, guests can enjoy a full breakfast daily from 6 AM to 11:30 AM.
The Grille – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6 AM to 11:30 AM for a fee: USD 15.95 for adults and USD 6.95 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Grille

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Conference centre (6,351 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 15.95 for adults and from USD 6.95 for children
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Thousand Islands
Hilton Garden Inn Watertown Thousand Islands
Hilton Garden Thousand Islands
Hilton Garden Watertown Thousand Islands
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands Watertown
Hilton Garden Watertown/Thousand Islands
Hilton Garn WatertownThousand
Hilton Garden Inn Watertown/Thousand Islands Hotel
Hilton Garden Inn Watertown/Thousand Islands Watertown
Hilton Garden Inn Watertown/Thousand Islands Hotel Watertown

Hilton Garden Inn Watertown/Thousand Islands Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 657 out of 987 reviews
Rating 8 - Good. 239 out of 987 reviews
Rating 6 - Okay. 56 out of 987 reviews
Rating 4 - Poor. 20 out of 987 reviews
Rating 2 - Terrible. 15 out of 987 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Rick

Stayed 2 nights in Jul 2025

10/10 Excellent

Matthew

Stayed 2 nights in Sep 2025

10/10 Excellent

Tim

Stayed 1 night in Oct 2025

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff - desk staff was friendly and competent. Bar tender was a delight - she made the pumpkin martinis to our specifics and delivered them with a smile. Body lotion needs to be refilled/replaced in room 338
Stayed 2 nights in Oct 2025

10/10 Excellent

Robert

Stayed 1 night in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was perfect, A/c was set at perfect temperature. Everything very well cleaned and stocked
Stayed 1 night in Oct 2025

10/10 Excellent

Karl P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! There is a bit of interstate noise, but nothing too bad. We will stay again.
Stayed 2 nights in Oct 2025

6/10 Okay

Thomas

Liked: Staff & service
Stayed 1 night in Oct 2025

8/10 Good

RANDY

Liked: Cleanliness
Good
Stayed 1 night in Oct 2025

10/10 Excellent

Ingrid M

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient Staff pleasant
Stayed 2 nights in Sep 2025

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 6 nights in Sep 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall stay was great! Hotel is great and is in a great area. Lots of restaurants and shopping around. Only complaint is it took like 30-40 minutes to get some hot water running in the shower!
Stayed 2 nights in Aug 2025

8/10 Good

Andreea

Liked: Staff & service
The lobby had an interesting smell, room was clean, breakfast was decent
Stayed 1 night in Aug 2025

10/10 Excellent

Jesicca

Stayed 2 nights in Aug 2025

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with a smile. Always great staff here and a great hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Noelle

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noon checkout was a great surprise
Stayed 2 nights in Aug 2025

10/10 Excellent

Natalee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Always my first choice when I travel to Binghamton
Stayed 7 nights in Jul 2025

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Aug 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would stay again

Beds were a little firm for me but that might be because I'm used to my sleep number bed. Otherwise, stay was good. Recommend adding the breakfast option, it was a great deal for the price. Server Jean was very helpful.
Stayed 1 night in Aug 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Christopher james

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, food and drinks were very good as well
Stayed 1 night in Aug 2025

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stopover in Watertown

It was great. The breakfast buffet was very good and the lady that was working the buffet was fantastic.
Stayed 1 night in Jul 2025

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Rick

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
The staff is very courteous, happy and Egan to help. The restaurant food is delicious and its a clean and tidy place
Stayed 2 nights in Jul 2025

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