Our group of 8 adults stayed at this property for a weekend trip in August 2020. Note that this was during the COVID-19 pandemic. As the trip approached some of us were getting nervous, so I reached out to the property to see what our options were for canceling. We never heard back. We eventually decided to go anyways, so didn't pursue this further, but I did think this was pretty unprofessional.
When we got to the condo, it was quite dirty. Almost seemed like it hadn't been cleaned at all, although the sheets and bathrooms weren't bad. However, there was food and crumbs all over the kitchen counters and floors. There was chunks of food and crumbs left in the fridge, which had clearly not been cleaned at all. There was a bowl full of food left in the microwave that we did not discover until our second day, so yet another thing that clearly had not been cleaned. Additionally, there was one garbage that had not been emptied. Normally this would just be an inconvenience, but during a pandemic we considered it a safety issue. We felt like we had to completely disinfect the condo before we felt comfortable using anything.
I did reach out to Vacasa after the trip to inform them of our concerns. This included sending pictures of some of the mess described above. They didn't respond to my first email, then when I called them they asked me to send another email and never responded.
I understand that things could be backed up due to the pandemic, however cleanliness needs to be a priority especially now. I will say the condo itself was comfortable and nicely located for our purposes. Nothing super fancy, but served our purpose well. The downstairs shower needs some maintenance as the water pressure was so low we couldn't use it.
Altogether, we were all kind of disappointed and felt like for the price, we could have certainly stayed somewhere cleaner and better. We were especially disappointed by the lack of responsiveness when we reached out with our concerns. If you stay here, I would recommend coming prepared to clean up after whoever stayed before you.