4/10 Poor
Alexandra
8 Jun 2025
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property would be amazing if it were kept up properly. HOWEVER, we found that many of the hotel's facilities or services did not work-- for example, the ice makers on both the 3rd and 4th floors were both not only broken but disassembled, the ice maker on the 2nd floor worked but the hallway lights to get to it did not. The women's steam room was entirely out of order, which seems like a pretty large functionality when the wellness area functions featured by the front office and all advertising include a steam room and sauna. We were definitely bummed about it! To top it all off, there was visible mold in our room's bathroom. It feels like perhaps a resort that used to be amazing or might be again, but is in need of some serious maintenance by the ownership. We also booked massage treatments, but our service providers did not ask even cursory questions about injuries or goals for the massage, despite them each coming in at a $200 price tag. Overall, we liked the idea of this place but the experience was unfortunately disappointing in many ways.
Alexandra
Stayed 2 nights in Jun 2025
