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The Urban

2.5 star property

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Photo gallery for The Urban

Property amenity
Reception hall
Desk, free WiFi, bed sheets
Property amenity
View from property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

View in a map
507 Bush Street, San Francisco, CA, 94108
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪11 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Double or Twin Room, Shared Bathroom

Desk, free WiFi, bed sheets

Double or Twin Room, Shared Bathroom

10.0 out of 10
Exceptional
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

View all photos for Room, 1 Double Bed, Shared Bathroom

Desk, free WiFi, bed sheets

Room, 1 Double Bed, Shared Bathroom

8.6 out of 10
Excellent
(4 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Double Bed, Shared Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Room, 1 Double Bed, Shared Bathroom (Extended Stay)

9.4 out of 10
Exceptional
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 1 Double Bed, Private Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Classic Room, 1 Double Bed, Private Bathroom (Extended Stay)

7.4 out of 10
Good
(3 reviews)
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Single Bed, Shared Bathroom (Extended Stay)

Desk, free WiFi, bed sheets

Room, 1 Single Bed, Shared Bathroom (Extended Stay)

7.8 out of 10
Good
(9 reviews)
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, 1 Single Bed, Shared Bathroom

Desk, free WiFi, bed sheets

Room, 1 Single Bed, Shared Bathroom

  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Room, Shared Bathroom (1 Twin Bunk Bed)

Desk, free WiFi, bed sheets

Room, Shared Bathroom (1 Twin Bunk Bed)

  • 9 sq m
  • Sleeps 2
  • 1 Single Bunk Bed

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  • Laundry
  • 24/7 front desk
  • Microwave
3.5 out of 5, Good, 1,005 reviews
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About this property

The Urban

Hotel with a 24-hour front desk, a short walk to Union Square
A snack bar/deli, a microwave in a common area and laundry facilities are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour front desk, a TV in a common area and ATM/banking services are on-site. Housekeeping is available on request.
The Urban offers 54 accommodations. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is offered on request and hairdryers can be requested.

Our customers tell us that they can't get enough of the helpful staff at The Urban. During your stay, you're just a quick walk from Union Square. Features include free WiFi in public areas, plus a snack bar/deli and laundry facilities.
  • Free WiFi
  • Amenities include laundry facilities, an ATM and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Just a 4-minute walk from Union Square and 12 minutes on foot from Moscone Convention Center
There's a snack bar/deli on site. Public spaces have free WiFi. The Urban also features a vending machine, laundry facilities, and an ATM.

This San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Snack bar/deli

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Desk
  • Free local calls
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children 7 and younger are not allowed at this property. All guests older than 7 are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Children 7 years old and younger aren't allowed at this property.

Property is also known as

Urban Hotel San Francisco
Urban San Francisco
The Urban Hotel
The Urban San Francisco
The Urban Hotel San Francisco

The Urban Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 287 out of 887 reviews
Rating 8 - Good. 387 out of 887 reviews
Rating 6 - Okay. 120 out of 887 reviews
Rating 4 - Poor. 55 out of 887 reviews
Rating 2 - Terrible. 38 out of 887 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kang

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 8 nights in May 2025

8/10 Good

Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is new and in good condition.
Stayed 4 nights in May 2025

10/10 Excellent

Davaa

Liked: Cleanliness, staff & service, property conditions & facilities
it’s good
Stayed 1 night in May 2025

4/10 Poor

Kyra

Stayed 4 nights in May 2025

4/10 Poor

Kyra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole place smells musty and gross, the showers are nasty (I'm pretty sure there was mold), the rooms are tiny, beds are loud and not super comfortable, and our room didnt have a mini fridge and there isnt a communal one. If you are desperate for a cheap place to stay and don't plan on staying in the hotel much, its not the worse place to stay, I guess lol... the only good thing is the location. Its a very good central area, but honestly I'm not sure its worth the price evn if its one of the cheapest places in San Fran.
Stayed 2 nights in May 2025

10/10 Excellent

Jordy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place
Stayed 3 nights in May 2025

8/10 Good

Graham

Stayed 1 night in May 2025

10/10 Excellent

Ho Ching

Stayed 5 nights in May 2025

10/10 Excellent

David W.

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Last resort

A glorified hostel. I would have preferred a hostel. The actual location is not super sketchy, but a bit hard to see from the street and not in a very exciting area. The inside is lackluster and older, with stained carpet and an overwhelming smell of air freshener and scented cleaning products. The room itself was decent enough though not attractive by any stretch of the imagination. The deadbolt did not work. I had a room right above Bush which was incredibly loud due to car noise, also people would stand outside the market next door until late and talk loudly. The bathrooms were ok. The showers on my floor had 2 rooms which had dysfunctional doors that would not close. I went to another floor to find a functioning shower door. Big safety issue. If you have literally no other option, this room would do in a pinch. I wish I had gone with a hostel. I would have been happy to share this info at checkout but was barely spoken to, much less asked about my experience. I’m sure they know—the issues i encountered do not seem to be one-offs and I’m very confused by the positive reviews.
Stayed 1 night in Apr 2025

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean hotel. Love it
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

they were super nice and friendly, super clean. You could ask for room service and leave a tip. The check out was at noon which was a plus for me and super close from everything to take transportation or walk
Stayed 3 nights in Apr 2025

10/10 Excellent

Kelima

Stayed 1 night in Apr 2025

8/10 Good

BRIAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value convenient location

It's not the Ritz Carlton but it is clean, secure, good internet. Convenient location. They have great coffee. Great value for a single business person in town for a few days.
Stayed 3 nights in Mar 2025

8/10 Good

Beili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. I requested turning the heat system on during the night but it was not processed.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveling solo for a thing and it was perfect. You won’t get a better location at this price. Hardly heard anything from other guests. A little noisy outside but it’s a city. Wasn’t enthusiastic about community bathroom and showers but they were very clean, hot water, never waited once for either. I would stay here again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Shuhui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good for a overnight trip . Only issue was no hot water in the shower . And if there was i didn't have a hour to wait for it to warm up
Stayed 1 night in Mar 2025

10/10 Excellent

Shuhui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time staying at The Urban Hotel San Francisco, and every visit feels like coming home. Its prime location—right at the entrance of Chinatown—combined with its incredible value for money makes it an ideal choice, especially for a traveler like me who is far from home. I’d like to give a special shoutout to Hans at the front desk (forgive me if I’ve misspelled his name!). He went above and beyond to assist me when an unexpected issue arose with my third-party booking. Even though the situation was beyond his control, he didn’t just stand by—he actively helped me communicate with the booking platform. While that didn’t lead to a resolution, his willingness to help reassured me so much that I decided to rebook directly through Expedia, even at the risk of a double booking. Thankfully, Expedia made the process smooth and efficient, and Hans quickly checked me in, ensuring I could get the rest I needed. It’s rare to find such genuine hospitality and dedication to guest satisfaction, and that’s exactly what keeps me coming back to this hotel. If you’re looking for a cozy, well-located, and budget-friendly stay in San Francisco, I highly recommend The Urban Hotel—and if you’re lucky, Hans will be there to welcome you with top-notch service! Looking forward to my next visit!
Stayed 1 night in Mar 2025

10/10 Excellent

William

Stayed 1 night in Feb 2025

10/10 Excellent

Cleon

Stayed 1 night in Mar 2025

10/10 Excellent

Ilhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Cleon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay God bless!
Stayed 7 nights in Feb 2025

10/10 Excellent

Eduardo

Stayed 1 night in Feb 2025