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Mandarin Oriental, Singapore

Property class: 5 and above

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Photo gallery for Mandarin Oriental, Singapore

Interior
Property video
5 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool, pool umbrellas, pool loungers
60-inch LCD TV with digital channels, TV, MP3 dock

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
5 Raffles Avenue Marina Square, Singapore, 039797
  • Place, Marina Bay Sands Skypark
    ‪10 min walk‬
  • Place, Marina Bay Sands Casino
    ‪12 min walk‬
  • Place, Gardens by the Bay
    ‪12 min walk‬
  • Airport, Singapore (SIN-Changi)
    ‪23 min drive‬

Room options

View all photos for Deluxe Room King with Balcony

Deluxe Room King with Balcony | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room King with Balcony

  • City view
  • 45 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room Twin with Balcony

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room Twin with Balcony

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed, Sea View

Room, 1 King Bed with Sofa bed, Sea View | Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed, Sea View

9.6 out of 10
Exceptional
(28 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Twin Room, Sea View

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony, Sea View

Premium bedding, minibar, in-room safe, individually decorated

Suite, Balcony, Sea View

9.6 out of 10
Exceptional
(4 reviews)
  • Sea view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Deluxe Room King

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room King

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room Twin

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room Twin

8.0 out of 10
Very good
(1 review)
  • City view
  • 33 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Suite (Marina Bay)

60-inch LCD TV with digital channels, TV, MP3 dock

Premier Suite (Marina Bay)

7.0 out of 10
Good
(2 reviews)
  • Marina view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Family Suite

Family Suite | Living area | 60-inch LCD TV with digital channels, TV, MP3 dock

Family Suite

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, Balcony (Residential)

60-inch LCD TV with digital channels, TV, MP3 dock

Suite, Balcony (Residential)

  • City view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed with Sofa bed (Marina Bay View)

Premium bedding, minibar, in-room safe, individually decorated

Club Room, 1 King Bed with Sofa bed (Marina Bay View)

9.8 out of 10
Exceptional
(6 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Club Twin Room (Marina Bay View)

Premium bedding, minibar, in-room safe, individually decorated

Club Twin Room (Marina Bay View)

10.0 out of 10
Exceptional
(1 review)
  • Marina view
  • 34 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Presidential Suite

60-inch LCD TV with digital channels, TV, MP3 dock

Presidential Suite

  • Marina view
  • 178 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Room, Balcony

Premium bedding, minibar, in-room safe, individually decorated

Premier Room, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Sofa Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room with Balcony - Accessible

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room with Balcony - Accessible

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Balcony (Marina Bay)

Premium bedding, minibar, in-room safe, individually decorated

Suite, Balcony (Marina Bay)

  • Marina view
  • 62 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Single Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 3 Bedrooms, Balcony (Residential)

Suite, 3 Bedrooms, Balcony (Residential) | Living room | 60-inch LCD TV with digital channels, TV, MP3 dock

Suite, 3 Bedrooms, Balcony (Residential)

  • City view
  • 192 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 4 Bedrooms, Balcony (Residential)

Suite, 4 Bedrooms, Balcony (Residential) | Premium bedding, minibar, in-room safe, individually decorated

Suite, 4 Bedrooms, Balcony (Residential)

  • City view
  • 301 sq m
  • 3 bedrooms
  • Sleeps 12
  • 3 King Beds and 2 Single Beds
  • Free Wi-Fi

View all photos for Suite, 2 Bedrooms, Balcony (Residential)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Bedrooms, Balcony (Residential)

  • City view
  • 133 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Premier Suite, 2 Bedrooms (Marina Bay, King and Twin)

Premium bedding, minibar, in-room safe, individually decorated

Premier Suite, 2 Bedrooms (Marina Bay, King and Twin)

  • Marina view
  • 96 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Family Theme Suite

Family Theme Suite | Living room | 60-inch LCD TV with digital channels, TV, MP3 dock

Family Theme Suite

  • City view
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 King Beds
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms

60-inch LCD TV with digital channels, TV, MP3 dock

Presidential Suite, 3 Bedrooms

  • Marina view
  • 246 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

View all photos for Royal Penthouse, 4 Bedrooms (Marina Bay)

60-inch LCD TV with digital channels, TV, MP3 dock

Royal Penthouse, 4 Bedrooms (Marina Bay)

  • Marina view
  • 393 sq m
  • 4 bedrooms
  • Sleeps 10
  • 4 King Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed with Sofa bed (Marina Bay View)

Premium bedding, minibar, in-room safe, individually decorated

Room, 1 King Bed with Sofa bed (Marina Bay View)

9.8 out of 10
Exceptional
(6 reviews)
  • Marina view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premier Suite | Premium bedding, minibar, in-room safe, individually decorated

Premier Suite

  • City view
  • 95 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Single Sofa Bed and 1 King Bed
  • Free Wi-Fi

View all photos for Two-Bedroom Premier Suite

Two-Bedroom Premier Suite | Premium bedding, minibar, in-room safe, individually decorated

Two-Bedroom Premier Suite

  • City view
  • 128 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Suite, 2 Single Beds, Balcony (Marina Bay)

Premium bedding, minibar, in-room safe, individually decorated

Suite, 2 Single Beds, Balcony (Marina Bay)

  • Marina view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Twin, Family Suite

Espresso maker, electric kettle

Twin, Family Suite

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Twin Room (Marina Bay View)

Twin Room (Marina Bay View) | Premium bedding, minibar, in-room safe, individually decorated

Twin Room (Marina Bay View)

9.4 out of 10
Exceptional
(3 reviews)
  • Marina view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Pan Pacific Singapore
Marina Bay
  • Pool
  • Spa
  • Kids’ pool
  • Free Wi-Fi
4.7 out of 5, Exceptional, 2,122 reviews
The price is €269
includes taxes & fees
23 May - 24 May
Pan Pacific Singapore

About this property

Mandarin Oriental, Singapore

Along with 5 restaurants, this hotel has a full-service spa and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a health club and a poolside bar.
Mandarin Oriental, Singapore offers 510 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 60-inch LCD televisions come with premium digital channels. Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A health club and complimentary bicycles are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Our customers tell us that they can't get enough of the helpful staff at Mandarin Oriental, Singapore. During your stay, you'll be connected to a shopping centre and just a quick walk from Marina Bay Street Circuit. Free WiFi in public areas, free self-parking and 5 restaurants are available.
  • Free WiFi
  • Free self-parking
  • Enjoy international cuisine with garden views at embu, one of the property's 5 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, facials or body treatments at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, complimentary bicycles and yoga classes
  • Within a 10-minute walk of Suntec Convention & Exhibition Center and Singapore Flyer
Mandarin Oriental, Singapore offers its guests a full-service spa, an outdoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and meeting rooms are available. Event space at this hotel measures 6448 square feet (599 square metres) and includes conference space. A children's pool, spa services, and multilingual staff are also featured at the luxury Mandarin Oriental, Singapore. Free self parking is available. A complete renovation of Mandarin Oriental, Singapore was completed in September 2023.

Smoking is allowed in designated areas at this 5-star Singapore hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Embu – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Dolce Vita – This poolside restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Cherry Garden by Chef Fei – This restaurant specialises in Chinese cuisine and serves brunch, lunch and dinner. Open daily.
Morton's – This steakhouse specialises in American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
MO Bar – This cocktail bar only serves light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Mandarin Oriental, Singapore is listed in the 2021 Travel + Leisure 500.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SGD 43.16 for adults and SGD 21.58 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Cherry Garden by Chef Fei
  • Dolce Vita
  • embu
  • MO Bar
  • Morton's

Things to do

  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Outdoor pool
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 6,448 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • High-pile carpet in room
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 23 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated entire property - September 2023
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 60-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property enforces a smart-casual dress code for all Oriental Club bookings using the Club Lounge. Children under 12 are not permitted in the Club Lounge.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 12 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately SGD 43.16 for adults and from SGD 21.58 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 12 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Mandarin Oriental Hotel
Mandarin Oriental Hotel Singapore
Mandarin Oriental Singapore
Singapore Mandarin Oriental
Mandarin Oriental, Singapore Hotel Singapore
Mandarin Singapore
Oriental Hotel Singapore
Oriental Singapore
Mandarin Oriental Singapore Hotel
Mandarin Oriental

Mandarin Oriental, Singapore Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 312 out of 385 reviews
Rating 8 - Good. 46 out of 385 reviews
Rating 6 - Okay. 15 out of 385 reviews
Rating 4 - Poor. 8 out of 385 reviews
Rating 2 - Terrible. 4 out of 385 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Caryn

Stayed 1 night in Jan 2026

8/10 Good

Deemah

Stayed 2 nights in Nov 2025

8/10 Good

Alva

Stayed 4 nights in Jan 2026

10/10 Excellent

Christopher

Perfect!
Stayed 1 night in Jan 2026

10/10 Excellent

cheng

Liked: Cleanliness, property conditions & facilities
Good clean room
Stayed 3 nights in Jan 2026

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and excellent service
Stayed 5 nights in Jan 2026

10/10 Excellent

Andrei

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Where do we start…Truly exceptional stay! Scoring 5 stars in pretty much every category you could think of. If in doubt choosing between MO and MBS, choose MO for a personal touch to the customer service.
Stayed 3 nights in Jan 2026

10/10 Excellent

Qasim

Stayed 2 nights in Jan 2026

10/10 Excellent

Maryanna Har

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I love everything about this hotel ! Amazing
Stayed 1 night in Jan 2026

10/10 Excellent

Carlos

Stayed 5 nights in Jan 2026

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star service all the way.
Stayed 4 nights in Jan 2026

10/10 Excellent

Tyler

Stayed 4 nights in Jan 2026

10/10 Excellent

Evan

Stayed 4 nights in Dec 2025

10/10 Excellent

Vitaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’d prefer to see more vegetables at breakfast.
Stayed 3 nights in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
The staff were exceptionally friendly and welcoming. The breakfast was outstanding, with a great variety of fresh and high-quality options to choose from. Everything was well organised and very clean. Highly recommend this hotel.
Stayed 3 nights in Dec 2025

8/10 Good

Joseph

Stayed 2 nights in Dec 2025

10/10 Excellent

Fraser, London

Liked: Cleanliness, amenities, property conditions & facilities
Great staff , Kei and Ganes from the main restaurant were excellent. Super well equipped .. the main lift system was extremely fast and efficient..never had to wait more than a few seconds Great gym and pool too Only comment with breakfast was that I didn't like the coffee. I found it very bitter but I guess its a matter of choice
Stayed 5 nights in Dec 2025

8/10 Good

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Almost perfect. The staff were incredible - really really polite, friendly and helpful. I’ve not experienced this level of service anywhere else. Docked one star because the bars don’t open until 5. Not a problem for many people but when you’re on holiday (me at least), and you fancy a relaxing glass of wine or a beer (or a soft drink), you’d expect this. Otherwise outstanding
Stayed 2 nights in Dec 2025

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star quality in all aspects.
Stayed 1 night in Dec 2025

10/10 Excellent

Alexandra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing. Love the bathroom and shower.
Stayed 2 nights in Dec 2025

10/10 Excellent

Kealan

Liked: Cleanliness, staff & service
The service was amazing.
Stayed 5 nights in Dec 2025

10/10 Excellent

Mona

Stayed 2 nights in Dec 2025

6/10 Okay

Yufei

good service, friendly staff. Too bad the
Stayed 4 nights in Dec 2025

10/10 Excellent

Wendy, Helensburgh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything about The Mandarin is excellent. Have stayed before & will stay again. Our visit in Nov didn’t disappoint
Stayed 1 night in Nov 2025

4/10 Poor

Umme

Travelled with group
Disliked: Staff & service, property conditions & facilities
Take my advice and don't bother booking this hotel. The check-in process was chaos, with some people having to wait up to 3 hours for their room to be ready. The staff were not great and didn't really seem to care to help; it was all surface-level hospitality. Also, the fact that my bathroom ceiling was leaking and had flooded the floor didn't seem to warrant any sense of urgency. I called the front desk and housekeeping, but no one picked up. I called the concierge, and they were so nonchalant about it. I waited 10 minutes and had to chase them again. When the engineers finally came, I had to personally request housekeeping; otherwise, I would have been left with a wet bathroom. We didn't even get a call back to ask if everything was alright and to check if the problem had been resolved. Even on check-out, it was chaos, so I just did an express checkout and left. The room itself was dated, and the paint on the bed was chipped. In general, it hasn't been well-maintained. Considering how much they charge per night, it's astonishing how rubbish their service is. I have never experienced such bad service from a 5-star hotel, especially one that prides itself on provindimg 'ultimate luxury'.
Stayed 2 nights in Nov 2025

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