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Staybridge Suites Amarillo - Western Crossing by IHG

3.0 star property

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Photo gallery for Staybridge Suites Amarillo - Western Crossing by IHG

Balcony
Exterior
Exterior
Desk, iron/ironing board, free WiFi
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Kitchen
  • 24/7 front desk
  • Gym

Explore the area

Map
36 Western Plaza Drive, Amarillo, TX, 79109
  • Northwest Texas Hospitals
    ‪4 min drive‬
  • Baptist St. Anthony's Health Care System
    ‪4 min drive‬
  • Texas Tech University Health Sciences Center
    ‪4 min drive‬
  • Amarillo, TX (AMA-Rick Husband Amarillo Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen (Dining)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Kitchen (Dining)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, Kitchen

Full-sized fridge, microwave, stovetop, dishwasher

Standard Room, Kitchen

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications, Mobility, Access Tub)

Desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Accessible, Kitchen (Communications, Mobility, Access Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Kitchen (1 King & 2 Queen Beds)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Kitchen (1 King & 2 Queen Beds)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Accessible, Kitchen (Communications, Mobility, Access Tub)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 2 Bedrooms, Accessible, Kitchen (Communications, Mobility, Access Tub)

  • 28 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (2 Queen Beds)

Desk, iron/ironing board, free WiFi

Suite, 1 Bedroom, Kitchen (2 Queen Beds)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (1 King Bed)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen (1 King Bed)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Communications)

Full-sized fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Accessible, Kitchen (Communications)

  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Mobility, Roll-In Shower)

Desk, iron/ironing board, free WiFi

Studio Suite, 1 King Bed, Accessible, Kitchen (Mobility, Roll-In Shower)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Kitchen

Desk, iron/ironing board, free WiFi

Studio Suite, 1 King Bed, Kitchen

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Kitchen

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 2 Queen Beds, Kitchen

  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Communications)

Full-sized fridge, microwave, stovetop, dishwasher

Studio Suite, 1 King Bed, Accessible, Kitchen (Communications)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed, Accessible, Kitchen (Mobility, Accessible Tub)

Desk, iron/ironing board, free WiFi

Studio Suite, 1 King Bed, Accessible, Kitchen (Mobility, Accessible Tub)

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Staybridge Suites Amarillo - Western Crossing by IHG

Hotel in Amarillo with free breakfast and 24-hour fitness centre
An indoor pool, a 24-hour fitness centre and a snack bar/deli are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking and a free manager's reception. Additionally, a business centre, conference space and a children's pool are on-site. Limited housekeeping is available.
Staybridge Suites Amarillo - Western Crossing by IHG offers 97 accommodations with DVD players and free newspapers. Flat-screen televisions come with cable channels. Accommodation at this 3-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit with a deep soaking bath and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a limited basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Staybridge Suites Amarillo - Western Crossing by IHG. During your stay, you'll be within walking distance of The Galleries at Sunset Center. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi and wired Internet
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a 24-hour gym
  • Just a 2-minute drive from The Galleries at Sunset Center and a few minutes from Amarillo Little Theatre
  • Pets welcome for a fee (restrictions apply)
Staybridge Suites Amarillo - Western Crossing by IHG offers its guests a kids' pool, an indoor pool, and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. The business-friendly Staybridge Suites Amarillo - Western Crossing by IHG also features a library, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available.

This 3-star Amarillo hotel is smoke free.

Guests are served a free buffet breakfast. The hotel hosts a free manager's reception on selected days.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast
  • Free manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool
  • Library
  • TV in common areas

Family friendly

  • Children's pool
  • DVD player
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (limited availability)

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • No lift

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property is professionally cleaned
Front desk staff will greet guests on arrival at the property.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Staybridge Suites Amarillo
Staybridge Suites Amarillo Western Crossing
Staybridge Suites Western Crossing
Staybridge Suites Western Crossing Hotel
Staybridge Suites Western Crossing Hotel Amarillo
Western Crossing
Western Crossing Amarillo
Staybridge Suites Amarillo Western Crossing Hotel
Staybridge Suites Crossing
Staybridge Suites Amarillo Cr

Staybridge Suites Amarillo - Western Crossing by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 517 out of 1001 reviews
Rating 8 - Good. 240 out of 1001 reviews
Rating 6 - Okay. 128 out of 1001 reviews
Rating 4 - Poor. 54 out of 1001 reviews
Rating 2 - Terrible. 62 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Jason

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice environment
Stayed 1 night in Feb 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Location location location
Stayed 1 night in Feb 2025

8/10 Good

TINA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was very friendly. Hotel was a bit run down but still a good deal for our family to have a two bedroom suite. Furniture was worn and stained but other than that room was clean. Breakfast was really good.
Stayed 1 night in Feb 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Stayed 1 night in Feb 2025

10/10 Excellent

Alexandria

Definitely going to stay there again the next time we visit Amarillo!
Stayed 1 night in Feb 2025

2/10 Terrible

Faustina

Stayed 1 night in Feb 2025

6/10 Okay

Kiana

Travelled with family
Disliked: Cleanliness
Bed bugs likely exists here. The furniture looks like the pictures but its current condition doesn’t. I couldn’t sleep all night. Never again.
Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bugs and break ins. Disgusting.

Got in super late. Put the kids to bed to then see not just one bug. But one roach and another that looked like a tick or a bed bug. Then all the dead bugs under the sink. I could not believe how gross. Clearly not cleaning the rooms properly. Can’t even sweep? Also found prior tenants sick in the closet so no ones looking anywhere for mess. Oh and we woke to that morning to our cars back glass being shattered. . And right outside the front doors. Just have really never had such a bad experience. Especially for $150/night…
Stayed 1 night in Jan 2025

8/10 Good

Deanna

Travelled with family
Liked: Cleanliness, staff & service

Okay

Beds are older and super hard
Stayed 1 night in Jan 2025

8/10 Good

Torry

Stayed 1 night in Jan 2025

10/10 Excellent

Gabby

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a little buffet bar and fountain drinks!
Stayed 1 night in Jan 2025

10/10 Excellent

Steve

Travelled with partner
Great,clean room!!
Stayed 1 night in Jan 2025

6/10 Okay

Scott

Travelled with family
Liked: Staff & service, property conditions & facilities
Average experience. Good breakfast, pool closed for remodeling, coffee pot had broken lid, hide-a-bed with nothing to make it up with. Good hot water and nice shower. Broken picture off the wall leaned up against the wall. Probably try somewhere else next time.
Stayed 1 night in Jan 2025

8/10 Good

Tj

Stayed 1 night in Jan 2025

2/10 Terrible

Daniel

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
we killed a dozen roaches in our room and found roach poop on the bedding. Disgusting, will never stay here again.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The walls had dirty marks everywhere. The mattress on the pull out sofa had a lot of stains that looked to be dog related. There wasn’t any bedding for the sofa bed in the room. Unsanitary.
Stayed 1 night in Dec 2024

10/10 Excellent

Arturo

Stayed 1 night in Dec 2024

6/10 Okay

THOMAS

Liked: Room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would not recommend

Very disappointed with our stay. We checked into the hotel in the late evening after a 9hr drive, unloaded our bags and were getting ready for bed when we discovered the fitted sheet had faint blood stains. We immediately contacted the front desk and spoke to the sales manager who provided us with a replacement sheets. Unfortunately when we went to replace the sheets we discovered that the pillow top cover also had what appeared to be a recent blood stain indicating that none of the bedding had been recently replaced. At that point it was quite late and we had already unpacked so we decided to just remove all of the old bedding including pillow cases and use the sheets we got from the front desk to sleep that evening which we were barely able to do after all that and to top it off the walls of the room were so thin that we could hear the couple in the next room. Also there was a large flood light right outside the bedroom window that came in through the top of the curtain lighting the room. The next day we called the front desk again speaking to the general manager who sent a maid to replace the bedding and clean the room. The maid further confirmed the blood stained pillow top and sheets as well as finding urine stains. Unbelievable! The maid gave the room a thorough cleaning and apologized for the issue even though it wasn't her floor. After that there was absolutely ZERO follow up by management nor any offer to compensate us for the terrible first night.
Blood stained sheet & pillow top
Stayed 4 nights in Nov 2024