2/10 Terrible
Blanca, Desert Hot Springs
Business traveller
2 Mar 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed with my room, not as advertised. It was dirty, bedding had hair, bathroom toilet had pubic hairs on rim. Shower had hair inside, no plastic curtin just cloth curtin. No trash bag, other than bathroom trash. No running water when I checked in, watied a few hours and when water came back it was spilling black dirt like particles for a while. No hot water during my stay just cold water. Front desk staff was rude, counld not answer how long water would be off. I ended up leaving Friday afternoon even though I paid till Saturday mid day as I was grossed out and wanted to leave ASAP but had to wait till as my sons Basic Training graduation at Fort Moore Army Base wasnt completed till Friday mid day. As I went to check out early the front desk was having computer issues and on the phone with someone while another guest was trying to check in. She made in gesture of annoyance that I wanted to check out. Asked what I wanted and said my computer is down just leave your key, even after I said was checking out early she didn't care and repeated I just leave the keys and I could leave. I decided not to stay and argue as my experience was already horrible and my son and I were headed to Columbus airport to fly home. I was not about to miss our flight by staying to argue with the front desk. My experience with his hotel was horrible, I would not be recommending this place to other army families that ask on Facebook groups. Cleaning staff needs training. Front desk staff as well
Blanca
Stayed 3 nights in Feb 2025