See all properties

El Cozumeleño Beach Resort - All Inclusive

3.5 star property

Choose dates to view prices

Photo gallery for El Cozumeleño Beach Resort - All Inclusive

Aerial view
Property video
Premium Sky Top Room | In-room safe, individually decorated, individually furnished
Buffet
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Playa Santa Pilar Km 4.5, Cozumel, QROO, 77600
  • Place, Playa San Juan
    ‪17 min walk‬
  • Place, Isla Cozumel Biosphere Reserve
    ‪16 min drive‬
  • Place, Chankanaab National Park
    ‪28 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪13 min drive‬

Room options

View all photos for Garden View

Garden View | In-room safe, individually decorated, individually furnished

Garden View

  • Partial ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Athletic Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Athletic Ocean View Guarantee

8.0 out of 10
Very good
(1 review)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Sky Ocean View

Sky Ocean View | In-room safe, individually decorated, individually furnished

Sky Ocean View

7.2 out of 10
Good
(10 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Sky Top Room

Premium Sky Top Room | In-room safe, individually decorated, individually furnished

Premium Sky Top Room

7.4 out of 10
Good
(18 reviews)
  • Ocean view
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Balcony Ocean View Guarantee

In-room safe, individually decorated, individually furnished

Balcony Ocean View Guarantee

  • Ocean view
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Front of property
Grand Park Royal Cozumel - All Inclusive
Cozumel
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
3.9 out of 5, Good, 1,010 reviews
The price is €257
includes taxes & fees
28 May - 29 May
Grand Park Royal Cozumel - All Inclusive

About this property

El Cozumeleño Beach Resort - All Inclusive

Catch some rays at the beach or spend the day relaxing at El Cozumeleño Beach Resort - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 2 restaurants.
El Cozumeleño Beach Resort - All Inclusive offers 251 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and a hairdryer. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor tennis court and a health club are featured at the property. 5 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of El Cozumeleño Beach Resort - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa San Juan. Enjoy features like free WiFi in public areas, free self-parking and a free manager's reception.
  • Free WiFi
  • Free self-parking
  • For dining with a beachfront location, stop by El Cocal Restaurant, one of the property's 2 restaurants and 3 bars/lounges
  • Take a swim in the indoor and 5 outdoor pools
  • Indulge with hot stone massages, facials or body wraps at the spa
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and mini golf
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 7 minutes by car from San Miguel Church and 9 minutes from Stingray Beach
El Cozumeleño Beach Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At El Cozumeleño Beach Resort - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 3.5-star Cozumel property is smoke free.

The property hosts a free manager's reception daily.
El Cocal Restaurant – This restaurant is located on the beach.
La Veranda – Overlooking the pool, this fine-dining restaurant only serves dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.
Swim Up Bar – On-site bar. Open daily.
La Pérgola – On-site coffee shop. Open daily.
Lobby bar – On-site lobby lounge. Open daily.
A hosted evening meal is available for a surcharge daily. Reservations are required.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkelling

Land activities

Miniature golf
Tennis

Entertainment

On-site entertainment and activities

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee; reservation required
  • Snack bar/deli

Restaurants on site

  • El Cocal Restaurant
  • La Pérgola
  • La Veranda
  • Lobby bar
  • Swim Up Bar

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Boat
  • Books
  • Children's pool
  • Evening entertainment
  • Foosball table
  • Free children's club
  • Full-service spa
  • Games
  • Health club
  • Indoor pool
  • Kayaking
  • Mini golf
  • Optional golf privileges
  • Outdoor tennis court
  • Personal motorised watercraft
  • Piano
  • Rowing/canoeing
  • Scuba diving
  • Snorkelling
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Beach toys
  • Children's games
  • Children's pool
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (5,381 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1972
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 40
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 60

Special check-in instructions

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Cozumeleño Beach Resort - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 60 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 001-007-002116/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Cozumeleno Beach Resort
El Cozumeleno Beach
El Cozumeleno Beach Resort
El Cozumeleno Beach Resort All Inclusive
El Resort All Inclusive
El Cozumeleno Beach All Inclusive
El All Inclusive
El Cozumeleno All Inclusive
Cozumeleno Inclusive Inclusive
El Cozumeleño Beach Resort All Inclusive
El Cozumeleno Beach Resort All Inclusive
El Cozumeleño Beach Resort - All Inclusive Cozumel

El Cozumeleño Beach Resort - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 400 out of 1324 reviews
Rating 8 - Good. 311 out of 1324 reviews
Rating 6 - Okay. 273 out of 1324 reviews
Rating 4 - Poor. 162 out of 1324 reviews
Rating 2 - Terrible. 178 out of 1324 reviews

7.4/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

4/10 Poor

Susana Vieira de

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The washroom looked like a locker room, there were no activities in the hotel like most all include resorts do, the pool was almost always being cleaned (could not be used), the “gym” barely had any equipments and the ones they had were in terrible conditions.
Broken doors, and not enough power outlets in the bedroom. Most things were in poor conditions.
The shower flooded at every time, and we could never tell when there would be hot water or not.
Stayed 7 nights in Nov 2025

8/10 Good

Michael

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Its open and spacious, but not as clean as expected, staff great, food outstanding
Stayed 5 nights in Jan 2026

6/10 Okay

Mehmet Rifat

Liked: Cleanliness
The room was ok, and had a nice view. The ac was very loud. The shower leaked, and the TV did not work. The staff was good, but would not clean the room daily unless requested
Stayed 4 nights in Jan 2026

6/10 Okay

Nancy Carol

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Took 3 days to get room cleaned because i apparently had to lock the box in my room even though i didnt use it. Shower had no hot water and the food was terrible, even at the restaurant but buffet was worse. We ended up eating elsewhere every day
Stayed 8 nights in Jan 2026

8/10 Good

CINDY

Liked: Amenities
Relaxing destination for sure.. Food was ok, but just like most all inclusive resorts, i waant expecting spectacular food. The rooms are very spacious but very outdated and the ac isn't the best. Honestly i chose tnis resort because of its location on the isla d! You can literally have fishes swimming around you..no snorkeling gear needed!
Stayed 3 nights in Jan 2026

6/10 Okay

Maximo, Albuquerque

Liked: Cleanliness
The hotel is outdated
Stayed 4 nights in Jan 2026

2/10 Terrible

Jan Carol

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This resort is the worst place we have ever stayed. The rooms were disgusting, stained couch, disgusting shower, chipped tiles. There was only two possible places to eat and the quality was hardly edible. There was only a buffet and one half way decent restaurant that you could had to get up before 8:00 am the day you wanted a reservation. It was so bad that we actually left the resort early (Wednesday) and went to the Westin. The brochure is totally misrepresented, many of the features do not exist. THere was never hot water, I took many cold showers, All glasses were plastic that they reused and the black emblem would rub off on your hands. The outdoor furniture was cheap plastic and - the bathroom door so wharped - the shower door was even more disgusting. I have plenty of pictures but their website is definitely false advertising.
Molded bathroom door and creaked when you opened. There were black stains on the floor
Stained Couch in our room
Disgusting shower that was stained with either cold or warm water and no pressure
Cracked tiles on the stairs
Stayed 7 nights in Jan 2026

8/10 Good

Tonya Jo

Travelled with family
Liked: Cleanliness
We have been coming to this resort for years and we love staying here. It is a smaller resort which is one thing we love. We never feel unsafe letting our teens run to their room or hanging at the pool while we are at the beach. The staff is amazing and you’re never without a drink or food options. We love ordering lunch on the beach! But if you want something different, it’s a short taxi ride to town. The water is the most beautiful clear blue, perfect for snorkeling!
Stayed 7 nights in Jan 2026

2/10 Terrible

Terri Lee

Travelled with partner
Disliked: Amenities, property conditions & facilities
We upgraded our room to have a slice of ocean view…mostly palm trees. No coffee in room and waited up to 45 minutes every morning for it in the lobby. Same food served cafeteria style everyday and not good, so we paid extra to eat off resort. Black mold in the air conditioning so we turned it off after day one but was sick all week from it. The staff was wonderful and worked hard to make it all up to us and kept the resort clean. It was a tired old resort that will not return too. No entertainment and piles of seaweed on the beach.
Stayed 7 nights in Jan 2026

10/10 Excellent

Suzy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great time & friendly staff!
Stayed 4 nights in Dec 2025

2/10 Terrible

lisa-, Severn Bridge

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2026

4/10 Poor

Fernando

Travelled with partner
Disliked: Amenities
I DID'NT LIKE THE RESORT.
Stayed 7 nights in Jan 2026

8/10 Good

katerina

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had to change rooms twice because they were dirty old and disgusting. Our third rule was in the newer section. It was very clean uncomfortable. I have to give the staff my thanks for being so attentive to find us a room that was to our liking.
Stayed 7 nights in Jan 2026

4/10 Poor

Hernán

Stayed 5 nights in Jan 2026

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Food was not good. No nightly entertainment.
Stayed 14 nights in Jan 2026

2/10 Terrible

Joshua

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We will never stay here again, and I recommend you also stay somewhere else. The people of Cozumel are friendly and the beach is gorgeous. Every room here faces the ocean to some degree. The hotel needs upgrades to rooms and processes. The buffet food is mediocre and repetitious, and the restaurant food is downright awful. Your booking doesn't guarantee your rooms. I booked several months in advance for two 2-bed/1-bath, adjoining available, ocean-view rooms for my family of 5. I contacted the hotel a month beforehand to verify accommodations, who said they put a note in our reservation. When we got there, the front desk attempted to "upgrade" us to a suite with only 3 beds and 1 bathroom. When we politely refused, she said we needed to wait and see what's available...not what you want to hear traveling internationally. After an hour of walking the property, they brought us to adjoining rooms: 1-king & 2-full beds. They offered a fold-out bed. We gave in because what other options did we really have? At least we had 2 bathrooms and somewhere to sleep. The rooms were very old with broken tiles and ceilings. The couch was disgusting and crumpled. The bathrooms were gross and we didn't have hot water for the first 4 days. We were facing NW so never got to watch a sunset from our balcony as hoped. The buffet was repetitious and mediocre, but so much better than the food at the restaurant for which you need to make same-day reservations. I'd have rather eaten MREs.
Stayed 5 nights in Dec 2025

6/10 Okay

Timothy

Travelled with partner, Travelled with group
Disliked: Property conditions & facilities
The Bad-- the bathrooms, especially the shower area need a major update or at minimum a deep clean. The food - the buffet the best thing is to order frim the grill or off the menu you scan off the napkin holder although half the items are not available it beats the cold buffet items anytime. The restaurant we ate at twice. Food looked fancy but tasted bland and was warm and not hot when it arrived. The Good- the beach is AMAZING. The snorkeling wonderful. The staff are so helful and kind.
Stayed 7 nights in Jan 2026

10/10 Excellent

Krista

Stayed 10 nights in Dec 2025

4/10 Poor

Jordan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms are VERY tired. AC is incredibly noisy, but barely cools the room. we had to sleep with the patio door wide open. Thankfully there was a fairly strong wind coming off the sea. The shower was broken (was however fixed in a timely manner) The thermostat literally fell off the wall, lol. We stayed here because we were diving in Cozumel. It's very important to be well hydrated before your dives. They provided only 2 small bottles of the water wich were never replenished during our 2 night stay. I went to guest services (front desk) at 5:45 AM one morning before we were going to depart to go diving to request some water. THE HOTEL STAFF COULDNT EVEN PROVIDE US WITH BOTTLED, OR FILTERED WATER. I was directed to a weatercooler to fill my bottles, wich was completly empty. Staff refused to refill it! If you need the basic human necessity of water to survive, I highly recommend avoiding this hotel! We struggled to find edible food at the main buffet (my partner was sick both nights after having eaten there, we changed hotels the following day and she was fine after that) The view is great, the snorkeling is great but it stops there. Would never stay here again unless I literally had absolutely no other choice. The beds are rock hard, stained and their fix is to throw a thin foam topper on top of the 30 year old mattresses. We didnt have high hopes for this place to begin with, but it was BAD!
Stayed 2 nights in Dec 2025

6/10 Okay

Karensa

Stayed 9 nights in Dec 2025

10/10 Excellent

Rhian

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
To anyone stressed about the bad reviews, ignore them. The food never ran out and there was lots to choose from. The buildings are old and wind/sand blown, and there’s seaweed on the beach, but that’s staying on the ocean. A gorgeous and warm ocean. You can order chips and guacamole right on the beach (not a “secret menu” you just have to ask like an adult). The staff was amazing and very helpful. Will 100% stay again. Thank you for the amazing stay!
Stayed 7 nights in Jan 2026

2/10 Terrible

Miriam

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The side of the building that we were at was really old, they did not give maintenance to the rooms. For the price it’s not worth it.
Stayed 1 night in Jan 2026

4/10 Poor

Rhonda K

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
This is my 4th trip to this hotel in 20 years. Let's start with the positive. The view is lovely, the blues and greens of the water are the most beautiful you will see. It has some rocky beach area to the south to see shells and a long beach to walk on to the North. It was very covered with seaweed and the water was muddied but a nice long, scenic walk. There are several staff that have been there for years and continue to have a smile and great service. The property is very small, two buildings, 1 buffet and 1 reservation restaurant. The reservation restaurant had horrible food the one night we ate there. The service was just as bad. It was my mom's birthday and we only got grumpy faced staff. We ate little of our food and left before dessert. We went over to the buffet and were welcomed with a smile, had great food and got the happy birthday we hoped for. The worst was the run down look of the hotel. It wasn't great when we were there 4 years ago, but it has gotten much worse. So many items with rust all over them, cracked cement stairs with rebar/steel bars showing, rusted/old looking balcony furniture, etc. Our tv never worked and after 4 times telling the front desk, I gave up. There is no way to contact the front desk without going to them. The lines are long and so is the wait. They are now using a QR code for hotel info but it is only available at the desk, not in the rooms. Very inconvenient! It was sad to know we probably won't return.
Stayed 4 nights in Jan 2026

6/10 Okay

Nicole

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
Room- wifi connection, outdated with balcony hazards for younger kids, no fridge, safe needs a key that you need to request and bed was shaped like a banana. Amenities- mini golf course needs maintenance, hole number 10 sucks, but our toddler wanted to do 18 holes daily and loved it. No activities from staff, snorkeling was awesome, pools are quite cold, sun doesn't hit the pools till after lunch. Volleyball court had giant rocks in the sand. Barely was set up the whole time we were there. You can rent jetskis right off the beach. Food- ask for what you need and want- they have it but you have to ask. We didnt know they had chips and guacamole but when we asked they brought it out. À la carte was not any better than the buffet outside. There were no desserts whatsoever aside from Jello but we did hear that Baker quit a week before. You can ask for ice cream and they have it in the back. Overall the staff were awesome... but the owner needs to step it up for the quality and invest some of his profits to support the hotel.
Stayed 7 nights in Jan 2026

4/10 Poor

Karla, Watauga

Travelled with family
Not in Cancun. Was dirty
Stayed 5 nights in Jan 2026

Hotels

Flights

Cars