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Quality Inn Cromwell - Middletown

2.5 star property

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Photo gallery for Quality Inn Cromwell - Middletown

Lobby
Free daily continental breakfast
Desk, laptop workspace, blackout curtains, iron/ironing board
Front of property
Ice skating

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services

Explore the area

View in a map
111 Berlin Rd, Cromwell, CT, 06416
  • Place, Cromwell Commons Shopping Center
    ‪10 min walk‬
  • Place, Cromwell Dog Park
    ‪1 min drive‬
  • Place, Wilcox Park
    ‪2 min drive‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

Room, 2 Queen Beds, Non Smoking (Upgrade)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Quality Inn Cromwell - Middletown

Riverside hotel with free breakfast and health club
This hotel features a health club, a snack bar/deli and a 24-hour business centre. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area.
Quality Inn Cromwell - Middletown offers 77 air-conditioned accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium digital channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit with a deep soaking bath and complimentary toiletries.

This Cromwell hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn Cromwell - Middletown. During your stay, you'll be within walking distance of Cromwell Commons Shopping Center. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a gym and ice skating
  • 7 minutes by car from Dinosaur State Park and 7 minutes from Wesleyan University
Along with a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and a meeting room are available. A health club, barbecue grills, and a vending machine are also featured at the business-friendly Quality Inn Cromwell - Middletown. Free self parking is available.
Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Fishing
  • Health club
  • Ice skating
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 30.00
Contactless check-in and check-out are available
Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
Minimum check-in age - 20

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, key retrieval

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.00 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-in fee: USD 40.00 for check-in between noon and 4:00 PM
  • Late check-out fee: USD 40.00 (subject to availability)
  • Rollaway bed fee: USD 20.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Quality Cromwell
Quality Inn Cromwell
Quality Inn
Quality Cromwell Middletown
Quality Inn Cromwell - Middletown Hotel
Quality Inn Cromwell - Middletown Cromwell
Quality Inn Cromwell - Middletown Hotel Cromwell

Quality Inn Cromwell - Middletown Reviews

Reviews

6.6
Rating 10 - Excellent. 243 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 204 out of 1000 reviews
Rating 4 - Poor. 146 out of 1000 reviews
Rating 2 - Terrible. 160 out of 1000 reviews

6.6/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

6/10 Okay

Ann

Stayed 1 night in Oct 2025

6/10 Okay

Rosana

Liked: Staff & service
Disliked: Property conditions & facilities
They need to change carpets and paint hallways. Dirty stairs and carpets. Broken elevator. Holes in my bedroom. TV control didn’t work. Staff were nice. Clean sheets and towels. Decent bathroom.
Stayed 3 nights in Oct 2025

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting, I had to leave!!! We arrived late Friday, too late to stay elsewhere and I had to book elsewhere for our second night in CT!!! Shower wouldn’t turn on, sink was clogged, peeling paint, TV was broken, breakfast was too gross to eat!!! FILTHY!!! THEY ABSOLUTELY HAVE BED BUGS!!!! DO NOT STAY HERE!!!!! THEY MADE ME PAY FOR THE SECOND NIGHT EVEN THOUGH I CHECKED OUT!! Poorly managed, poorly ran, the worst hotel I’ve ever been to!!!!
Stayed 2 nights in Oct 2025

6/10 Okay

Adrianne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The breakfast we very limited and everything was stained except the beds. Not impressed. You get what you pay for!
Stayed 1 night in Oct 2025

6/10 Okay

Valentino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

Shannon

Disliked: Cleanliness, property conditions & facilities
The bed was nice and sheets were clean. Heat worked. Wifi was fine. However, the floor was sticky and the shower didn't look clean so I avoided it. Elevator was down the night I stayed. The hallway carpets are in need of a very deep clean.
Stayed 1 night in Oct 2025

6/10 Okay

Chris

Travelled with partner
Disliked: Amenities
This was a last minute stay and it was OK
Stayed 1 night in Oct 2025

2/10 Terrible

Lorenzo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

The Hotel was in very poor condition. Elevator was not working, carpet was old, soiled and smelly. Beds were not comfortable and breakfast was not consumable. Not worth half of what I paid.
Stayed 1 night in Oct 2025

10/10 Excellent

Oleg

Stayed 1 night in Oct 2025

6/10 Okay

Margaret

Stayed 1 night in Oct 2025

6/10 Okay

Tracie

Travelled with family
Liked: Staff & service
Disliked: Amenities
Needs some updates in common areas. Rugs are horribly stained but the room was clean and bathroom had been updated.
Stayed 1 night in Oct 2025

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
During our 3 night stay, the room was never serviced. Garbage not emptied. Beds not made.
Stayed 3 nights in Oct 2025

2/10 Terrible

Joseph

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is awful. The bathroom had mildew and the paint was literally falling off of the bathroom ceiling. The caulk on the floor of the shower was discolored and really gross. We checked in and the magnetic key didn’t work. When I went to the front desk, the person told me that I probably didn’t know how to use the key. I told him I’ve stayed in probably 2,000 hotel rooms and asked him to just rekey the card. He looked at me and interestingly Gabe me 2 rekeyed keys. Of course, the key worked perfectly. The included breakfast was a disaster as well. The pancakes were inedible to the point where the pancake literally stuck to the plate. The staff was rude and the facilities were totally unacceptable
Stayed 1 night in Oct 2025

6/10 Okay

Scott

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Very dated needs updating
Stayed 2 nights in Sep 2025

6/10 Okay

Joanna

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean room
Stayed 1 night in Sep 2025

4/10 Poor

Jennifer

Business traveller
Disliked: Cleanliness

Poor experience.

The desk clerk was unwelcoming, the room desk chair material was torn apart and the toilet seat can’t close because the counter top lip was built over it. The breakfast was not appetizing.
Stayed 1 night in Sep 2025

10/10 Excellent

Tony

Stayed 1 night in Sep 2025

2/10 Terrible

Yusuf

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff did their best. Appreciate it. But so much general maintenance needed. Should be shut down for a bit to renovate and repair. Genralmspaces, carpets, room furnishings, the elevator didn't work. Could be much better, wish them luck.
Stayed 1 night in Sep 2025

8/10 Good

Audra

Stayed 1 night in Sep 2025

2/10 Terrible

CARLOS

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I try to contact EXPIDIA I never used it I canceled elevators don’t work
Stayed 1 night in Sep 2025

4/10 Poor

Erin

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Curb appeal is very poor. I pulled in the parking lot and immediately was turned off - if i could have cancelled my reservation that late and gone somewhere else I would have. The room smelled. It didnt seem or feel very clean. The bed was not that comfortable. The breakfast was very poor. There should have at least been water out to drink with the breakfast, the juices were a funny color, I’m not even sure what they were. By 7am the coffee was gone and I didnt see anyone ever come to even check on anything to ask for more coffee. I have bad allergies, within an hour I was very congested and I woke up the next morning with a bad sinus headache - clearly something in that hotel/room was very dirty.
Stayed 1 night in Sep 2025

10/10 Excellent

GARY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Standard basic motel. Great for short stays
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Accommodations were good. Beds were super comfortable. But the rooms need some updating, paint peeling, cracked sink in the bathroom, door handle broken...Free breakfast wasn't even there and room was empty before 10am.
Stayed 1 night in Sep 2025

4/10 Poor

Martin

Travelled with partner
Disliked: Cleanliness, amenities
Rugs need real cleaning, possibly changing. Same for common areas furniture. Elevator was not working, which should be a no no for any hotel. We had to use stairs to bring our luggage to the room and back. Not recommended.
Stayed 1 night in Sep 2025