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My Story Hotel Ouro

3.0 star property

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Photo gallery for My Story Hotel Ouro

Double Room | Minibar, in-room safe, desk, soundproofing
A reception desk with a white counter, a brick wall, and a sign that reads "Story Hotel."
Lunch and dinner served
A narrow street with buildings on either side, a metal balcony railing, and a clear blue sky.
A hotel with a traditional facade, featuring ornate window frames and a balcony with decorative iron railings.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Bar
  • Laundry room

Explore the area

View in a map
Rua Áurea 100, Lisbon, 1100-063
  • Place, Commerce Square
    ‪3 min walk‬
  • Place, Rossio Square
    ‪3 min walk‬
  • Place, Santa Justa Elevator
    ‪3 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪14 min drive‬

Room options

View all photos for Double Room

A hotel room with a bed, two bedside tables, a nightstand, a phone, and a vase with flowers.

Double Room

8.4 out of 10
Very good
(28 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

10.0 out of 10
Exceptional
(12 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Family Room

A hotel room with a bed, bedside tables, a nightstand, a lamp, and a window.

Family Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds
  • Free Wi-Fi

Room

  • Sleeps 10
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for DOUBLE ROOM

Minibar, in-room safe, desk, soundproofing

DOUBLE ROOM

  • 13 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About this property

My Story Hotel Ouro

A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning and laundry facilities are on-site.
My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at My Story Hotel Ouro. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Rossio Square and 11 minutes on foot from Avenida da Liberdade
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at My Story Hotel Ouro.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:30 AM.
On-site venue – This restaurant specialises in Portuguese cuisine and serves lunch and dinner.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Designer stores
  • Shopping centre
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Hardwood flooring in room
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 15 for adults and from EUR 15 for children
  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 25 (one-way), (up to 12 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
My Story Hotel Ouro offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.
Property Registration Number 7845
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 793 reviews
Rating 8 - Good. 276 out of 793 reviews
Rating 6 - Okay. 65 out of 793 reviews
Rating 4 - Poor. 17 out of 793 reviews
Rating 2 - Terrible. 6 out of 793 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff who were extremely courteous, helpful and welcoming! Wonderful breakfast! Fantastic shower!
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 5 nights, the room were very clean. Great bakery across the street. In the center of everything. 2 min walk from the subway.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Darren

Centrally located, everything you need within a short walk. Sound proofing was brilliant as slept really well. Rooms were cleaned daily and staff were helpful.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

SEONKYU

Liked: Cleanliness, amenities, property conditions & facilities
All Staffs are very nice and willing to help their guest. Loved to stay in this hotel and all core travel spots are very close to go.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Pinar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Yuk Lung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff and a very pleasant stay.
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff. The area near the hotel is very busy but the room was quiet. Great location to walk to the major attractions.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Milene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, clean, modern, and right in the downtown area, near shopping, plenty of great dining options but still quiet enough for a good night sleep
Stayed 2 nights in Aug 2025
Verified

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great location, highly recommend
Stayed 7 nights in Jan 2023
Verified

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Verified

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in the middle of everything. Convenient for walking to many of the tourist destinations. Staff were extremely helpful and friendly.
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Susannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024
Verified

8/10 Good

kalea

Liked: Property conditions & facilities
Room was clean, staff seemed very young and a bit unproffesional. Flies in room as well. Location was decent.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Kitt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location right in the heart of Lisbon. So many dining and shopping options at your doorstep. Staff was very friendly and helpful both at the Front Desk and in the Restaurant.
Stayed 2 nights in May 2025
Verified

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City centre stay

Good location, clean, nice bar, great breakfast.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, staff were approachable and friendly. The hotel itself was centrally located to get to tourist attractions and all other amenities.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

MIGUEL

Liked: Amenities, property conditions & facilities
Excelent service, very happy with our stay
Stayed 3 nights in Aug 2023
Verified

10/10 Excellent

Luis

Liked: Amenities
Clean, great service and best location!
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
love the location
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Pekka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and quiet

Staff was very nice and welcoming. The rooms were very quiet, no street noise. That was surprising in the city center.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ive stayed twice now, i love it here
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel right in downtown. Great service as well.
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Jerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was only there for one day and night after a retreat in the national park. It was the perfect transition to civilization and prep for the plane trip home. Peaceful. Lovely.
Stayed 1 night in Sep 2025