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City Hotel Derry

4.0 star property

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Photo gallery for City Hotel Derry

Front of property
Indoor pool, pool loungers
Hypo-allergenic bedding, blackout curtains, bed sheets
Meeting facility
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Gym
  • Parking available

Explore the area

View in a map
Queens Quay, Derry, Londonderry, Northern Ireland, BT487AS
  • Place, Guildhall
    ‪3 min walk‬
  • Place, Museum of Free Derry and Bloody Sunday Memorial
    ‪6 min walk‬
  • Place, Derry City Walls
    ‪9 min walk‬

Room options

View all photos for Family Room

Hypo-allergenic bedding, blackout curtains, bed sheets

Family Room

8.6 out of 10
Excellent
(8 reviews)
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, blackout curtains, bed sheets

Junior Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed

Superior Room, 1 Double Bed | Hypo-allergenic bedding, blackout curtains, bed sheets

Superior Room, 1 Double Bed

9.0 out of 10
Wonderful
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Junior Suite Penthouse

Executive Junior Suite Penthouse | Hypo-allergenic bedding, blackout curtains, bed sheets

Executive Junior Suite Penthouse

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room (Double & Single)

Hypo-allergenic bedding, blackout curtains, bed sheets

Family Room (Double & Single)

9.0 out of 10
Wonderful
(14 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Executive Double Room, 1 Queen Bed

Executive Double Room, 1 Queen Bed | Hypo-allergenic bedding, blackout curtains, bed sheets

Executive Double Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room, Accessible Bathtub

Standard Double Room, Accessible Bathtub | Hypo-allergenic bedding, blackout curtains, bed sheets

Standard Double Room, Accessible Bathtub

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, blackout curtains, bed sheets

Standard Double Room

8.6 out of 10
Excellent
(34 reviews)
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds | Hypo-allergenic bedding, blackout curtains, bed sheets

Standard Twin Room, 2 Single Beds

9.8 out of 10
Exceptional
(6 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

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About this property

City Hotel Derry

An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a conference centre are on-site.
City Hotel Derry offers 158 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.
An indoor pool and a children's pool are on site. Other recreational amenities include a steam room and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at City Hotel Derry. During your stay, you're just a quick walk from Guildhall. Enjoy features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a steam room
  • Steps from Guildhall and 11 minutes on foot from Derry City Walls
City Hotel Derry offers its guests a kids' pool, an indoor pool, a steam room, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 3842 square feet (357 square metres) and includes a conference centre. Barbecue grills, a vending machine, and tour/ticket assistance are also featured at City Hotel Derry. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Londonderry hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7 AM to 10 AM.
Thompsons – This restaurant serves breakfast, lunch and dinner. A children's menu is available. Reservations are required.
Coppins Bar – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (GBP 14 per day); discounts available
  • Secured parking on site (GBP 14 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 10 AM for a fee: GBP 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Coppins Bar
  • Thompsons

Things to do

  • Children's pool
  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (3,842 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • On a river
  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Lift (231 centimetre wide door)
  • Raised toilet seat (51 centimetre high)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (188 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Connecting rooms available
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 15.00 per person
  • Secured self-parking fee: GBP 14.00 per day
  • Nearby parking fee: GBP 14.00 per day (5 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Outside food is not permitted on the premises.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

City Hotel
City Hotel Derry
Derry City Hotel
Hotel Derry City
City Hotel Derry Londonderry
The City Hotel Derry
City Derry Londonderry
City Hotel Derry Hotel
City Hotel Derry Londonderry
City Hotel Derry Hotel Londonderry

City Hotel Derry Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 489 out of 1005 reviews
Rating 8 - Good. 301 out of 1005 reviews
Rating 6 - Okay. 129 out of 1005 reviews
Rating 4 - Poor. 54 out of 1005 reviews
Rating 2 - Terrible. 32 out of 1005 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Colleen

Business traveller
Disliked: Amenities, property conditions & facilities
Room not very clean - claimed upgraded me to superior room but don’t show in standard. Two bins in room contained previous guest rubbish. Had to phone and get coffee for machine as no pods in room
Stayed 1 night in Jan 2026

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Spacious, clean and warm rooms. Friendly and helpful staff.
Stayed 2 nights in Jan 2026

6/10 Okay

Denise

Stayed 1 night in Jan 2026

10/10 Excellent

Agnes

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Room was huge for the 3 of us. Staff very friends and helpful. Definitely would stay again at the city hotel
Stayed 1 night in Jan 2026

6/10 Okay

Kevin

On arrival was not told that building work would be starting at 4am a notice was put through door after checking in when requested a table for dinner was told they couldn’t give us one and offer bar snacks instead which I didn’t think was exceptional if had of known this we wouldn’t of stayed outside the building was discusting and then was charged for parking I don’t expect to stay in an hotel and have to leave for something to eat but we went to Madeline palace and the staff and food was exceptional I would not recommend this hotel to anyone
Stayed 1 night in Jan 2026

4/10 Poor

James

Liked: Amenities
We were allocated a disabled room which was not what was booked through Hotel's. com. We were also lead to believe that the underground car park was included in the price as was the case when I stayed here before on several occasion,in stead we had to pay an additional fee. The hotel is also going through restorations although we had been told this at time of booking.
Stayed 1 night in Jan 2026

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Got one of the newly decorated rooms and it was lovely! The staff were very friendly and we had a great stay. Really pleased with the price and the location couldn't have been handier.
Stayed 3 nights in Jan 2026

6/10 Okay

Mary

Liked: Staff & service
The car parking facilities are awful. Having to pay £14 for car park at the hotel - never had to do this before
Stayed 1 night in Dec 2025

6/10 Okay

Mary

Travelled with family
Liked: Staff & service
Yes rooms were okay. One of the rooms was not ready for checkin when we arrived. We were charged for parking on arrival and there was no space for our car on the second evening. The amount was credited to our room instead of returning the cash which we'd paid with. moneyto our to our
Stayed 2 nights in Jan 2026

8/10 Good

Emma Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was clean and staff friendly but rooms and bathroom very dated although it is mid being taken over by Hilton so hopefully rooms get a revamp
Stayed 1 night in Dec 2025

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Breakfast was avera
Stayed 1 night in Dec 2025

10/10 Excellent

PAUL

Stayed 1 night in Dec 2025

8/10 Good

Gregg

Liked: Cleanliness, staff & service, amenities
Some noise. Rooms a little worn, but overall a good experience and great location.
Stayed 2 nights in Dec 2025

10/10 Excellent

Jeanette

Stayed 1 night in Dec 2025

10/10 Excellent

Matthew

Stayed 1 night in Dec 2025

4/10 Poor

Darren

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel under renovation wasn't mentioned when booking so bar/restaurant moved to 1st floor and really just using a space
Stayed 1 night in Dec 2025

4/10 Poor

Maureen

Stayed 1 night in Dec 2025

10/10 Excellent

LYNN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable room are very handy.. I am sitting sofa is bit low comfortable but difficult get up due my health issue. Bed are lovely to sleep but no tv. I would lv one room with one tv without walls, I pick wrong room.. lol. Shower are ok & haven’t been in bath cos no time but difficult climb over due my health issue.. I pick wrong room.. everything so perfect have drinks etc in fridge. wow..
Left side tv & fridge in desk with nice chair
Other side bed but no tv.
See between wall bedroom & sofa with tv.
Handy lovely few different doors on 7th floor..
Stayed 2 nights in Nov 2025

4/10 Poor

Colin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Hotel is in great location and was very clean, unfortunately it os dated and in need of updating/a refresh. Beds weren't very confortable and there was a lot of noise during the night from other residents shouting in the hallways for prolonged amounts of time. Staff at reception and breakfast were very good, helpful and polite. Breakfast quality wasn't great but view was lovely. Leisure faciliies were tired - pool cold and jacuzzi disappointingly not open.
Stayed 1 night in Dec 2025

8/10 Good

Adie

Stayed 1 night in Dec 2025

8/10 Good

Nuala

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shania (restaurant Manager) was very professional and helpful. Hotel was under construction, pity because it's a lovely hotel. There was no atmosphere, hotel was quiet though we still enjoyed our stay.
Stayed 2 nights in Dec 2025

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly and efficient. Only complaint Jacuzzi not working, would like to have been informed before we had got changed to use it.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff at front desk!
Stayed 1 night in Nov 2025

6/10 Okay

Anne

Travelled with family and small children
Liked: Cleanliness, amenities
Yes room was fine. Staff were helpful. Ground floor is out of bounds and no work appears to be happening. Not as good as it used to be.
Stayed 2 nights in Nov 2025

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities
Bar unavailable, then there was an electric fault in room and no water. Ended up being moved to another hotel
Stayed 1 night in Nov 2025

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