See all properties

C. H. Chelo

2.5 star property
VIP Access

Choose dates to view prices

Photo gallery for C. H. Chelo

Family Room (3 people) | Desk, blackout curtains, iron/ironing board, free WiFi
Staircase
Family Room (3 people) | Bathroom | Combined shower/bathtub, hair dryer, slippers, towels
Family Room (3 people) | Bathroom | Combined shower/bathtub, hair dryer, slippers, towels
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View in a map
Hortaleza 17, 3º Izquierda, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Place, Plaza Mayor
    ‪13 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪19 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Basic Double or Twin Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double or Twin Room

9.6 out of 10
Exceptional
(5 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room (3 people)

Family Room (3 people) | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (3 people)

9.2 out of 10
Wonderful
(5 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Family Room (4 people)

Family Room (4 people) | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room (4 people)

9.6 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room | Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

9.2 out of 10
Wonderful
(7 reviews)
  • 6 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Basic Double Room

Desk, blackout curtains, iron/ironing board, free WiFi

Basic Double Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Single Room

Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

  • Sleeps 1
  • Free Wi-Fi

Similar properties

Property entrance
Far Home Atocha
Madrid Centro
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
  • Housekeeping
4.5 out of 5, Wonderful, 783 reviews
The price is €68
includes taxes & fees
6 Jul - 7 Jul
Far Home Atocha

About this property

C. H. Chelo

Along with tour/ticket assistance, this pension has free Wi-Fi in public areas and multilingual staff assistance.
C. H. Chelo offers 10 air-conditioned accommodations with complimentary slippers and blackout curtains. 22-inch LCD televisions come with digital channels.

Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at C. H. Chelo, you're just a quick walk from Gran Via. Features include free WiFi in public areas and a local area shuttle (surcharge).
  • Free WiFi
  • Services include tour or ticket assistance and luggage storage
  • Steps from Gran Via and 8 minutes on foot from Puerta del Sol
  • Local-area shuttle service available for a fee
C. H. Chelo offers its guests multilingual staff, tour/ticket assistance, and a lift. Public spaces have free WiFi.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking available (EUR 19 per day)
  • Area shuttle (surcharge)

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV with digital channels

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 15 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 19 per day (1312 ft away)
  • Late check-in fee: EUR 20 for check-in between midnight and 1:30 AM
  • Rollaway bed fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
The front desk at this property is open daily from 9:00 AM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

C. H. Chelo Motel Madrid
C. H. Chelo Motel
C. H. Chelo Madrid
C. H. Chelo
C. H. Chelo Madrid
C. H. Chelo Pension
C. H. Chelo Pension Madrid

C. H. Chelo Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 162 out of 408 reviews
Rating 8 - Good. 161 out of 408 reviews
Rating 6 - Okay. 63 out of 408 reviews
Rating 4 - Poor. 13 out of 408 reviews
Rating 2 - Terrible. 9 out of 408 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Maria Enilda Velez

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 11 nights in Feb 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service
Clean room, staff were friendly and attentive. Hotel well located for those passing through or exploring Madrid. Very well located for running in Parque Retiro. My only gripe is that I could not open the hand soap in the little packets, would be better if the hand soap was in a dispenser
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Sing

Liked: Cleanliness, staff & service
ok place to stay overnight for a budget
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service
Al good.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

claudia M

Liked: Cleanliness, staff & service, property conditions & facilities
My kids love it, because is in the middle of there favorite stores…
Stayed 4 nights in Nov 2025
Verified

6/10 Okay

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Pham Hoang Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and convenient location!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice but small.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly staff.

Friendly staff, great location and comfortable rooms.
Stayed 2 nights in Mar 2023
Verified

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, it’s not the Hilton but provides a friendly welcome by the owner, clean comfortable bed and clean shower which is all you need.
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Yumi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located good area, near from downtown. few minutes from the supermarket. Stuffs are nice and kind.
Stayed 2 nights in Jun 2025
Verified

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful. The radiator to heat property did not work well. There was an extra charge to use safe box. Not much room for bathroom.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Madeleine Sahar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owners were very friendly and sweet! The room was also quite nice and well-located in the city
Stayed 12 nights in Jan 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything been here twice will come back
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Gigliola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location 👌

Excellent location, very clean, excellent price...
Stayed 2 nights in Aug 2022
Verified

8/10 Good

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities
Smaller space than I was expecting…tiny bathroom. Great location!!
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location - small, but clean. Very friendly and helpful management. Will definitely recommend!
Stayed 5 nights in Sep 2022
Verified

10/10 Excellent

REMIGIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like it
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

wilma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great budget hotel. Excellent service and location

Excellent service. The staff very nice. It is very compact room but with great comfort and very clean. In the heart of Madrid. Safe
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Niury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and pleasant, but one night soap and shampoo were not replaced. External door to the property had a broken lock on the third day, so we had to call for entry, which was difficult. These were minor concerns. Overall, the property was nice and the staff friendly.
Stayed 4 nights in Oct 2025
Verified

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
The most important part was the location, the room was bit small but it had every things included a small fridge which I never used but it was nice to have it, breakfast availability would have to be nice but I understand it’s a small hostel but it was great the fact that You have a coffee machine full of hot beverages (Love that), I would improve the size of your lavatory and a nicer space for your toiletries ! In general I was happy with my choice !
My bed
Bedroom
Bedroom Desk/Cabinet
Closet
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ismael

Liked: Staff & service, amenities, property conditions & facilities
We rented an appartment with two bedrooms, it has an amazind livingroon, kitchen and exterior terrace. It is located a few meter from the "Cristo del Sol"
Stayed 3 nights in Jun 2022
Verified

6/10 Okay

Eduardo

Liked: Cleanliness, staff & service
Basic but clean and nice staff. Not that easy to find because the sign that has the name is covered by a tree. The sign on the door it says another name
Stayed 1 night in Nov 2024