2/10 Terrible
Randolph, Latham
2 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This facility wrongfully charged me for an additional “guest” and when i called to straighten it out they were rude and said they would check it out and get back to me. I’ve stayed at this a hotel twice because I go to concerts at Bethel Woods which is a few hours from my home. I checked in alone and then I went to a Neil Young concert at Bethel. I came back and waived to the night manager as i went up to my room. He i found to be nice, i forget his name but he’s a heavy set guy. I woke up and had to go to work at 6am, i took a shower and left around 6:30. Nobody was at the desk at all so i left my room cards on the check in desk. Abit later i called to make sure they got them and she checked me out. Moments later I got a large charge on my credit card and I called to see what it was. She said it was for a guest and would have the manager look into it and have them call me back. I called the next day and they said they reviewed the cameras and I did indeed have a guest. i told them i had no idea who they were seeing but they were not my guest as i traveled alone, stayed alone, and went home alone. I don’t know what they are up to here but i’ve reported them to my credit card for improper billing and will never return. I refuse to be charged for something I did not do or receive. I was alone
Randolph
Stayed 1 night in Aug 2025
