6/10 Okay
Apoorva
Travelled with family
24 Apr 2025
Liked: Cleanliness
Okay hotel, not an okay experience.
I booked this hotel because it was conveniently located. The hotel is okay - its a good location, they have a basic breakfast every day, and the rooms, while small, have all the necessities. Housekeeping is efficient and do a good job. However, we did not have a good experience. We requested a room with two queen beds, which we booked less than 24 hours earlier. When we arrived, this room was unavailable. Instead, they offered us a room with a King bed and a sofa bed. That was inconvenient since we were travelling with our 8-year-old. They apologised and offered us 7000 Marriott Bonvoy points and three bottles of water as compensation, and offered to move us to the requested room after 24 hours. We took the offer given that there were no other options. The room was small, and the sofa bed was uncomfortable. And no bedding was provided for the sofa bed. The next day, nobody checked in on us to ask us about the move. At one point, when I went to the lobby to refill some water bottles and then placed them in my bag, I was approached by hotel security and asked if I had paid for the bottles. After I explained that I just refilled them, he left (without an apology). Overall, I did not feel welcome at the hotel.
Apoorva
Stayed 3 nights in Apr 2025