2/10 Terrible
Verified traveller
Travelled with family
25 Aug 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible!
This hotel really fools you by the looks and pictures on their website. It doesn't reflect on the employees attitude and the under staffing. I arrived one hour early prior to my reservation, I decided to wait in the lobby bar. Full bar and only 1 bartender available is it crazy, considering to have fully booked Hotel and a event on the convention. The bartender super rude and zero customer. The check-in times arrives No txt msg like they said, I have to wait in like again to check on my room, 4:20pm by the time. I got assisted by the manager I think her name is Ana, gave me my room key and show my thr map of where I am staying. They sent me to a building completely opposite of my reservation all the way in the back very outdated, smell horrible and the elevators super slow. I was not happy, I called the Hotel to make a change or a upgrade to be switch to a different building the gentlemen I spoke to told me he have a room available across from the pool just to come to the front desk to make the change. Ones on the front desk a Hispanic lady help told I just called in to maks a change hand no clue what I was saying and got rude with me that no room was available it was a misunderstanding that they couldn't help me. Anyways, they have lots to work on with their communication ,understaffed and customer service.
Verified traveller
Stayed 1 night in Aug 2025
