6/10 Okay
Erin
Travelled with family
20 Aug 2025
Disliked: Staff & service, amenities
“free” parking, which was a farce as it comes with high rate fees outside of what Expedia charges. It was an extra $500+ on top of what we paid Expedia which was very misleading.
Positive: Nice location, easy to get around and
for us it was walkable to coffee, restaurants, shopping, etc. We liked the area it was in.
Room was spacious, nicely updated. Comfortable.
Cons: Service was AWFUL. I don’t say that often or lightly. It was my husband, me, and my eight-year-old. We paid for a room for three, through Expedia. Our daughter definitely does not fit into our bed anymore. I purposefully did not choose a smaller room for that reason.
With a room for three, we figured there would be either a couch or a chair that would fold out.
When we got into our room, we noticed it was just a king bed. Nowhere for our daughter to sleep. We also noticed there were no additional towels, we only received two keys, etc.
When we called about an extra bed, as we had booked a room for three, we got the most rude manager on the phone. He said “sometimes I have people complaining that a king bed is too big. Sometimes I have Japanese women that can fit four women into a bed. Anything goes in San Francisco. It’s going to be $20 a night for an extra bed.
What!?
I won’t take you through the experience of trying to get an extra key for our room. It was painful.
The rooms are decent, better than I expected. Location is nice. Service here is awful. On principal alone I’ll never stay here again.
Erin
Stayed 4 nights in Aug 2025