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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

Standard Room, 1 Queen Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains
Exterior
Pillow-top beds, desk, laptop workspace, blackout curtains
Meeting facility
40-inch LCD TV with cable channels, TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air conditioning
  • Pet-friendly
  • 24/7 front desk
  • Free WiFi
  • Business services

Explore the area

Map
524 Sutter Street, San Francisco, CA, 94102
  • Oracle Park
    ‪3 min drive‬
  • Lombard Street
    ‪3 min drive‬
  • Pier 39
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Accessible, Non Smoking

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

40-inch LCD TV with cable channels, TV

Suite, 1 King Bed, Non Smoking, Refrigerator

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Non Smoking

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

The Cartwright Hotel - Union Square BW Premier Collection

Hotel with a 24-hour front desk, near Lombard Street
This smoke-free hotel features coffee/tea in a common area, a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
The Cartwright Hotel - Union Square BW Premier Collection offers 114 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of The Cartwright Hotel - Union Square BW Premier Collection's walkable location. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus a business centre and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the area's walkability and the proximity to shopping
  • Just a 3-minute drive from Oracle Park and a few minutes from Lombard Street
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 1173 square feet (109 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection.

This 3-star San Francisco hotel is smoke free.

Languages

Chinese (Mandarin), English, Filipino, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35.00 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

The Cartwright Hotel - Union Square BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1006 reviews
Rating 8 - Good. 264 out of 1006 reviews
Rating 6 - Okay. 79 out of 1006 reviews
Rating 4 - Poor. 30 out of 1006 reviews
Rating 2 - Terrible. 38 out of 1006 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Lise

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old historic hotel that is being renovated. It was fun to stay there, the staff was really nice. Lots of excellent restaurants nearby!
Stayed 1 night in Feb 2025

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Room was small but comfortable. Friendly staff. Good restaurants near by.
Stayed 4 nights in Feb 2025

10/10 Excellent

Doug & Leti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Johnathan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Broken drain and rude service

Immediately after checking in I want to wash my hands and found the drain pipe under the sink disconnected. There are no phones in the room so I had to go back down to the front desk. Edward was not empathetic or proactive with solutions. I had to suggest moving us to another room while they fixed it. We had to move our stuff down several floors to a handicap accessible room for a night. This room had signs of wear and the floors were not very clean. I complained about this whole process was making us late for our dinner reservations and ruining a celebration weekend. Edward was adamant it wasn’t their fault and all they could do was give us the other room. I explained anyone that cleaned the sink properly recently would have noticed the pipe, the accessible room was not what I paid for and the lack of responsibility and accountability is very upsetting. I had better luck with staff the following day who actually moved our stuff back when the room was fixed. However, we dreaded seeing Edward every time we came back because he was rude to me and my wife. I’m from San Francisco and was not expecting a new modern hotel but I was expecting good service and the room I reserved. Beware that the price does not reflect the value here.
Stayed 2 nights in Feb 2025

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the cleanest or friendliest staff. I had an incident in which someone entered my room when I left for a few hours. I had a “do not disturb” sign on. They (staff) left a note saying I’d be fined $250 if I were smoking. I was not smoking. I’m a solo female traveler and for this hotel staff to enter my room when I’m out for a few hours with a do not disturb sign on is absolutely ridiculous and so uncomfortable. Mind you they didn’t clean or make the bed. They entered for non housekeeping reasoning. I called the front desk in regard to this note and they claimed there were cigarette butts in the room. The front desk was absolutely so rude about this situation when I called about the note. The manager did reach out via email and he seemed much more pleasant than the staff there. Entering a guest’s room during their stay with a do not disturb sign on is so wrong. I do not recommend this place as it’s not safe due to these reasons.
Stayed 4 nights in Feb 2025

10/10 Excellent

Gena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice weekend in Union Square

Stayed in Union square for the Chinese New Year parade. Excellent location, list of food nearby. Boutique hotel with small but comfortable room and comfortable bed. Very nice staff. Would stay again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Feb 2025

8/10 Good

Lesly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Karina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. We were there during All Star NBA weekend so the area was extremely busy and active which made us feel very safe. The staff is super helpful. Also, the location is close to public transportation. Definitely would stay again!
Stayed 4 nights in Feb 2025

8/10 Good

Maddix

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Overall it's clean and tidy, but room is quite small, and the bathroom is really tight. The shower is definitely too tight for my husband. They also use small bottles of toiletries which was surprised for us especially in San Francisco.
Stayed 2 nights in Feb 2025

8/10 Good

Norman

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay! The hotel room was very clean. the staff was friendly. Also, the decor is very classy, we really loved the fireplace area in a cold SF night. We would defenitely stay there again.
Stayed 1 night in Feb 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

HELENA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

ABEL

Liked: Cleanliness, staff & service

San Fco Trip

Good stay, ideal for spending the night. Everything in order and clean.
Stayed 1 night in Feb 2025

10/10 Excellent

Princess

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were pleasant. Location was perfect. Staff were lovely. Rooms were cleaned daily and towels refreshed. No complaints!
Stayed 3 nights in Jan 2025

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

10/10 Excellent

Nataly

Stayed 1 night in Jan 2025

4/10 Poor

Amelia

Disliked: Cleanliness, staff & service, property conditions & facilities
The hallways were so dark that I felt uncomfortable walking to my room.
Stayed 2 nights in Jan 2025

10/10 Excellent

JeanRene

Facility is clean. Friendly staff.
Stayed 3 nights in Jan 2025

10/10 Excellent

Georgia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Allison

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Dec 2024

10/10 Excellent

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025