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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

Lobby sitting area
Premium bedding, desk, laptop workspace, blackout curtains
Lobby sitting area
Lobby sitting area
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
524 Sutter Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, SF Masonic Auditorium
    ‪3 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(68 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

Double and Single Room

  • Sleeps 3

1 King Bed, Non-Smoking, Work Desk, Wi-Fi

  • Sleeps 2

Double Room

  • Sleeps 2

Twin Room

  • Sleeps 2

View all photos for Accessible Single Room

Premium bedding, desk, laptop workspace, blackout curtains

Accessible Single Room

  • Sleeps 1

View all photos for Standard Room, 1 Single Bed, Accessible, Non Smoking

Standard Room, 1 Single Bed, Accessible, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Accessible, Non Smoking

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking | Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Non Smoking

  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Premium bedding, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

  • 10 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Premium bedding, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

Guest Room With 1 Queen Bed, Non-Smoking, Pillowtop Bed, 40-Inch Lcd Television, High Speed Internet Access

  • Sleeps 2

1 Queen Bed, Non-smoking, High Speed Internet Access, Deluxe Furnishings

  • Sleeps 2

1 Single Bed, Non-Smoking, Work Desk, Wi-Fi

  • Sleeps 1

Accessible-Suite 1 King Bed, Mobility Accessible, Roll In Shower, Separate Bedroom, Sofabed, Work Desk, Non-Smoking

  • Sleeps 4

View all photos for King Suite

Bathroom | Designer toiletries, hair dryer, towels, soap

King Suite

  • Sleeps 4

Accessible King Suite

  • Sleeps 4

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About this property

The Cartwright Hotel - Union Square BW Premier Collection

This smoke-free hotel features coffee/tea in a common area, a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. Change of towels is available on request
The Cartwright Hotel - Union Square BW Premier Collection offers 114 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Our customers tell us they can't get enough of The Cartwright Hotel - Union Square BW Premier Collection's walkable location. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus a business centre and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Just a 3-minute drive from Lombard Street and a few minutes from Oracle Park
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 1173 square feet (109 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection.

This 3-star San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,173 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lift
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35.00 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

The Cartwright Hotel - Union Square BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 598 out of 1004 reviews
Rating 8 - Good. 250 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

4/10 Poor

Gaurav

Disliked: Property conditions & facilities
Room and hotel is too old and small. It was cold and room’s heater wasn’t effective. They ran out of extra blankets and portable heaters.
Stayed 2 nights in Nov 2025

6/10 Okay

Cynthia

Disliked: Cleanliness, property conditions & facilities, room comfort
Old beat up best western motel. On the street side donut was loud too
Stayed 2 nights in Sep 2025

10/10 Excellent

Yaaqov

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Nov 2025

10/10 Excellent

Arianna

Stayed 1 night in Nov 2025

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff went above and beyond to help me with my needs. As a traveling nursing mother, i greatly appreciated the accommodation of bringing up a mini fridge for my breastmilk upon request and helping me print out music I needed for an audition. Extremely friendly and helpful. There were a few outlets that did not work but the staff promptly came up to help me find the working outlets and made note to fix them. It might not be the newest facility with the most amenities but it is very clean, remodeled beautifully and the staff make the stay excellent. I did not get names but everyone was so helpful. Thanks all!
Stayed 1 night in Nov 2025

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
The best experience , the room was beautiful cozy and so charming.!! The front desk evey friendly - The hotel overall was GREAT clean and suuuper SF iconic.!
Stayed 1 night in Nov 2025

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities
Great value for a quick overnight stay at the price point. Pet friendly was a plus. Easy check-in.
Stayed 1 night in Nov 2025

8/10 Good

Paulina, Jacksonville

Liked: Cleanliness, amenities, property conditions & facilities
Great location, loved the historic atmosphere, places to work in the lobby, staff very relaxed, cleaning staff very consistent.
Stayed 8 nights in Sep 2025

10/10 Excellent

Yoshihiro

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, they need to fix the pressure on the shower head. Too low.
Stayed 1 night in Nov 2025

8/10 Good

April, Phoenix

I really do like this hotel. I'm sad I won't be in it next week as their prices are insane b/c of a conference coming in. Otherwise this has become my go-to for SF travels.
Stayed 4 nights in Nov 2025

8/10 Good

samson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2025

8/10 Good

Ronnie

Stayed 3 nights in Nov 2025

10/10 Excellent

Kateryna

Stayed 2 nights in Oct 2025

8/10 Good

Jim, Wilmington

Liked: Cleanliness, amenities, property conditions & facilities
Friendly accommodating staff. Clean rooms. Great location. Doesn’t break the bank
Stayed 8 nights in Nov 2025

10/10 Excellent

Franchesca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow! What a fantastic stay at The Cartwright Hotel! Located right in Union Square, it’s the perfect spot for exploring San Francisco. The staff were incredibly kind and welcoming to me and my daughter, and the hotel itself is beautifully maintained. The parking garage is absolutely worth it super convenient and easy access to every mode of transportation. Big kudos to the owners and team for running such a great place!
Stayed 3 nights in Nov 2025

6/10 Okay

Brenda

Business traveller
Disliked: Cleanliness, amenities
Staff are polite and friendly. The property smells weed in the hallway
Stayed 1 night in Nov 2025

10/10 Excellent

Shane

Stayed 3 nights in Oct 2025

6/10 Okay

Jin Kwan

Stayed 4 nights in Nov 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Older property with friendly helpful staff, clean rooms, and great location. I will stay here again.
Stayed 2 nights in Nov 2025

8/10 Good

Nancy, Pleasanton

Stayed 1 night in Jul 2025

8/10 Good

Errol

Stayed 1 night in Nov 2025

10/10 Excellent

Jerrod, atlanta

Stayed 5 nights in Oct 2025

2/10 Terrible

GRANT

Travelled with family, Travelled with pets
We have 2, small senior dogs. When we travel, they go with us. We specifically chose the Cartwright Hotel in San Francisco due to their website claiming they are "pet friendly". Our first day there, we checked in, got the dogs settled, and then left the hotel to see the sights. Upon returning to the hotel a few hours later, at approximately 6 pm, we found we had been locked out of our room. The front desk had done so because they said they did not have our phone number. They wanted to let us know that our dog was barking and another visitor had complained. The man at the front desk told us that our dogs could not be left unattended. He further advised that if it happened again, they would need to take action, to include contacting animal control. Not sure about you, but having our dogs seized and taken to the pound was not an option for us. We did not take a vacation to sit in the room with our dogs the entire time. And we feel it is an unreasonable expectation that we would take them everywhere we go. I requested a refund to avoid any further issues. The man at the front desk said we would be charged one night, but he would notify his management that we should receive a refund for the remaking few nights. We then checked out and went to an amazing (truly pet friendly) hotel, the Stay Pineapple. I filed a claim with Expedia, who did try to help us. Unfortunately, the Cartwright'management refused to issue any refund. If you have a dog, go elsewhere!
Stayed 4 nights in Oct 2025

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities
Staff was super friendly and helpful, room was clean, and nice big street-view windows. It's an older building but the furniture and bathroom were updated. I can forgive not having a fridge in the room.
Stayed 3 nights in Nov 2025

10/10 Excellent

PRISCILLA

Stayed 1 night in Oct 2025