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The Cartwright Hotel - Union Square BW Premier Collection

3.0 star property

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Photo gallery for The Cartwright Hotel - Union Square BW Premier Collection

Lobby
Lobby
Pillow-top beds, desk, laptop workspace, blackout curtains
Suite, 1 King Bed, Non Smoking, Refrigerator | Pillow-top beds, desk, laptop workspace, blackout curtains
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Air-conditioning
  • Business services
  • 24/7 front desk

Explore the area

View in a map
524 Sutter Street, San Francisco, CA, 94102
  • Place, Union Square
    ‪2 min walk‬
  • Place, 450 Sutter Building
    ‪2 min walk‬
  • Place, Westin St Francis Hotel Glass Elevators
    ‪3 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Non Smoking, Refrigerator

8.8 out of 10
Excellent
(3 reviews)
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(59 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(23 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Double Bed, Non Smoking

8.6 out of 10
Excellent
(23 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(30 reviews)
  • 12 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(12 reviews)
  • 12 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(66 reviews)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, Accessible, Non Smoking

  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Single Bed, Accessible, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Accessible, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)
  • 12 sq m
  • Sleeps 1
  • 1 Single Bed

Double and Single Room

  • Sleeps 3

King Room

  • Sleeps 2

Double Room

  • Sleeps 2

Twin Room

  • Sleeps 2

View all photos for Accessible Single Room

Pillow-top beds, desk, laptop workspace, blackout curtains

Accessible Single Room

  • Sleeps 1

View all photos for Standard Room, 1 Single Bed, Non Smoking

Pillow-top beds, desk, laptop workspace, blackout curtains

Standard Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 1
  • 1 Single Bed

Standard Room, 1 Single Bed, Accessible, Non Smoking

  • Sleeps 1
  • 1 Single Bed

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, Multiple Beds, Non Smoking

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Standard Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Single Bed

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Guest Room With 1 Queen Bed, Non-Smoking, Pillowtop Bed, 40-Inch Lcd Television, High Speed Internet Access

Bathroom | Designer toiletries, hair dryer, towels

Guest Room With 1 Queen Bed, Non-Smoking, Pillowtop Bed, 40-Inch Lcd Television, High Speed Internet Access

  • Sleeps 2

View all photos for 1 Queen Bed, Non-smoking, High Speed Internet Access, Deluxe Furnishings

Bathroom | Designer toiletries, hair dryer, towels

1 Queen Bed, Non-smoking, High Speed Internet Access, Deluxe Furnishings

  • Sleeps 2

1 Single Bed, Non-Smoking, Deluxe Furnishings, Wi-Fi

  • Sleeps 1

View all photos for King Suite

Bathroom | Designer toiletries, hair dryer, towels

King Suite

  • Sleeps 4

Accessible King Suite

  • Sleeps 4

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About this property

The Cartwright Hotel - Union Square BW Premier Collection

Hotel with a 24-hour front desk, near Lombard Street
This smoke-free hotel features coffee/tea in a common area, a business centre and conference space. WiFi in public areas is free. Additionally, concierge services, a 24-hour front desk and a computer station are on-site. Housekeeping is available on request.
The Cartwright Hotel - Union Square BW Premier Collection offers 114 air-conditioned accommodations with coffee/tea makers and designer toiletries. Beds feature pillowtop mattresses. 40-inch LCD televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Our customers tell us they can't get enough of The Cartwright Hotel - Union Square BW Premier Collection's walkable location. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus a business centre and concierge services. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 3-minute drive from Lombard Street and a few minutes from Oracle Park
  • Pets welcome free of charge (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
A computer station is on site and WiFi is free in public spaces. A business centre and a meeting room are available. Event space at this hotel measures 1173 square feet (109 square metres) and includes conference space. A library, multilingual staff, and gift shops/newsstands are also featured at the business-friendly The Cartwright Hotel - Union Square BW Premier Collection.

This 3-star San Francisco hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Offsite parking available (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Library
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,173 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Portable bathtub seat
  • Portable shower seat
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35.00 per night (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cartwright Hotel
Cartwright Hotel Union Square BW Premier Collection
Cartwright Union Square
Cartwright Union Square Hotel
Hotel Cartwright
Hotel Cartwright Union Square
Cartwright Hotel San Francisco
Larkspur Union Square
Cartwright Hotel BW Premier Collection
Cartwright Union Square BW Premier Collection
Cartwright BW Premier Collection
The Cartwright Hotel Union Square BW Premier Collection
Cartwright Hotel Union Square
The Cartwright Hotel - Union Square BW Premier Collection Hotel

The Cartwright Hotel - Union Square BW Premier Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1004 reviews
Rating 8 - Good. 253 out of 1004 reviews
Rating 6 - Okay. 87 out of 1004 reviews
Rating 4 - Poor. 31 out of 1004 reviews
Rating 2 - Terrible. 36 out of 1004 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Anh Duy

Stayed 7 nights in Sep 2025

8/10 Good

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were pleasant
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2025

8/10 Good

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

GREAT LOCATION

Quaint, restored boutique hotel, dark hallways, small room. Furniture very nice, bed adequate. Smelled good, very clean. Only coffee in the mornings. GREAT LOCATION!
Stayed 3 nights in Sep 2025

10/10 Excellent

Jose, Bonita

Stayed 4 nights in Oct 2025

2/10 Terrible

Juan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need my money back. This is a torture
Stayed 2 nights in Sep 2025

6/10 Okay

Vilma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Never stay here again!

Room was awful. It was dusty and there were flies on a daily basis. I know not to stay there ever again. The room was small. Overall the place was not to my liking. I will NOT recommend this place to any friends/family. Only thing positive was the location.
Stayed 5 nights in Oct 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Central
Stayed 5 nights in Sep 2025

10/10 Excellent

M L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, close to restaurants, transportation
Stayed 1 night in Sep 2025

10/10 Excellent

Jash

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, nice rooms
Stayed 3 nights in Sep 2025

8/10 Good

Rudy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Jean

Great
Stayed 1 night in Oct 2025

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was clean and comfortable. Luckily I have more mobility than a few months ago or there could have been an accident. The bathroom is so small and cramped it was a bit frightening to get in and out of the shower. Everything we needed was there- it just took some contortion to get around the toilet and into the shower. Sorry to be so picky, but I had hip replacement 2 years ago and I would have been extremely frightened to navigate that bathroom a few months ago.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jesse S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was excellent experience all together
Stayed 1 night in Sep 2025

8/10 Good

April, Phoenix

Business traveller
Liked: Property conditions & facilities
The room is definitely on the smaller side, but it was comfortable and functional, so I really can’t complain. The shower was also compact but surprisingly refreshing. My only real frustration was the lack of easy access to fresh water and ice. There’s no self-serve option, so you have to request ice from staff—and depending on who’s on duty, the response can range from helpful to hesitant. As someone who goes through a lot of ice, that was a bit inconvenient. A mini fridge in the room would have also been a nice touch, but it wasn’t a deal-breaker. Love the convenience to parking (it’s close enough), restaurants, and shopping!
Stayed 6 nights in Sep 2025

10/10 Excellent

Molly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and updated. Bed was very comfortable. Room was small but comfortable and loved the old charm and history of the building. Wish there was a fridge in the room but besides that, everything was great.
Stayed 4 nights in Sep 2025

4/10 Poor

Blanca

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately our room was really dirty. Bathtub was moldy and towels were actually really filthy. We checked I pretty late and as tired as I was I didn’t think it was appropriate to be disturbing anyone that late. We stuck with it but we will never be back.
Stayed 4 nights in Sep 2025

6/10 Okay

CLYDELLE ROSE

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The location is very convenient — close to everything you need. The staff were great and very helpful. However, the building itself could really use some major improvements.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Sep 2025

8/10 Good

Jo Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

2/10 Terrible

MARK

Stayed 1 night in Sep 2025

10/10 Excellent

Reese Lorriene

Stayed 4 nights in Aug 2025

6/10 Okay

Catherine

Stayed 4 nights in Sep 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room Kept up Nice staff
Stayed 2 nights in Sep 2025