6/10 Okay
Kyla
Travelled with family
25 Aug 2025
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately, I can't recommend this hotel to families. While the hotel markets itself as having cribs, it can NOT provide you with a place for your infant to sleep that meets even the bare minimum recommendations for safe sleep per ACOG (US national standard) or Health Canada (CAN national standard). They provide you with a pack n' play that can't be properly cleaned, with a mattress that does NOT fit properly and no fitted sheets. The too small matress is covered in a random loose unfitted (and unsafe) folded adult flat sheet. When I requested a properly fitted sheet and mattress they could not provide one. They did eventually purchase a sheet properly fitted for the pack n' play, but their pack n' play did not have a proper mattress so it was still loose and a suffocation hazard. I think they are lucky they haven't yet had a serious incident.
I did still give 3 stars because hotel staff were professional, it was very very clean, the pool was lovely, as was the facility otherwise. The airport shuttle was efficient and, interestingly, they allowed us to use our car seat indicating we had to install it ourselves due to insurance. Which is good, we know how it works but its funny they have this caveat yet provide those same children with such a suffcation hazard to sleep in.
Kyla
Stayed 1 night in Aug 2025