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Holiday Inn Mayaguez and Tropical Casino by IHG

3.5 star property

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Photo gallery for Holiday Inn Mayaguez and Tropical Casino by IHG

Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
1 bedroom, hypo-allergenic bedding, in-room safe, desk
Exterior
Exterior
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Gym
  • Laundry

Explore the area

View in a map
2701 Highway #2 Hostos Avenue, Mayagüez, 00680
  • University of Puerto Rico Mayagüez Campus
    ‪5 min drive‬
  • Plaza Colon
    ‪6 min drive‬
  • Mayagüez Mall
    ‪11 min drive‬
  • Aguadilla (BQN-Rafael Hernandez)
    ‪36 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed (Sunset View)

9.4 out of 10
Exceptional
(11 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(50 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds (Sunset View)

9.4 out of 10
Exceptional
(28 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(180 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Sunset View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible (Sunset View)

9.6 out of 10
Exceptional
(5 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed

9.8 out of 10
Exceptional
(8 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room

9.0 out of 10
Wonderful
(26 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible Bathtub

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible

9.2 out of 10
Wonderful
(5 reviews)
  • 17 sq m
  • Sleeps 4
  • 1 Queen Bed

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About this property

Holiday Inn Mayaguez and Tropical Casino by IHG

Hotel with a casino, in the vicinity of University of Puerto Rico Mayagüez Campus
A casino, an outdoor pool and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a 24-hour business centre are on-site. Housekeeping is available on request.
Holiday Inn Mayaguez and Tropical Casino by IHG offers 141 accommodations with iPod docking stations and laptop-compatible safes. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Mayagüez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness centre.
Holiday Inn Mayaguez and Tropical Casino by IHG's great location gets high marks from our customers. During your stay, you'll be close to University of Puerto Rico Mayagüez Campus. Free WiFi in public areas, free self-parking and an outdoor pool are available.
  • Free WiFi and wired Internet
  • Free self-parking
  • Enjoy local and international cuisine while dining at West Coast Bistro
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • 6 minutes by car from University of Puerto Rico Mayagüez Campus
Holiday Inn Mayaguez and Tropical Casino by IHG offers its guests a kids' pool, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3747 square feet (348 square metres) and includes conference space. A casino, a vending machine, and multilingual staff are also featured at the business-friendly Holiday Inn Mayaguez and Tropical Casino by IHG. Self parking is free.

This 3.5-star Mayagüez hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
West Coast Bistro – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.
Bar – This bar specialises in local cuisine and serves lunch and dinner. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: USD 17 to 19 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar
  • West Coast Bistro

Things to do

  • 343 slot machines
  • 8 gaming tables
  • Bingo
  • Casino (8,000 square foot of space)
  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 3,747 square feet of conference space
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 17 to 19 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Mayaguez Tropical Casino
Holiday Inn Mayaguez Casino
Holiday Inn Tropical
Holiday Inn Tropical Hotel
Holiday Inn Tropical Hotel Mayaguez Casino
Holiday Inn Mayaguez Tropical Casino Hotel
Holiday Inn Tropical Casino Hotel
Holiday Inn Mayaguez Tropical Casino
Holiday Inn Tropical Casino

Holiday Inn Mayaguez and Tropical Casino by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 829 out of 1096 reviews
Rating 8 - Good. 191 out of 1096 reviews
Rating 6 - Okay. 52 out of 1096 reviews
Rating 4 - Poor. 11 out of 1096 reviews
Rating 2 - Terrible. 13 out of 1096 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in May 2025

10/10 Excellent

Nilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Home away from home everyone from the front desk to housekeeping to the casino staff especially the cafeteria staff were all very friendly. The hotel was maintained cleaned at all times. Security were always checking the hotel surrounding, the laundry room ( washer and dryer) were accessible and in good condition. The food was delicious, housekeeping staff was friendly front desk always with a smile. I felt right at home.
Stayed 4 nights in May 2025

8/10 Good

Jesus

Stayed 1 night in May 2025

8/10 Good

Ted

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

10/10 Excellent

Victor M Cortes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Overall ; However sometimes food and beverage are to slow Although overall service is very good
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2025

10/10 Excellent

Zinnia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Hilda

Stayed 3 nights in Apr 2025

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service
Great hotel with a casino. Clean pool. Overall a great stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Jose

Stayed 1 night in Apr 2025

10/10 Excellent

Delmarie

Great service, very kind and available.
Stayed 1 night in Apr 2025

10/10 Excellent

Aneudi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mayra

Business traveller
Liked: Amenities
Puedo volver a quedarme sin dudas.
Stayed 1 night in Apr 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent room and cleanest.
Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay while we were visiting family. The dining options were convenient, but it would have been nice if they offered complimentary coffee in the morning. The rooms were clean, the staff was helpful and the pool area was nice.
Stayed 2 nights in Apr 2025

10/10 Excellent

BRENDA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

2/10 Terrible

Georgina

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Holiday Inn is conveniently located on the edge of the city. The staff is friendly and the hotel is very clean. Great job. I will definitely suggest this loction to friends and family.
Stayed 2 nights in Apr 2025

6/10 Okay

Víctor

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Los muebles de cama y sobretodo las alfombras necesitan remodelación y tratamientos contra la humedad y el mal olor. Deberían tener un elevador solo para servicio.
Stayed 1 night in Apr 2025

8/10 Good

Alejandro

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Apr 2025

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

Franchesca

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

6/10 Okay

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Yajaira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Jacqueline

Stayed 1 night in Apr 2025