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"Good water views"

"No conditioner in room, no robes for use. Eden pool was a bit rowdy for our comfort with pre-teen/teen, felt that could have been contained to El Beso. Other than that the place was great."

"Firstly. It would've been great to be alerted about the renovations going on! No where during the time I was booking mentioned renovations. Very nice resort food could've been better and they need better knives for the restaurants!"

"Pro’s - Beautiful property! Aesthetically pleasing. Rooms are beautiful! - Xplor, Xenses and Xenotes are all awesome! The excursions are definitely worth doing and worth the price! Con’s - room service wait time and quality was hit or miss. Getting them to answer the phone for it was also a challenge. ..."

"Ocean Maya Royale was a great place to stay, however there was an issue upon arriving. We had three rooms booked for my group. They gave two room numbers correct and the third one, when my friend went to her room, there were already people in there so it was an inconvenience. The staff mentioned ..."

"Best service"