Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room
View from property
Balcony view
5 bars/lounges, 3 poolside bars, swim-up bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Room service

Explore the area

View in a map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Place, Quinta Avenida
    ‪2 min walk‬
  • Place, Mamitas Beach
    ‪3 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪68 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Junior Suite, 2 Queen Beds, Garden View

9.0 out of 10
Wonderful
(20 reviews)
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds, Ocean View

8.8 out of 10
Excellent
(5 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Oceanfront

8.6 out of 10
Excellent
(10 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Garden View

9.4 out of 10
Exceptional
(67 reviews)
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Pool View

8.4 out of 10
Very good
(5 reviews)
  • 61 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(47 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Queen Beds, Accessible, Garden View

  • Sleeps 3
  • 2 Queen Beds

Junior Suite, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 2 Queen Beds (Swim-Up)

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, 1 King Bed, Accessible, Garden View

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Swim-Up)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Oceanfront (Walk-Out)

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Oceanfront

  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed

  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed

  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive

Adults-only property with 7 restaurants and 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a rainfall showerhead and a hydromassage showerhead, designer toiletries, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and free newspapers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include an outdoor tennis court, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Innan has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.
Our customers tell us that they can't get enough of the pool at Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive . During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with hydrotherapy, massages or reflexology at Innan
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • Guests have great things to say about the helpful staff and the beach
  • Steps from Quinta Avenida and Playa del Carmen Main Beach
Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and sunloungers. At Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive , you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos – This beachfront restaurant specialises in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana – This theme restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.
Rincón Mexicano – Overlooking the garden, this theme restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open selected days.
Kalamata – Overlooking the pool, this theme restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open selected days.
Spice – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
On-site parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Reviews

Hyatt Vivid Playa Del Carmen - Adults Only - All Inclusive Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 1026 out of 1553 reviews
Rating 8 - Good. 280 out of 1553 reviews
Rating 6 - Okay. 130 out of 1553 reviews
Rating 4 - Poor. 69 out of 1553 reviews
Rating 2 - Terrible. 48 out of 1553 reviews

Reviews

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From arrival until departure, there was not a single need that wasn't met. Or vacation surpassed or expectations. We will definitely be back
Stayed 4 nights in Jul 2025

10/10 Excellent

Ajeet, San Leandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food at the restaurants were really good and the snack options. The service was above and beyond friendly staff def recommend coming here and want to come back.
Stayed 3 nights in Jul 2025

10/10 Excellent

Crystal

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food amazing, views amazing, rooms comfortable
Stayed 4 nights in Jun 2025

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The entire staff was very professional and extremely kind. They were always willing to help make your stay more enjoyable. The restaurants were great and the food plentiful. The rooms were spacious and comfortable. Would definitely go back again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Danielle, Syracuse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was beyond beautiful. The rooms are comfortable and clean. The food was ok. The buffet had the best options. What they dont mention is the raccoons and cats at the resort. The raccoons were out all times of day, we wer barely able to use our swim out ocean front room due to them showing up. Beware of the men in the lobby by the gift shop they offer you coupons and a free resort credit to attend a "presentation" for 90 mins they say its not for a time share but to inform you of the transition from hilton to viva. After 3 hours of wasted vacation time they ask for 140 k to "invest" to get vacation perks and points. During my stay the algae on the beach was terrible they were working hard to clean it up but it just kept washing up. Overall this was a beautiful resort, fun activities like the foam party and nightly activities by the lobby with music and shows.
Stayed 3 nights in Jul 2025

8/10 Good

Juan Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything was great besides been blamed for a broken toilet door that was damage previous our arrival. That kill the mood for the last day of stay in the property.
Stayed 5 nights in Jul 2025

10/10 Excellent

Nicole

Stayed 4 nights in Jul 2025

8/10 Good

Delan De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cabanas are reasonably priced
Stayed 5 nights in Jul 2025

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and clean. The pools were wonderful. The staff was excellent very friendly always spoke had a smile on their face very helpful however, it really lacked entertainment. There was only the buffet for breakfast and one other restaurant for breakfast. I love to drink my wine they only had two types of white wine not even Pinot Grigio. It was two bottom shelves. You could not get a drink after 11 PM needed more of a variety on the menu, but the food was pretty good room service food was excellent and the service was great. fifth Avenue was very close had a lot of entertainment, but the hotel was not designed for entertainment past 11 PM. No club. And I will mention again no alcoholic beverages after 11 PM. Overall resort was very nice.
Stayed 5 nights in Jul 2025

10/10 Excellent

Lydia F

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was close to a large generator or a/c unit but it didn’t affect our sleep. The ceiling fan above the bed wasn’t working so they made every effort to correct the problem. It took a couple of visits until it was finally fixed. We were gifted with a nice bottle of champagne and some macarons for the inconvenience. The staff was nice, super friendly and very attentive. Lucas and Javier at Spice were excellent at making us feel comfortable. Ahmed and Geronimo at Asiano and Pedro and Eric at the Chef’s Plate were great as well. We recommend the Chef’s Plate for a great dining experience. The spa was wonderful. I had a facial and body scrub with Damile who was excellent and gentle with my sunburn. 😊
Stayed 7 nights in Jul 2025

8/10 Good

Lázaro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
-
Stayed 3 nights in Jul 2025

10/10 Excellent

Tyler

Stayed 4 nights in Jul 2025

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing, beautiful property
Stayed 5 nights in Jul 2025

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Aleesha

Stayed 3 nights in Jul 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Delia

Liked: Cleanliness
Stayed 5 nights in Jul 2025

10/10 Excellent

Consuelo

Travelled with group
Liked: Cleanliness, amenities
Everyone was polite and the resort was beautiful!
Stayed 5 nights in Jul 2025

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 4 nights in Jul 2025

4/10 Poor

Yvonne Marie

Travelled with family
Liked: Amenities
Disliked: Property conditions & facilities
We had no hot water for 2 days. I was overcharged for a service and the situation was handled very poorly. Very disappointing. Someone spelled a drink down the hallway and it was not mopped for over a day.
Stayed 3 nights in Jul 2025

10/10 Excellent

Reynardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say I love the place . The staff are amazing and so friendly. One thing I just have to mention is the entertainment. They need to do a little bit more activity around the pool area and the entertainment at night need to start a little bit later than 7. The Hyatt needs to step up and keep up the same way the Hilton used to be before they took over .
We where celebrating our anniversary
Stayed 4 nights in Jul 2025

8/10 Good

Michael

Liked: Staff & service
Stayed 4 nights in Jul 2025

10/10 Excellent

Yvette, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was HORRIBLE everything else was perfect
Stayed 5 nights in Jun 2025

2/10 Terrible

Rod

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We were booked to stay here and the night before we had a family emergency plus our flight was cancelled. The airlines refunded our tickets in full. But this resort plus this site refused to refund our money or at the very least, give us a credit to come down at a later date. This is poor customer service. This Site and this resort has lost a customer forever. They could have done the right thing and offered us a credit or moved us to another date and retained our business in the future but instead they lost all future business from us.
Stayed 8 nights in Jul 2025

6/10 Okay

Aldo

Travelled with group
Liked: Cleanliness
Needs updating
Stayed 7 nights in Jul 2025