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Grand Sunset Princess - All Inclusive

5.0 star property

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Photo gallery for Grand Sunset Princess - All Inclusive

Property amenity
9 restaurants, breakfast, lunch, dinner served; Mexican cuisine
9 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, white sand, free beach shuttle, free beach cabanas
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

View in a map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Place, Playa Xcalacoco
    ‪16 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪17 min drive‬
  • Place, Xcaret Eco Theme Park
    ‪27 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪64 min drive‬

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free minibar, in-room safe, desk

Deluxe Suite, Garden View

8.2 out of 10
Very good
(250 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Bathtub, Pool View)

Deluxe Suite, Pool Access (with Bathtub, Pool View) | 1 bedroom, free minibar, in-room safe, desk

Deluxe Suite, Pool Access (with Bathtub, Pool View)

8.4 out of 10
Very good
(48 reviews)
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

1 bedroom, free minibar, in-room safe, desk

Family Club Room - Pool Access, Pool View

7.8 out of 10
Good
(13 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Family Room

1 bedroom, free minibar, in-room safe, desk

Family Room

7.4 out of 10
Good
(17 reviews)
  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Single Bunk Beds OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite (with Jacuzzi)

Suite (with Jacuzzi) | 1 bedroom, free minibar, in-room safe, desk

Suite (with Jacuzzi)

8.0 out of 10
Very good
(39 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite with Bathtub and Outdoor Shower

Suite with Bathtub and Outdoor Shower | 1 bedroom, free minibar, in-room safe, desk

Suite with Bathtub and Outdoor Shower

8.8 out of 10
Excellent
(15 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Deluxe with Garden View

10.0 out of 10
Exceptional
(2 reviews)
  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Triple Room Luxury with Pool View

  • 55 sq m
  • Sleeps 3

View all photos for Single Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Garden View

  • 61 sq m
  • Sleeps 1

View all photos for Single Room with Lake View

1 bedroom, free minibar, in-room safe, desk

Single Room with Lake View

  • 68 sq m
  • Lake view
  • Sleeps 1

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

8.8 out of 10
Excellent
(6 reviews)
  • 55 sq m
  • Sleeps 1

View all photos for Double Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Quadruple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 3

View all photos for Triple Room Deluxe with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Deluxe with Garden View

  • 55 sq m
  • Sleeps 4

View all photos for Single Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Single Room Luxury with Pool View

  • 55 sq m
  • Sleeps 1

View all photos for Double Room Luxury with Pool View

1 bedroom, free minibar, in-room safe, desk

Double Room Luxury with Pool View

  • 55 sq m
  • Sleeps 2

View all photos for Single Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Single Room Premium with Garden View

  • 61 sq m
  • Sleeps 2

View all photos for Double Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Garden View

  • 61 sq m
  • Sleeps 3

View all photos for Double Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Garden View

  • 61 sq m
  • Sleeps 2

View all photos for Double Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Double Room Premium with Garden View

  • 61 sq m
  • Sleeps 3

View all photos for Quadruple Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Quadruple Room Premium with Garden View

  • 61 sq m
  • Sleeps 4

View all photos for Triple Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Premium with Garden View

  • 61 sq m
  • Sleeps 3

View all photos for Triple Room Premium with Garden View

1 bedroom, free minibar, in-room safe, desk

Triple Room Premium with Garden View

  • 61 sq m
  • Sleeps 4

View all photos for Double Room with Lake View

1 bedroom, free minibar, in-room safe, desk

Double Room with Lake View

  • 68 sq m
  • Lake view
  • Sleeps 2

View all photos for Super Saver

1 bedroom, free minibar, in-room safe, desk

Super Saver

9.0 out of 10
Wonderful
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

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4.2 out of 5, Very good, 2,623 reviews
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About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Catch some rays at the beach or spend the day relaxing at Grand Sunset Princess - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. Change of towels is available on request
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to furnished balconies. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include a separate bath and shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

6 outdoor tennis courts, a health club and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Sunset Princess - All Inclusive's great beach location. During your stay, you'll be within walking distance of Playa Xcalacoco. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 beach bars and 3 swim-up bars
  • Splash around at the water park or swim in the indoor and 12 outdoor pools
  • Indulge with Swedish massages, body scrubs or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes 6 outdoor tennis courts, a gym and a steam room
  • Guests really like the accommodation for the cleanliness and spaciousness
  • 8 minutes by car from El Camaleón Mayakoba Golf Course and 12 minutes from Quinta Avenida
  • Free beach shuttle service
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive, you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club and a children's pool. Free self parking is available. A complete renovation of Grand Sunset Princess - All Inclusive was completed in November 2025.

This 5-star Playa del Carmen property is smoke free.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM. The property hosts a free manager's reception daily.
Buffet Naranja – This buffet restaurant serves breakfast, lunch and dinner.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
Le Fleur – This theme restaurant specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
La Vaqueria – This theme restaurant only serves dinner. Reservations are required. Open daily.
Mamma Mia – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included

Activities and facilities/equipment

All non-motorised water sports are included.

Land activities

Fitness facilities
Football
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to on-site nightclubs
On-site live performances

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • No lift

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Renovated entire property - November 2025
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Reviews

Grand Sunset Princess - All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 1203 out of 2559 reviews
Rating 8 - Good. 667 out of 2559 reviews
Rating 6 - Okay. 398 out of 2559 reviews
Rating 4 - Poor. 147 out of 2559 reviews
Rating 2 - Terrible. 144 out of 2559 reviews

Reviews

8/10 Good

Daisy Ariana

Stayed 3 nights in Apr 2025

10/10 Excellent

Jeremy

Stayed 7 nights in Apr 2025

6/10 Okay

Allison

Travelled with family, Travelled with group
Liked: Cleanliness
The prop was okay. When we booked there was no mention of the hotel being closed for renovation. We stayed on the family side, no mention of that when we booked, we asked for our rooms to be next to each other, the staff made it seem like that was impossible when in fact the rooms were side by side. The seaweed was a nightmare!!! The hotel should have a barrier our in the ocean to block it from coming on shore. It can be done, hotels north of where we were are doing it. Brenda from BDX was AMAZING!!!! If you want to book excursions she is who you want to help you.
Stayed 7 nights in May 2025

8/10 Good

Eric Douglas Paul

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 7 nights in Feb 2025

2/10 Terrible

Lora Anna, Nashville

Stayed 5 nights in Mar 2025

6/10 Okay

Sara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Alan, Tunbrisdge Wells

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So we actually stayed at the Platinum Yucatan Princess as we were told that our original accommodation (Sunset Laguna Villa Suites) were being renovated. This was only 24 days before we were due to travel from the UK. In fact the entire Sunset part of the hotel was shut for renovations including a proportion of the pools and grounds. We were entirely happy with our accommodation and the hotel and we could have used the main Sunset / Riviera had we wished to. The only downside was that we booked the Laguna Villa as we wanted to avoid loud late night corridor noise (too many people with too many drinks inside them) as we had last year when we were also in the Sunset. Sadly our - very nice room in the Yucatan - was off a corridor so we were woken up most nights at some point or another. Food and service were excellent as per last year with only one (out of fourteen) off night where the restaurant seemed to be having some issues.
Stayed 14 nights in Apr 2025

10/10 Excellent

Soleil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it. The property is beautiful, food was awesome, beach was amazing. Great family destination, but quiet and fun for adults as well
Stayed 5 nights in Apr 2025

10/10 Excellent

Amanda, Mashpee

Liked: Cleanliness, staff & service
The most beautiful grounds. Cannot wait to see the fullly renovated resort open. We will be back!
Stayed 7 nights in Apr 2025

10/10 Excellent

Christine, Williams Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been to the resort twice and I plan on going back next year once renovations are complete Love this place!
Stayed 8 nights in Apr 2025

10/10 Excellent

Matus

Stayed 7 nights in Apr 2025

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property- Unfortunately there was a lot of reservation and the gym location was changed half way into the stay - because of renovation. There was no notification of this prior to travel and during the travel. along the shore of the beach- there is a lot of rocks and seaweed- even when you walk 10 feet into the water- there is a lot of rocks. Its best to bring beach shoes to enjoy. The french restaurant on the resort is not that good. Besides those experiences, the resort and the employees are amazing and provided top not services. Overall I was very pleased and happy to celebrate my birthday there.
Stayed 8 nights in Apr 2025

10/10 Excellent

Barbara

Stayed 6 nights in Mar 2025

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Apr 2025

10/10 Excellent

ronald

Stayed 7 nights in Apr 2025

8/10 Good

Jarred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but the water features around the property not very nice.
Stayed 22 nights in Mar 2025

6/10 Okay

Nikita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good hotel, big rooms but needs some repairs last 3 days AC is not been going below 25C. Very big hotel and nice nature. Half hotel under construction!
Stayed 9 nights in Apr 2025

10/10 Excellent

Natalya Leonidovna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, family friendly! We had a great time!
Stayed 6 nights in Apr 2025

10/10 Excellent

Madison

Stayed 6 nights in Apr 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I must say that Norma and Johnny made this trip amazing. The best hosts i have ever experienced. The other staff was also very good especially the concierge desk. I misplaced my backpack with our passport in it and they had found it in 20 minutes and i had no idea where it was. (I thought someone may have taken it by accident or not) but those two were insanely helpful and kind and becsuse of this we will be certainly coming back to this resort. Food was pretty good and the room service alfredo was surprisingly delicious. I would recommend upgrading to the platinum. Very peaceful and sitting on the deck hungover in a jacuzzi is quite nice if you are older and can't handle it like you once could.
Stayed 7 nights in Apr 2025

6/10 Okay

Viviana

Stayed 5 nights in Apr 2025

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