Occidental at Xcaret Destination - All Inclusive

VIP Access

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Where to?

Dates

March 2026

April 2026

Private beach, white sand, beach towels, beach massages

Body treatments, aromatherapy, hot stone massages, deep-tissue massages

Overview
Rooms
Location
Policies

Very good

Popular amenities

Breakfast included

Explore the area

Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710

Place, Cenote Santa Cruz
‪3 min walk‬
Place, Xcaret Eco Theme Park
‪16 min walk‬
Place, Xplor Theme Park
‪3 min drive‬
Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

Excellent

Garden view
90 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Studio Suite

Good

Garden view
47 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Luxury Room (Royal Level)

Exceptional

Garden view
40 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Concierge)

Good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room

Very good

Garden view
32 sq m
1 bedroom
Sleeps 4
1 King Bed OR 2 Double Beds

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
32 sq m
1 bedroom
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
47 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Exceptional

Garden view
40 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Very good

Garden view
90 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Unlimited Xplor Xperience - Basic Entrance

Exceptional

Garden view
32 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Free minibar, in-room safe, desk, free WiFi

Pool
All-inclusive
Spa
Kids’ pool

includes taxes & fees

12 Mar - 13 Mar

Pool
Hot tub
All-inclusive
Spa

includes taxes & fees

5 Mar - 6 Mar

About this property

Occidental at Xcaret Destination - All Inclusive

Spend the day relaxing on Occidental at Xcaret Destination - All Inclusive's private white sand beach or at a complimentary water park before returning for a meal at one of the property's 11 restaurants.

Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach, 2 outdoor tennis courts and a complimentary water park are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.

Free buffet breakfast served daily
Free Wi-Fi in some public areas
Free self-parking
Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
Splash around at the free water park or swim in the 7 outdoor pools
Services include babysitting, a free children's club and a lifeguard on-site
On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
Guests like the bar and breakfast
Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park

Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary water park and a complimentary children's club.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers outdoor tennis courts, a sauna and a fitness centre. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.

El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.

Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.

Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.

La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.

D' Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included

In-room minibar (all beverages included)

Limited gourmet or à la carte dining

Land activities

Fitness facilities

Miniature golf

Tennis

Volleyball

Tennis racquets

Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities

Access to on-site nightclubs

On-site live performances

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and transport

Free uncovered self parking on site
Limited on-site self parking

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:30 AM
11 bars/lounges
11 restaurants
2 poolside bars
A coffee shop/cafe
Snack bar/deli

Restaurants on site

D' Oriental
El Pescador
La Hacienda
Los Olivos
Steak House

Things to do

2 outdoor tennis courts
7 outdoor pools
Air hockey
Arcade/game room
Archery
Beach volleyball
Billiards/pool table
Evening entertainment
Free children's club
Free water park
Gym
Hiking/biking trails
Mini golf
Nightclub
Playground
Sauna
Shopping centre
Snorkelling

Family friendly

7 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Free children's club
Free water park access
Grocery/convenience store
In-room cot
Lifeguards on site
Mini golf
Playground
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Grocery/convenience store
Hair salon
Lockers
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Wedding services

Business services

Business centre

Outdoors

Beach towels
Garden
On a private beach
Pool loungers

Spa

Aromatherapy
Body scrubs
Deep-tissue massages
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Swedish massages

Accessibility

No lift

At least 80% lighting from LEDs
At least 80% of food locally-sourced
Ballroom
Banquet hall
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Eco-friendly cleaning products used
Humane treatment of captive wild animals
Lifeguards
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
Reception hall
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Towels provided

Entertainment

37-inch LED TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free stocked minibar

Access via exterior corridors
Air conditioning
Ceiling fan
Desk
Energy-saving switches in guestrooms
Iron/ironing board
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 3.42 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old.

This property accepts credit cards and cash

Cashless transactions are available

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a smoke detector, a security system and outdoor lighting

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

Front desk staff will greet guests on arrival at the property.

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Occidental All Inclusive

Occidental Grand Xcaret

Occidental Xcaret Destination All Inclusive Playa del Carmen

Occidental Xcaret Grand

Xcaret Grand Occidental

Occidental Xcaret Destination Playa del Carmen

Occidental Grand Resort All Inclusive

Occidental Xcaret Destination All Inclusive

Occidental at Xcaret Destination - All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

10/10 Excellent

Chad

Travelled with family, Travelled with family and small children, Travelled with group

4 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second visit and it was just as excellent as the first. Great value and endless activities with the Xcaret pass.

Stayed 6 nights in Nov 2025

10/10 Excellent

Marcel Joseph

Travelled with family

3 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

The rooms were clean and tidy. The staff was all great and the hotel seemed to be always cleaning and making small renovations and sprucing up. The al acart restaurant were all really good. I would give the overall food a 8/10. The beach was very nice and protected from waves and seaweed. Lots of fish next to resort in the inlet for snorkeling. The only couple things that would have been better would have been easier transportation options to Playa Del Carmen. Also the nightly shows could have been much better. Having Xcaret park next door was also a bonus. And the production show at Xcaret was amazing.

Stayed 9 nights in Nov 2025

10/10 Excellent

Iván

3 Dec 2025

Stayed 4 nights in Nov 2025

10/10 Excellent

Julio E

Travelled with partner

3 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes, very friendly

Stayed 5 nights in Nov 2025

8/10 Good

Milind, Dublin

Travelled with group

3 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in the Royal Level. It was awesome. The only downside to this resort is the lack of a long stretch of natural beach. The Royal Level is next to rocks not meant for walking. The view ids beautiful though.

Stayed 4 nights in Nov 2025

4/10 Poor

Tyyler

Travelled with partner

3 Dec 2025

Liked: Cleanliness, property conditions & facilities

Your timeshare employees were pushy, and it took away from the excitement and relaxation we were hoping for while staying at this property for our honeymoon after getting married. We had to repeatedly deny the breakfast “meetings” which felt predatory. After doing so we found out that employees had noted it in a file in your system and there was no “above and beyond” treatment after denying these meetings. I already spent more than enough money on our flights and the stay. Trying to squeeze more money out of us was insulting. I will never stay at another one of your resorts and I will ensure that anyone we know planning a trip in the future hears about our experience so they can avoid it as well.

Stayed 7 nights in Nov 2025

10/10 Excellent

Dongxue

Travelled with family, Travelled with family and small children

3 Dec 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely love this place!!! We had so much fun ~ we enjoyed the beach and the themed park. We also loved the Monkeys.

Stayed 5 nights in Nov 2025

10/10 Excellent

Maria

2 Dec 2025

Liked: Cleanliness, property conditions & facilities

Yes

Stayed 4 nights in Nov 2025

6/10 Okay

Rebeka

Travelled with family and small children

2 Dec 2025

Liked: Cleanliness

The buffet was really bad and the rooms weren’t very nice and the kids activities were lacking. The people that work there are great though.

Stayed 8 nights in Nov 2025

8/10 Good

Larry, El Paso

1 Dec 2025

Good stay

Stayed 4 nights in Nov 2025

8/10 Good

Alberto

Travelled with partner

1 Dec 2025

Liked: Cleanliness

Overall very good service.

Stayed 6 nights in Nov 2025

10/10 Excellent

Martin Jimenez

Travelled with family

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

awesome

Stayed 7 nights in Nov 2025

10/10 Excellent

Deborah

1 Dec 2025

Stayed 4 nights in Nov 2025

8/10 Good

Jacklyn

1 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Staff is amazing!!! beautiful place, food is great! only feed back is very dark in the evening would be nice if they add more lamp posts 😇, but will definitely come back in the future ❤️

Stayed 4 nights in Nov 2025

10/10 Excellent

Gerardo

30 Nov 2025

Stayed 8 nights in Nov 2025

4/10 Poor

Udi

Travelled with family, Travelled with family and small children

30 Nov 2025

Disliked: Cleanliness

The food was horrible lots of pork and not enough chicken and beef days my son eat only fries Room was dirty and full of ants 🐜 so we had to upgrade to better room for extra money to get clean and better room Steak house served dry steaks even if we change 3 times We didn’t enjoy for the money we spent

Stayed 7 nights in Nov 2025

10/10 Excellent

ana

30 Nov 2025

Stayed 7 nights in Nov 2025

2/10 Terrible

marisa

30 Nov 2025

Liked: Staff & service

In my opinion, this was the worst food experience I’ve ever had. Buffet food all day long and it seems like the same food they keep rotating throughout the days or weeks. Although the food looks ok, it’s either tasteless or the texture and temperature is like bad leftovers. Everything tastes watered down or something like flour added. Mexico is known for wonderful fruits, avocados, seafood and meats. Here, no fresh juice- the pineapple juice I got tasted like an added stevia type and carbonated water was added. No fresh guacamole, shrimp was bland had that dry cotton type texture to it. White fish was smelly, mooshy and chicken and hot dogs was mooshy too. Out of butter one day, ice cream machines broken twice, taco bar didn’t even have a decent taco. Comp coffee in the lobby old and cold. The coffee bar they have is not part of the all inclusive. The nacho cheese they serve at the snack bar gives movie theater nachos a Michelin star. The “beach” is a joke. Small man made inlet and no access to the real beach. Pool is cold after dark and there is no hot tub anywhere on the property. On our last day, we decided to spend the money to try and make up for the disaster and disappointment Occidental Xcaret caused. We took taxi to town/Playa Del Carmen and it ended being the best- supporting local restaurants that had amazing food; vibrant and fresh juice and exceptional tacos. The beach was beautiful, water was warm, we rented jet skis and played in the water.

Stayed 3 nights in Nov 2025

10/10 Excellent

Emily

Travelled with family and small children

29 Nov 2025

Liked: Cleanliness, amenities

The rooms were very clean. The grounds and pools awesome. We were especially impressed with Thanksgiving Day! The staff dressed up and the buffet was crazy! My kids (6-years old) loved the Kids Club, they had lots of crafts, cookie and cupcake decorating, a new outdoor area with Pirate Ship and playground. We enjoyed activities at Xcaret daily, the access cant be beat. I would recommend this resort.

Stayed 7 nights in Nov 2025

8/10 Good

Hena

29 Nov 2025

Stayed 3 nights in Nov 2025

10/10 Excellent

JOSE ANGEL, Nashua

Travelled with family

28 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

Yes it was great place to stay.

Stayed 6 nights in Nov 2025

8/10 Good

Shaolong

27 Nov 2025

Liked: Cleanliness, amenities, property conditions & facilities

The food and amenities are great. Stuff are friendly. But the water stream of room showers’ is too low and the temperature is unstable.

Stayed 4 nights in Nov 2025

10/10 Excellent

Gerardo, Moreno Valley

27 Nov 2025

Stayed 8 nights in Jul 2025

8/10 Good

Darren

26 Nov 2025

Stayed 10 nights in Nov 2025

8/10 Good

Mia

26 Nov 2025

Stayed 7 nights in Nov 2025

Occidental at Xcaret Destination - All Inclusive

Choose dates to view prices

Photo gallery for Occidental at Xcaret Destination - All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for Royal Suite (Level)

Royal Suite (Level)

View all photos for Junior Studio Suite

Junior Studio Suite

View all photos for Luxury Room (Royal Level)

Luxury Room (Royal Level)

View all photos for Deluxe Room (Concierge)

Deluxe Room (Concierge)

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Deluxe Room

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

Deluxe Unlimited Xplor Xperience - Basic Entrance

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About this property

Occidental at Xcaret Destination - All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

You need to know

We should mention

Property is also known as

Occidental at Xcaret Destination - All Inclusive Reviews

Reviews

Very good

8.8/10

8.6/10

8.4/10

8.4/10

Reviews