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Occidental at Xcaret Destination - All Inclusive

4.0 star property
VIP Access

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Photo gallery for Occidental at Xcaret Destination - All Inclusive

Exterior
Creator video
1 bedroom, premium bedding, down duvets, free minibar
Exterior
7 outdoor pools, pool loungers, lifeguards on site

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View in a map
Carretera Federal 307, KM 282, Chetumal a Puerto Juarez, Xcaret, Playa del Carmen, QROO, 77710
  • Place, Cenote Santa Cruz
    ‪3 min walk‬
  • Place, Xcaret Eco Theme Park
    ‪16 min walk‬
  • Place, Xplor Theme Park
    ‪3 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Royal Suite (Level)

Royal Suite (Level) | 1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level)

8.6 out of 10
Excellent
(18 reviews)
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Studio Suite

1 bedroom, premium bedding, down duvets, free minibar

Junior Studio Suite

7.6 out of 10
Good
(45 reviews)
  • 47 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Luxury Room (Royal Level)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Royal Level)

10.0 out of 10
Exceptional
(3 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Concierge)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge)

7.6 out of 10
Good
(63 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room

8.0 out of 10
Very good
(397 reviews)
  • 32 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Unlimited Xcaret Xperience - Basic Entrance)

7.4 out of 10
Good
(41 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Deluxe Room (Concierge, Unlimited Xcaret Xperience - Basic Entrance)

8.2 out of 10
Very good
(27 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Junior Suite (Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(8 reviews)
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Luxury Room (Level Unlimited Xcaret Xperience - Basic Entrance)

10.0 out of 10
Exceptional
(1 review)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

1 bedroom, premium bedding, down duvets, free minibar

Royal Suite (Level Unlimited Xcaret Xperience - Basic Entrance)

8.0 out of 10
Very good
(1 review)
  • 90 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Unlimited Xplor Xperience - Basic Entrance

View from room

Deluxe Unlimited Xplor Xperience - Basic Entrance

10.0 out of 10
Exceptional
(2 reviews)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About this property

Occidental at Xcaret Destination - All Inclusive

On private beach with 7 outdoor pools, near Xcaret Eco Theme Park
At Occidental at Xcaret Destination - All Inclusive, spend the day on the private white sand beach where you can enjoy snorkelling. Then return for a meal at one of the property's 11 restaurants.
Occidental at Xcaret Destination - All Inclusive offers 765 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and a safe. Rooms open to balconies. Beds feature down duvets and premium bedding. 37-inch LED televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

A private beach and 2 outdoor tennis courts are featured at the property. 7 outdoor swimming pools are on site along with a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.
The free breakfast at Occidental at Xcaret Destination - All Inclusive gets good marks from our customers. During your stay, you'll be within walking distance of Xcaret Eco Theme Park. Features include free WiFi in public areas and free self-parking, plus 7 outdoor pools.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy seafood at El Pescador, one of the property's 11 restaurants and 11 bars/lounges
  • Take a swim in the 7 outdoor pools
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a private beach, 2 outdoor tennis courts and a gym
  • Guests like the bar and breakfast
  • Just a 4-minute drive from Xplor Theme Park and a few minutes from Xcaret Eco Theme Park
Occidental at Xcaret Destination - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Cool off in one of the 7 outdoor swimming pools at Occidental at Xcaret Destination - All Inclusive, and enjoy amenities such as a complimentary children's club and outdoor tennis courts.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 11 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a sauna, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
El Pescador – This theme restaurant specialises in seafood and only serves dinner. Reservations are required.
Steak House – This steakhouse only serves dinner. Reservations are required. Open daily.
Los Olivos – This theme restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open daily.
La Hacienda – This theme restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open daily.
D Oriental – This theme restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (all beverages included)
Limited gourmet or à la carte dining

Land activities

Fitness facilities
Miniature golf
Tennis
Volleyball
Tennis racquets
Children's club

Lessons/classes/games

Dancing

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 11 bars/lounges
  • 11 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • D Oriental
  • El Pescador
  • La Hacienda
  • Los Olivos
  • Steak House

Things to do

  • 2 outdoor tennis courts
  • 7 outdoor pools
  • Air hockey
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Free children's club
  • Gym
  • Mini golf
  • Playground
  • Sauna
  • Shopping centre
  • Snorkelling

Family friendly

  • 7 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Free children's club
  • Grocery/convenience store
  • In-room cot
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Lockers
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Reception hall
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
The All-Inclusive rate plan does not include room service. Fees apply for this service.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.75 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector, a security system and outdoor lighting
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Occidental All Inclusive
Occidental Grand Xcaret
Occidental Xcaret Destination All Inclusive Playa del Carmen
Occidental Xcaret Grand
Xcaret Grand Occidental
Occidental Xcaret Destination Playa del Carmen
Occidental Grand Resort All Inclusive
Occidental Xcaret Destination All Inclusive

Reviews

Occidental at Xcaret Destination - All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 2634 out of 5084 reviews
Rating 8 - Good. 1155 out of 5084 reviews
Rating 6 - Okay. 695 out of 5084 reviews
Rating 4 - Poor. 331 out of 5084 reviews
Rating 2 - Terrible. 269 out of 5084 reviews

Reviews

10/10 Excellent

alexeys

Liked: Property conditions & facilities
Stayed 4 nights in Aug 2025

4/10 Poor

Janice

Travelled with family
The property itself is beautiful. I had an issue with customer service when I tried to change rooms because I was located on the ground level. They told me I had to wait until the next morning to come by the office to see if any other rooms were available. If they were available I would have to check out at 11:00 and wait til 3:00 to check back in. That’s so ridiculous. Instead of the hassle we just toughed it out. The customer wasn’t considered first in this situation. The food was not good at all at the buffets. This resort is a 5 star but it doesn’t meet it’s status. I was disappointed in my stay there. Most of the staff spoke little to no English and it was difficult communicating. Please implement and improve your customer service department!!!
Stayed 4 nights in Aug 2025

8/10 Good

Tracy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The resort is generally nice and clean overall, rooms are a bit run down and the staff constantly bug you about joining a travel club, which I did not appreciate.
Stayed 3 nights in Aug 2025

10/10 Excellent

Denise

Stayed 4 nights in Aug 2025

2/10 Terrible

Raymond

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Monkey poop

I must say I’m not usually one to write reviews but this one is necessary. A monkey pooped on our balcony and we asked them to have someone clean it and never sent anyone. So needless to say we had to look at poop on our balcony all day and night. We asked the front desk for a plastic bag for wet clothes their response was we don’t have any bags. The overall appearance of hotel was mediocre at best. The welcoming staff told us they would walk us to our room and didn’t. We got out of sight of the front desk she proceeded to talk us she doesn’t go any further and pointed to where our building was.
Stayed 1 night in Sep 2025

10/10 Excellent

nathalie

Stayed 4 nights in Jun 2025

10/10 Excellent

Giselle Lemus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel, the staff were extremely friendly and the pools were very clean. The main buffet had many different options, and for dinner you have the option to make a reservation at their restaurants just keep in mind men have to wear dress pants. Our first room had cockroaches but the staff were able to accommodate us to a different building the following day and we no longer ran into that issue. For the day of my actual birthday, we came back from our excursion and a small cake was waiting for me in the room which was the nicest little detail. There is a lot of wild life which is amazing to see, monkeys, lizards, parrots, ant eaters, deer, etc!! Overall this was a very nice stay, we enjoyed our time!!!
Stayed 6 nights in Aug 2025

8/10 Good

Emmanuel, Los Ángeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved seeing the animals
Stayed 4 nights in Aug 2025

10/10 Excellent

Mayvilline

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy the place with my family and friends, and the staff are hospitable and I enjoy celebrating my 50th bday.
Stayed 4 nights in Aug 2025

10/10 Excellent

jose

Travelled with partner
Liked: Amenities
Everything was great you will see me back next year i had a great experience.
Stayed 4 nights in Aug 2025

8/10 Good

Jesus

Liked: Cleanliness, amenities
Stayed 7 nights in Jun 2025

10/10 Excellent

Ivan yovani

Liked: Cleanliness, property conditions & facilities
Check in was terrible and long wait time.the two girls at check in were extremely slow.
Stayed 4 nights in Aug 2025

10/10 Excellent

Laura

Loved this property the unlimited pass to Xcaret and the pa
Stayed 7 nights in Aug 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mis maletas tardaron mas de lo normal y cuando sali de mi abitacio no recibi information del hotel y comorealizar mis actividades pero el personal se porta muy amablesiempre
Stayed 4 nights in Aug 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Need to upgrade entertainment activities
Stayed 4 nights in Aug 2025

8/10 Good

Luis

Travelled with family
Liked: Cleanliness, property conditions & facilities
We used to love Occidental when we first visited about 5yrs ago. We loved that for the price you got enjoy a very nice place filled with lots of nature and animals. This past time we went we did not have the best experience. Some of the staff was not as friendly as we remembered yet still expected tips. For example we went to eat at one of the buffets, our waiter never came to ask what we wanted to drink( they were not super busy), she kept making eye contact with us but looked like she purposely avoid getting to our table. So I got up and went to the bar to ask for our drinks, they told me our waiter would be with us shortly. I explained that we were more than half way through our meal and nobody had gotten to us. Then I got drinks for our table. We finished eating and waiter still didn’t check in on us until the very end to ask if we wanted more drinks. Needless to say this is probably the last time we will be staying here.
Stayed 2 nights in Aug 2025

10/10 Excellent

Simin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots fun
Stayed 7 nights in Aug 2025

10/10 Excellent

Alejandro

Stayed 5 nights in Aug 2025

6/10 Okay

Nathan Malachi

Stayed 4 nights in Aug 2025

6/10 Okay

Christopher

Travelled with family and small children
Disliked: Amenities
The property itself is basically in its own ecosystem/jungle. There are lots of animals which is fun. The buffet offerings leave a lot to be desired. It is tough to get reservations for the à la carte restaurants. The pools and pool bars close at 6pm. This was quite an inconvenience. There is a "sports bar" open late but that is obviously not kid friendly. If you are looking for a resort directly next to Xcarat that is affordable but lacks amenities and decent food you may like it.
Stayed 5 nights in Aug 2025

10/10 Excellent

Anna Mae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had an amazing time at this hotel. The staff was friendly and attentive, and the check-in process was quick. The meals were as expected, but I wouldn’t recommend wasting your ala carte ticket on the Mexican restaurant’s awful food.
Stayed 4 nights in Aug 2025

6/10 Okay

Salvatore

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The hotel was trying to sell us a timeshare or membership. It was annoying. Also we couldn’t get reservations at restaurants. Men had to wear pants at restaurants which we thought was silly given how hot it was.
Stayed 7 nights in Aug 2025

10/10 Excellent

Gismy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Endesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025