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Malmaison London

4.0 star property

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Photo gallery for Malmaison London

Front of property – evening/night
Lobby sitting area
Meeting facility
Club Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Gym
  • Business services

Explore the area

View in a map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • Place, Financial District
    ‪3 min walk‬
  • Place, Barbican Centre
    ‪6 min walk‬
  • Place, St. Paul's Cathedral
    ‪9 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪79 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(37 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Cosy Room

Cosy Room | In-room safe, desk, blackout curtains, iron/ironing board

Cosy Room

9.6 out of 10
Exceptional
(5 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Club Room

Club Room | Property amenity

Club Room

8.8 out of 10
Excellent
(16 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Deluxe Room

Club Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

9.8 out of 10
Exceptional
(11 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Signature Suite

Signature Suite | In-room safe, desk, blackout curtains, iron/ironing board

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Reception
Citadines Barbican London
London City Centre
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
4.4 out of 5, Excellent, 1,000 reviews
The price is €132
includes taxes & fees
31 May - 1 Jun
Citadines Barbican London

About this property

Malmaison London

A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, conference space and concierge services are on-site.
Malmaison London offers 97 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Malmaison London's great location gets high marks from our customers. During your stay, you're just a quick walk from Barbican Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the location and the helpful staff
  • 12 minutes by foot from St. Paul's Cathedral and a 5-minute drive from The British Museum
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square metres) and includes conference space. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the business-friendly Malmaison London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Chez Mal Brasserie – This brasserie specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge – On-site cocktail bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Lounge

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 721 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison London Hotel

Malmaison Hotel London

Malmaison London

London Malmaison Hotel

Malmaison London England

Malmaison London Hotel London

Malmaison Hotel

Malmaison London England

Malmaison Hotel London

London Malmaison Hotel

Malmaison London Hotel

Malmaison London London

Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 575 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 95 out of 1002 reviews
Rating 4 - Poor. 32 out of 1002 reviews
Rating 2 - Terrible. 22 out of 1002 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Feb 2026

10/10 Excellent

John

Stayed 1 night in Feb 2026

10/10 Excellent

Ria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was easy to find. Every staff member we encountered was friendly and efficient. The room was spotless with all the amenities we needed for a one night stay.
Stayed 1 night in Feb 2026

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, amenities
Great hotel. Perfect room very comfy beds. Great restaurant and good location.
Stayed 1 night in Feb 2026

8/10 Good

Sophia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely suite and service
Stayed 1 night in Feb 2026

10/10 Excellent

Adam

Stayed 2 nights in Feb 2026

10/10 Excellent

Nicola

Stayed 1 night in Jan 2026

8/10 Good

Samantha

Stayed 3 nights in Jan 2026

10/10 Excellent

colin

Liked: Cleanliness, staff & service, amenities
Lively room and hotel and welcoming staff though check in and check out v busy
Stayed 1 night in Dec 2025

10/10 Excellent

Conal

Stayed 2 nights in Jan 2026

10/10 Excellent

Claire

Stayed 2 nights in Jan 2026

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Lovely hotel, great breakfast, nice staff. Great location. Would definitely return
Stayed 1 night in Jan 2026

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities
Xxx
Stayed 2 nights in Jan 2026

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location, very friendly staff
Stayed 2 nights in Jan 2026

10/10 Excellent

Rupert

Liked: Cleanliness, staff & service, amenities
Lovely room and bathroom. Lean and comfy. Fantastic breakfast
Stayed 1 night in Nov 2025

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Victor - Great front of house and was really helpful on the phone. Works out his audience, very funny but professional. Breakfast is until 11am at the weekend which we took advantage of and assumed checkout was at 12. We then get a call from a female receptionist mentioning checkout was at 11 and despite saying we would be 5 -10 mins she mentioned late checkout was £15! We ended up checking out at around 11.40 where there was a queue to checkout anyway... Victor did not even mention this or try to charge us. Its a shame this phonecall was made or it would have been a 5 star review. How can you be eating breakfast at 11am and checkout at the same time!
Stayed 1 night in Jan 2026

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, amenities
The room was large and the dog packages are an Absolute must for dog owners. Love the place, great breakfast too. And it’s hard to beat that location.
Stayed 3 nights in Jan 2026

8/10 Good

Nigel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room 309 was clean but unable to use both sides of the bed to get in. On side was against the wall and no side table. The room had a large clock that doesn't work and an extra tv area with stools to sit on rather than a sofa?? Not sure when this space would be used? Breakfast was good, both continental and cooked. Friendly service. Used the bar on Friday night but very quiet.
Stayed 2 nights in Jan 2026

4/10 Poor

Susannah

Stayed 1 night in Aug 2023

10/10 Excellent

Hazel

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location for a friends wedding! Reception team gave a super welcome. Room was clean, perfect for the weekend. Bar staff in the bar, friendly and efficient!
Stayed 2 nights in Jan 2026

8/10 Good

Jeremy

Stayed 1 night in Jan 2026

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I originally booked because I got a great offer from a hotel website for a specific date, so I planned my trip to London around that date. My booking was originally for a Cosy Room. After a visit to an exhibition and then an evening at the theatre I arrived, tired and footsore, after 10pm, expecting to just check in and sleep in a small room, no frills. Violetta was on reception and she was so welcoming and friendly, asked how my day had been, was very interested in what I had done and gave me an AWESOME upgrade to my room. I had a huge space with a fantastic view across Charterhouse Square, bathrobe and slippers, luxurious chair and lovely decor, a massive bed that was like falling into a cloud and a beautiful bathroom with a shower like tropical rain! I wish I had been able to stay later the next morning but I was booked to see another exhibition. Otherwise I would have stayed in that room until I was forcibly removed! Breakfast was delicious, hot food cooked to order and even though it was temporarily in the bar area due to refurbishment it was well-managed and very efficient. Thank you again Violetta for making what was going to be a very basic stay into one that I will remember a long time!
Stayed 1 night in Jan 2026

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was the worst part of the trip but by no means a deal breaker. The pastries looked unappealing and coffee was from a machine, and not a good one. Didn't try the cooked breakfast but the bar was great for dinner so that might be the way to go.
Stayed 1 night in Jan 2026

10/10 Excellent

Alfonzo

Stayed 1 night in Dec 2025

10/10 Excellent

Joseph Francis

Stayed 4 nights in Dec 2025

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