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Ellen Kensington

4.0 star property
VIP Access

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Photo gallery for Ellen Kensington

Daily buffet breakfast (GBP 25 per person)
Continental Suite | 1 bedroom, minibar, in-room safe, individually furnished
Terrace/patio
Suite (Coronation) | 1 bedroom, minibar, in-room safe, individually furnished
Reception

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Housekeeping

Explore the area

View in a map
18-26 Barkston Gardens, London, England, SW5 0EN
  • Kensington High Street
    ‪14 min walk‬
  • Natural History Museum
    ‪16 min walk‬
  • Hyde Park
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪26 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Classic Twin Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Compact Double

1 bedroom, minibar, in-room safe, individually furnished

Compact Double

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Continental Suite

Continental Suite | 1 bedroom, minibar, in-room safe, individually furnished

Continental Suite

  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Compact Single

1 bedroom, minibar, in-room safe, individually furnished

Compact Single

7.0 out of 10
Good
(2 reviews)
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Classic Deluxe

Classic Deluxe | 1 bedroom, minibar, in-room safe, individually furnished

Classic Deluxe

10.0 out of 10
Exceptional
(1 review)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite (Coronation)

Suite (Coronation) | 1 bedroom, minibar, in-room safe, individually furnished

Suite (Coronation)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Crown Suite

1 bedroom, minibar, in-room safe, individually furnished

Crown Suite

  • 38 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room

Classic Room | 1 bedroom, minibar, in-room safe, individually furnished

Classic Room

9.0 out of 10
Wonderful
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Room, Terrace

Classic Room, Terrace | 1 bedroom, minibar, in-room safe, individually furnished

Classic Room, Terrace

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

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About this property

Ellen Kensington

Hotel with a restaurant, near Kensington High Street
This smoke-free hotel features a restaurant, a bar/lounge and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance and multilingual staff assistance are on-site.
Ellen Kensington offers 105 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. Televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in June 2024.

During your stay at Ellen Kensington, you're just a quick walk from Cromwell Road. You'll find features such as free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include laundry facilities, multilingual staff and a lift
  • 15 minutes by foot from Kensington High Street and a 4-minute drive from Hyde Park
  • Dogs welcome for a fee (restrictions apply)
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, multilingual staff, and tour/ticket assistance are also featured at Ellen Kensington.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 9:00 AM.
Ellen Kensington has a restaurant on site.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: GBP 25 for adults and GBP 25 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • 5 steps to reach entrance
  • Lift (71 centimetre wide door)
  • Thin carpet in room

More

  • 6 floors
  • At least 80% lighting from LEDs
  • Renovated guestrooms - June 2024
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch TV with digital channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board on request
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 150

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per pet, per night, plus a one-time cleaning fee of GBP 50
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 25 for adults and from GBP 25 for children
  • Pet fee: GBP 50 per pet, per night plus a one-off GBP 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 150 (subject to availability)
  • Rollaway bed fee: GBP 70 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Best Western Burns
Best Western Burns Hotel
Best Western Burns Hotel London
Best Western Burns London
Best Western Hotel Burns
Burns Best Western
Burns Hotel
Burns Hotel Best Western
Hotel Best Western Burns
Hotel Burns
Best Western Burns Hotel London, England
Best Western Burns Hotel Kensington
Best Western Burns Kensington
BEST WESTERN Burns Hotel Kensington London, England
Ellen Kensington Hotel
Ellen Kensington London
Ellen Kensington Hotel London
Best Western Burns Hotel Kensington

Ellen Kensington Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 32 out of 59 reviews
Rating 8 - Good. 16 out of 59 reviews
Rating 6 - Okay. 6 out of 59 reviews
Rating 4 - Poor. 5 out of 59 reviews
Rating 2 - Terrible. 0 out of 59 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Decor was lovely but slot of maintenance needed doing . Our room was very small compaired to our friends thst stayed in same standard room. Our curtains wouldnt close fully, coffee machine was broken and was showing a fault and could just about get in the shower as poor door design , if you are above a size 16 you wouldnt get in without hurting yourself on the shelves
Stayed 1 night in Jun 2025

10/10 Excellent

Teddy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really love the staff and it was so cute
Stayed 3 nights in May 2025

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
We had a long stay — 13 nights — and loved the whole experience. The location is great. The hotel is a very short walk from the Earls court tube station — direct access to the District Line and the Piccadilly line from Heathrow — and a longer but doable walk to the Victoria & Albert, Design, and Natural History Museums as well as Holland Park. Our room was small, but cleverly designed to make best use of all available space. Big windows overlooking a garden square let in lots of light and gave a feeling of living among treetops. The bed was comfortable. Everything was immaculate. The staff was friendly and helpful. The hotel restaurant offers an upscale Asian-inspired menu, and the surrounding neighborhood offers an abundance of small-scale local restaurants offering Indian, Chinese, Vietnamese, Lebanese cuisines, as well as traditional English pub food. It is true that the elevator is slow and the room could use a full length mirror (maybe hung on the outside of the bathroom door), but these observations don’t at all rise to the level of complaints. All in all, we enjoyed The Ellen very much and hope to return for another visit before too long.
Stayed 13 nights in May 2025

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Steve Lee, Marlow

Liked: Cleanliness, amenities, property conditions & facilities
Opened for business 6 months ago. Some have given mediocre reviews but this is 5 star hotel. Not Claridges or the Dorchester but the rooms are superb in their quality. Fabulous breakfast. One lift was not operational which caused some guests distress. Would definitely stay here again.
Stayed 1 night in May 2025

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quality hotel for very good price

Very high quality and service.
Stayed 2 nights in May 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

4/10 Poor

Natalie

Disliked: Cleanliness, property conditions & facilities, room comfort

Will not stay here again

This is not a five-star hotel as it claims to be. I was greeted by a step ladder used for renovations right outside my room, which I had to move myself just to get through. Debris was left uncleared outside the door. The door wasn't closed properly, which made me feel a little uncomfortable. The room smelled strongly of fresh paint, and there were moths everywhere - I had to kill quite a few myself. There was no garbage bin, no hairdryer, and no hangers provided. When I requested a room change, I was told none were available, but I was offered a complimentary dinner instead, which I appreciated. To be honest, the restaurant and its staff earned this place a second star; otherwise, it would’ve been a one-star review. Housekeeping didn’t seem to do much beyond replacing towels and emptying the trash. Tea bags weren’t replenished, and the room just didn’t feel clean overall. The only real highlight was the location - very close to Earl’s Court on the Piccadilly Line.
Stayed 2 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, knowledgeable, and accommodating. The room was small, but immaculate. The diffuser in the lobby smelled marvelous. We were close to shopping, restaurants, and pubs. We highly recommend the Ellen Kensington Hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Arjan

Stayed 1 night in Feb 2025

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with good location.
Stayed 2 nights in Feb 2025

10/10 Excellent

Boonleng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

Beautiful hotel. Room was clean. Breakfast was amazing! Would stay here again in the future.
Stayed 4 nights in Jan 2025

4/10 Poor

Cesar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
TV did not work; I mentioned to staff, and they said it was an IT issue. The room was too hot, and no one checked it. The lift is not working... going to the fourth floor is an adventure. Not good. Friendly staff
Stayed 3 nights in Nov 2024

8/10 Good

cyrita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

cyrita

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small not good for family but good for couples. Beware that this is new hotel a lot of amenities are not properly installed yet. The bathroom with bathtub has really awkward glass door, can't open and can't get in, once you get in you will find hard time to get out. Overall nice, new, perfect location, quiet, staffs are friendly.
Stayed 3 nights in Nov 2024

6/10 Okay

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

6/10 Okay

Gunilla

Liked: Cleanliness, staff & service, property conditions & facilities

Bra läge

Rummet väldigt litet och dåligt disponerat, han/hon som sov innerst väckte den som sov ytterst när han/hon behövde gå upp. Dusch utan ordentliga väggar medförde att hela golvet blev blött. Saknades speglar och krokar i rummet. Överlag trevlig personal och en utmärkt frukost! Bra läge nära tunnelbana.
Stayed 3 nights in Apr 2025

8/10 Good

Angelina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel ist sehr gut mit den Öffentlichenverkehrmitteln zu erreichen und man kommt von da überall hin. Das Hotel ist sehr schön eingerichtet und sauber. Das Frühstück ist ausreichend, könnte aber abwechslungsreicher gestaltet werden.
Stayed 4 nights in Feb 2025

10/10 Excellent

Luis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo ok

Todo muy bien.
Stayed 2 nights in Jan 2025

10/10 Excellent

KOICHI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Alexandra

Stayed 1 night in Nov 2024

8/10 Good

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ellen Kensignton is brand new, beautiful and spotless clean. The location is also great and reception staff were nice! There were 2 negative points though: the room was too small (it's ok for 1 person but small for 2). When you book in hotrels.com it doesn't say the size (in sq metres), only that there is a kind bed. The photos in hotels.com platform were photos of obviously bigger rooms (but in the category that I chose to book). The 2nd point is that the FIRE ALARM goes off every time a guest has a very hot shower. This needs to be sorted, because not only it scares people, but also one wants to be able to sleep in on the weekend, right? I stayed in the hotel from Thu evening til Sunday afternoon and it happened 3 times (including at 7am on Friday and 8am on Sunday).
Stayed 3 nights in Nov 2024

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