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Malmaison London

4.0 star property

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Photo gallery for Malmaison London

Meetings made easy in this well-appointed space with a long table, comfortable chairs, and a convenient bar area.
Conference room with a curved table and comfortable seating for meetings and presentations.
Stately building with a classic facade, featuring evenly spaced windows and a central entrance.
Relax in this inviting bedroom with a large bed, television, and desk area.
Step into the stylish lobby, featuring a round ottoman, reception desk, and comfortable seating area with armchairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Gym
  • Bar
  • Pet-friendly

Explore the area

Map
18-21 Charterhouse Square, London, England, EC1M 6AH
  • St. Paul's Cathedral
    ‪9 min walk‬
  • London Bridge
    ‪3 min drive‬
  • The British Museum
    ‪5 min drive‬
  • London (LCY-London City)
    ‪21 min drive‬

Room options

View all photos for Cosy Room

Cosy Room | In-room safe, desk, blackout curtains, iron/ironing board

Cosy Room

9.6 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

9.4 out of 10
Exceptional
(32 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Room

Club Room | Property amenity

Club Room

9.0 out of 10
Wonderful
(12 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Suite

Signature Suite | In-room safe, desk, blackout curtains, iron/ironing board

Signature Suite

10.0 out of 10
Exceptional
(1 review)
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Deluxe Room

Club Deluxe Room | In-room safe, desk, blackout curtains, iron/ironing board

Club Deluxe Room

9.6 out of 10
Exceptional
(9 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Malmaison London

Eco-certified hotel with 24-hour fitness centre and 24-hour front desk
A restaurant, a 24-hour fitness centre and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, 24-hour room service, conference space and concierge services are on-site.
Malmaison London offers 97 accommodations with a safe and complimentary bottles of water. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Malmaison London's great location gets high marks from our customers. During your stay, you're just a quick walk from Barbican Arts Centre. Enjoy features like free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Enjoy a bite to eat at Chez Mal Brasserie, a brasserie that serves British cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Within a 15-minute walk of St. Paul's Cathedral and Barbican Arts Centre
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 721 square feet (67 square metres) and includes conference space. A 24-hour fitness centre, tour/ticket assistance, and concierge services are also featured at the eco-certified Malmaison London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 8:00 AM to 11:00 AM.
Chez Mal Brasserie – This brasserie specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Mal Lounge – On-site cocktail bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 30 per night)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Chez Mal Brasserie
  • Mal Lounge

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 721 square feet of conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property’s bar hours are currently limited to Sunday-Thursday 5-10:30 PM and Friday-Saturday 3-11:30 PM.

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 27 for adults and from GBP 13 for children
  • Nearby parking fee: GBP 30 per night (1640 ft away)
  • Pet fee: GBP 25 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison London Hotel
Malmaison Hotel London
Malmaison London
London Malmaison Hotel
Malmaison London England
Malmaison London Hotel London
Malmaison Hotel
Malmaison London England
Malmaison Hotel London
London Malmaison Hotel
Malmaison London Hotel
Malmaison London London
Malmaison London Hotel London

Malmaison London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 544 out of 1000 reviews
Rating 8 - Good. 296 out of 1000 reviews
Rating 6 - Okay. 103 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Tony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A nice stay.

8/10 Good

Katie

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Malmaison stay

Very warm welcome on arrival, given room 105 which was on the first floor directly over the front doors.Room looked lovely on first impression came with all the extras you’d expect with a delux room . That’s the pros , the cons a couple of times in the early hours someone decided to empty bottles into the recycling bin and numerous deliveries were made directly under my window through the night complete with reversing beeps and hydraulic platforms raising & lowering added to that this made the fact that the mattress was really quite hard …..overall maybe I was just unlucky with the location of my room but I was disappointed for the price I paid
Stayed 1 night in Apr 2025

10/10 Excellent

JENNY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable luxury

Gorgeous hotel. Little bit of luxury for a romantic weekend in London.
Stayed 1 night in Dec 2024

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel with very spacious room and excellent breakfast. Would highly recommend
Stayed 1 night in Apr 2025

10/10 Excellent

Bryoney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Carlo

Stayed 1 night in Apr 2025

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, only a few minutes walk away from the tube station but such a nice quiet area and easy to forget you were in London! Staff very friendly especially Victor and breakfast in the hotel was lovely, but a bit expensive. Can walk to St Paul’s Cathedral from here and the Millenium bridge. Would definitely stay here again.
Stayed 1 night in Feb 2025

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Stayed 1 night in Mar 2025

10/10 Excellent

Laurissa

Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business visit

Business visit. Hotel was generally fine
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great venue

Great staff, ideal location for my needs. Very clean.
Stayed 1 night in Mar 2025

6/10 Okay

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Jodene

Business traveller
Liked: Property conditions & facilities, room comfort

Decor excellent!

Staff really helpful, in comparison to other 4 star hotels in London, does not justify the price!
Stayed 1 night in Mar 2025

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Johann

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and location
Stayed 1 night in Mar 2025

10/10 Excellent

Ben

Stayed 2 nights in Feb 2025

10/10 Excellent

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool property, large comfortable room. Proximity to Elizabeth Line was great
Stayed 1 night in Mar 2025

10/10 Excellent

Kelly-ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025