2.9.2023 Razvan Rusei / Duty Manager. 

Dear Pia Kristiina,Thank you for sharing your feedback and your 4 out of 5 rating about your recent stay. While you didn't provide specific details in your review, we appreciate your time in leaving your rating.If you have any more insights, comments, or inquiries to share, please feel free to reach out. Your feedback is valuable to us as it helps us understand our guests' experiences and continuously improve our services.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

1.8.2023 Razvan Rusei / Duty Manager. 

Thank you for your review! We're delighted to hear that you found our hotel to be a great value for the price. We hope to have the pleasure of welcoming you back again soon!

9.4.2023 Carla 

Dear Ritva,Thank you for taking the time to share your feedback with us.We are delighted to see you had a lovely stay at Strand Palace and that you found our staff and location outstanding.We truly appreciate your kind words and look forward to welcoming you back to our hotel in the future.Kind regards,Carla

13.9.2023 Razvan Rusei Duty Manager 

Dear Daniel,Thank you for taking the time to leave a perfect 5 out of 5 rating on ebookers following your recent stay at the Strand Palace Hotel. We are delighted to receive your positive feedback, and we appreciate your support.We hope you had an excellent stay, and we look forward to the opportunity to welcome you back in the future. If you ever have any specific preferences or requests for your next visit, please do not hesitate to share them with us.Thank you for choosing the Strand Palace Hotel, and we can't wait to host you again soon.

9.8.2023 Razvan Rusei / Duty Manager. 

Thank you, Robin, for your perfect rating! We're thrilled to receive your positive feedback.We look forward to the pleasure of serving you again in the future.

4.7.2023 Guest Experience Agent 

Dear Christopher,Thank you for your kind review! We're pleased to hear that our hotel's location worked out perfectly for your theatre visit in the evening. Being close to the Charing Cross underground station does indeed offer great convenience for exploring the city.It's fantastic to know that you found our hotel clean and that our staff was friendly. We always strive to provide a welcoming and helpful atmosphere for our guests.We appreciate your positive feedback, and we hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to reach out.Kind regards,Shreya

7.5.2023 Cosmin 

Dear Alexander,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found the location of the hotel to be great for musical fans and for exploring the city's sights.We are also thrilled to hear that you found our hotel to be spacious, elegant, and comfortable. It is always our aim to create a welcoming atmosphere for our guests so they feel right at home, and we are glad to hear that we achieved this during your stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,

7.5.2023 Cosmin 

Good evening, Dominique,Thank you so much for your feedback.We are really happy to see our efforts in providing a nice experience to our guests, succeed.We hope to see you again in the near future.Kind Regards,

8.4.2023 Jessica 

Dear Paul,We understand that your check-in experience sets the tone for your entire stay, and we regret that we fell short of your expectations. We take your feedback seriously and will be taking steps to ensure that we improve our check-in process.We hope that you will give us another chance to provide you with the high-quality service that you deserve.Kind Regards,